ShepHyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. As the title implies, this article focuses on how great customer service can make a sale. Find out in this article. Thats a lot of returns!

2024 77

2024 Article 2025 Customer Service 77

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The article starts with the comment, “To win in B2B commerce, consistently put a focus on customers at the center of all strategy and operations.”

Article 85

Article Customer Service Social Media 2024 85

eglobalis

NOVEMBER 3, 2024

This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.

B2B 442

B2B Culture Innovation Loyalty 442

ShepHyken

NOVEMBER 3, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. In this article, the focus on creating a better EX is by using technology. The topic of this very robust article is on the “Stay Interview.”

Article 73

Article 2024 Customer Service Loyalty Programs 73

ShepHyken

NOVEMBER 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article dives into the history of the original saying (“The customer is always right.”) According to this article, it is not.

Article 77

Article Customer Service 2025 2024 77

ShepHyken

OCTOBER 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. In addition, the article shares five benefits of implementing a customer experience improvement program. What is a CX improvement program?

Article 73

Article 2025 Customer Service 2024 73

ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This is an excellent article that breaks down reasons why it’s important, different types of journey maps you should consider, and much more.

Article 81

Article 2024 Customer Service 2025 81

eglobalis

DECEMBER 4, 2024

While this article bellow succeeds in capturing attention, it falls short in delivering the professional depth and insight that many readers might have anticipated. Maybe because some people seek to gain visibility on LinkedIn, this strategy of bold but unsubstantiated assertions is employed. based B2B professionals.

2030 320

2030 B2B Culture Government 320

ShepHyken

NOVEMBER 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article explains some of the benefits of understanding what customers buy and the process they go through as they decide to do so.

Article 73

Article 2025 Customer Service 2024 73

ShepHyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We open this week’s Top Five Roundup with a fun article about using fun as a customer strategy. How often do your customers giggle?

Article 81

Article 2024 Customer Service 2025 81

eglobalis

OCTOBER 30, 2024

This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. AI in the workplace is transforming business operations, fundamentally altering the employee experience. The Current Landscape AI in the Workplace AI technologies are now integral across virtually every industry.

Employee Experience 386

Employee Experience 2028 Telecommunications Customer Satisfaction 386

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The one-sentence summary of this article is that a major determinant of a customer’s “happiness level” with a company or brand is staff friendliness.

Article 73

Article 2024 Customer Service Magazine 73

eglobalis

NOVEMBER 19, 2024

In this article, we’ll explore ten critical areas where companies are using AI to design better technologies, the challenges they face, and actionable steps they are taking to succeed. I hope you found the article insightful! I’m curious to know—does your company leverage algorithms and AI for experimentation and design enhancement?

B2B 451

B2B Innovation Healthcare Culture 451

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Related: [Article] Customer Experience Management Defined: How is it Different From CX? Article] Why a CX Mission Statement Matters — And How to Create One. Article] Want Greater CX Success? Article] Is Customer Experience Worth It? These goals must be defined and supported from the top.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

InMoment XI

AUGUST 3, 2022

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon. Well, we have the answer to that as well!

Employee Experience 418

Employee Experience Brands Roadmap 2021 418

ShepHyken

DECEMBER 16, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Go back and read the first sentence of this very short description, and then read the article. Two lines in this article caught my attention.

Article 62

Article Customer Service Loyalty Programs 2024 62

eglobalis

DECEMBER 11, 2024

This article was originally posted at: [link] Ready to disrupt your CX strategy? Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design.

Insights 213

Insights Customer Journey Mapping Omnichannel Effort Score 213

InMoment XI

SEPTEMBER 28, 2022

In this article, I’ll discuss three areas in which human expertise can make a valuable contribution. In 2021, the Wall Street Journal ran an article titled, “Why Companies Shouldn’t Give Up on Focus Groups.” Let’s dive in! 3 Areas Where Human Expertise Makes a Valuable Contribution to Customer Experience. Qualitative Research.

Customer Journey Mapping 418

Customer Journey Mapping Customer Experience Customer Journey Consulting 418

InMoment XI

APRIL 16, 2020

In this article we will look in depth at customer experience problems and solutions through two stories, in order to. View Article. In normal times, most companies recognize that delivering an outstanding customer experience is a major factor in both customer retention and overall company success.

Innovation 365

Innovation Customer Retention Article Customer Experience 365

eglobalis

AUGUST 13, 2024

In this article, we will delve into how Samsung and Apple differentiate in customer experience, focusing on ten key parameters: design, brand loyalty, fan following, creativity, CX, user interface, ecosystem integration, product quality, customer service, and marketing strategies.

E-support 445

E-support Innovation Customer Centricity Loyalty 445

InMoment XI

MARCH 12, 2020

This article was originally published here. This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, View Article. Compelling Experiences Require Leadership to Focus Job No.

