ShepHyken

FEBRUARY 23, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. A commitment to customer service that goes beyond transactions to deliver real, long-term value.

2025 79

2025 Article Customer Service Social Media 79

ShepHyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun?

Article 76

Article 2024 Customer Service 2025 76

ShepHyken

MARCH 24, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Should AI Be Used To Respond to Customer Reviews? This article emphasizes the power of a subscription model.

Article 73

Article 2025 Customer Service Healthcare 73

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I always preach that our goal should be to not just fix a problem, but to restore customer confidence.

2024 69

2024 Article Customer Service Magazine 69

ShepHyken

JANUARY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Its about fostering a community of advocates who believe in your brand as much as you do. It can when its used the right way.

2025 73

2025 Article Magazine Customer Service 73

ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Thank you for letting us be a part of your 2024and well see you next year for a brand-new season!

2025 69

2025 Article Customer Service Loyalty Programs 69

ShepHyken

DECEMBER 29, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This excellent article/interview will give you even more insight into the importance and power of integrating the two.

Article 73

Article 2025 Customer Service 2024 73

ShepHyken

FEBRUARY 16, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How do I love my customers? We kick off this weeks Top Five with an article about loving on your customers.

2025 79

2025 Article Customer Service Loyalty Programs 79

ShepHyken

APRIL 6, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were in April, and there are still articles about top trends for 2025.

2025 62

2025 Article Customer Service B2C 62

ShepHyken

FEBRUARY 9, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Ive always said that achieving excellence in service and CX is a journey without a destination. He received 396!

2025 73

2025 Article Customer Service Sports 73

ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Effective customer journey maps result in improved customer experience and business performance.

2024 76

2024 Article Customer Service 2025 76

ShepHyken

DECEMBER 16, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Go back and read the first sentence of this very short description, and then read the article. Custom Studio (Inc.

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

MARCH 10, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: As companies and brands use AI to help create personalized experiences, the topics of trust and transparency arise.

2025 69

2025 Article Loyalty Programs Customer Service 69

ShepHyken

JANUARY 7, 2025

In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Some people have told me they love the cartoons and dont read the articles. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. Your goal is to win back the customers confidence.

2024 79

2024 Article 2025 Workshop 79

ShepHyken

NOVEMBER 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: There has never been a better time to understand your customer’s buying behavior.

Article 69

Article Customer Service 2025 2024 69

ShepHyken

JANUARY 26, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We kick this weeks Top Five roundup off with advice from the CXO of one of the most recognizable brands, Verizon.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

FEBRUARY 3, 2025

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Ive said this many times before: What happens on the inside of an organization is felt on the outside by the customer.

2025 73

2025 Article Customer Service Loyalty Programs 73

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf.

2021 159

2021 Article Customer Service Customer Retention 159

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien.

2021 159

2021 Article Customer Service Net Promoter Score 159

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Here are my top five picks from last week.

Article 156

Article 2021 Customer Service B2C 156

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Think about that!

2021 140

2021 Article Customer Service Contact Center 140

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging.

2021 161

2021 Article Customer Service Guest Experience 161

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? Read this article and learn more about what customers expect.

Article 150

Article 2021 Customer Service 2026 150

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Asking the Right Customer Experience Questions? Here are my top five picks from last week. by Janelle Estes.

Article 125

Article 2022 Customer Service Customer Service Training 125

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council.

2021 150

2021 Article Customer Service Social Media 150

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service.

2021 145

2021 Article Customer Service Rewards Programs 145

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek. Then do a Google search for articles about their success.

2021 148

2021 Article Customer Service Government 148

ShepHyken

MARCH 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why marketing can no longer ignore customer experience by Jason VandeBoom. They build brands.

2021 145

2021 Article Customer Service Airlines 145

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Which one do I hate most?

Article 135

Article E Commerce 2021 Customer Service 135

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. You’ll smile.

2021 27

2021 Article Customer Service Net Promoter Score 27

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Pun intended!)

2021 132

2021 Article Customer Service Retail 132

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters.

Article 138

Article 2021 Customer Service Loyalty Programs 138

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. What’s stopping your customers from being loyal? The author has some excellent examples of why customers are loyal to one brand over another.

2016 125

2016 Article Customer Service Loyalty 125

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Follow on Twitter: @Hyken.

Article 118

Article 2019 Customer Service Magazine 118

ShepHyken

OCTOBER 10, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The JetBlue Story: Customer Service in an Industry Americans Hate by Sharpen. Retail Branding: The Complete Guide by Retail Vision.

2016 128

2016 Article Customer Service Airlines 128

ShepHyken

MARCH 25, 2025

It was so convenient, which is the reason for this article. It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. For years, I received a package of four blades every month.

2012 79

2012 Magazine Workshop Customer Service Training 79