C3Centricity

SEPTEMBER 14, 2020

Offering free returns may work for apparel but not for electronics. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Conclusion.

Retail 85

Retail E Commerce Apparel Transportation 85

Kayako

MARCH 14, 2017

We didn’t want to use the term store, because it connotes ‘storage,’ which is not what we’re doing… In a lot of clothing and apparel stores, you’ll see the staff fussing around with the stock—straightening it, counting it, replenishing it. For Dollar Shave Club, the customer experience is tightly integrated with their brand.

Brands 39

Brands Customer Experience 2017 Retail 39

C3Centricity

APRIL 29, 2020

Offering free returns may work for apparel but not for electronics. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Conclusion.

Retail 73

Retail E Commerce Apparel Transportation 73

BirdEye

MAY 23, 2023

And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their online experiences or how your service compares to competitors.

Feedback 52

Feedback Net Promoter Score NPS Customer Satisfaction 52