Customer Experience 338

Customer Experience Leadership Article Customers 338

GetFeedback

JANUARY 28, 2020

In this article, we are going to talk about how to use social media to attract and retain customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Just make sure to implement the strategies you will read from this article.

Social Media 322

Social Media Customer Retention Customers Article 322

eglobalis

JULY 2, 2024

This article delves into these critiques, exploring how NPS fares across diverse business landscapes—both in B2B and B2C environments. Article authored by Ricardo Saltz Gulko. Widely adopted across industries, NPS has faced increasing scrutiny for its limitations in offering a complete view of the customer experience.

NPS 373

NPS Feedback Net Promoter Score B2C 373

eglobalis

NOVEMBER 5, 2024

This often happens with Brian’s works therefore I decided to post this short article about his work. Interesting enough, my wife, Miriam, always says that when I read a great book—one that truly makes me reflect and feel challenged—I have a look of happiness and satisfaction afterward.

Leadership 391

Leadership Innovation Books Social Media 391

InMoment XI

MARCH 13, 2020

This article was originally published by Inmoment. View Article. Putting Customers and Businesses at Ease We’re getting lots of emails these days from airlines, restaurants, schools, and grocery stores—and they’re not survey invitations!

Airlines 312

Airlines Customer Experience Article Customers 312

eglobalis

JULY 25, 2024

This article explores the reasons behind this disparity, examining factors such as cultural differences, investment levels, regulatory environments, and innovation adoption rates. Article written by Ricardo Saltz Gulko. While the USA leads in delivering superior customer experiences, Europe and the UK often lag behind.

Customer Experience 399

Customer Experience Innovation Customer Centricity Culture 399

eglobalis

AUGUST 19, 2024

This article delves into the primary frustrations with NPS, explores alternative metrics, and examines why NPS is better suited for transactional evaluations. Continuing from my article first phrase, ‘We’re not here to drive the final nail into the coffin of NPS’ in this article.

NPS 308

NPS Net Promoter Score 2025 Metrics 308

InMoment XI

OCTOBER 18, 2022

For example, I discussed in a prior article how reduced demand for patio furniture left these goods gummed up in the supply chain. Click here to read my full-length point of view article on customer coping strategies and what your organization can do to address them.

Brands 397

Brands Transportation Events Article 397

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In this article, we’ll look at what a Customer Experience Persona is, how to create one, and how to use it when it’s done. Related: [Article] An Introduction to Customer Journey Storyboarding . Related: [Article] Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference.

Customer Experience 367

Customer Experience Customer Journey Mapping Customer Journey Touchpoint 367

eglobalis

DECEMBER 17, 2024

This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success. If you found this article insightful, feel free to connect with me or follow my updates on LinkedIn.

2025 221

2025 Net Promoter Score B2B Multi-Channel 221

Experience Investigators by 360Connext

JULY 9, 2024

David holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo.

2024 284

2024 Fashion B2C Hotels 284

InMoment XI

DECEMBER 21, 2021

This article was originally published on CustomerThink. Santa Claus (with the help of Mrs. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

eglobalis

OCTOBER 9, 2024

If you found this article helpful, feel free to share it and connect with me on LinkedIn My previous articles include: Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead – [link] Can you really make a choice? Let me know your thoughts and experiences.

Feedback 441

Feedback ROI Innovation B2B 441

InMoment XI

NOVEMBER 19, 2024

While generative AI can help draft news stories and articles, it should combine human editing and verification to ensure accuracy. For instance, AI models are reasonably good at summarizing articles, generating ideas, and writing whole sections. Despite her vast experience, the librarian couldn’t locate a single article.

Reference 195

Reference Contact Center Healthcare Financial 195

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

Resources Mentioned: Join the Waitlist for the CXI® Flight School Article: Is Customer Experience Worth It? This is the new age of customer experience, and we don’t want anyone to be left behind. Let’s turn ideas into action! And How Much Should You Invest?

Loyalty 271

Loyalty Article Technology Customer Experience 271

InMoment XI

MAY 4, 2022

QATC’s article ends with a table breaking out the line items behind the oft-quoted cost of about $6,500 to replace a non-supervisory employee. Think about the knowledge and experience the company held onto by keeping those employees. Not to mention the cost savings.) Solicit Employee Feedback. How does an employee show loyalty?

Loyalty 435

Loyalty 2011 Call Center Leadership 435

InMoment XI

MARCH 12, 2020

View Article. The Role of Artificial Intelligence in Customer Experiences It’s 2020, and most will admit we aren’t where some scientists and experts thought we would be when it comes to flying cars, teleportation, time travel, and other futuristic concepts.

Innovation 284

Innovation Customer Experience Travel 2020 284