Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
Apparel: 79%. Internet Social Media: 72%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Airlines: 73%. Ambulatory Care: 77%. Banks: 81%.
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