ShepHyken

OCTOBER 27, 2017

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. He looks at the next generation of texting, known as RCS (Rich Communication Services), which I think will become a very valuable tool. – Shep Hyken.

Customer Service Strategies 87

Customer Service Strategies Blog Customer Service Hotels 87

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Measure Your Customer Experience Maturity by Sharon Florentine. Here are my top five picks from last week.

2021 101

2021 Article Social Media Customer Service 101

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S.

2021 99

2021 Article Customer Service Social Media 99

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is Your Digital Marketing Strategy Ready for an AI Intervention? 20 Positive Phrases for Customer Service Success: Part 1 by Conversational.

2016 110

2016 Article Social Media Customer Service 110

ShepHyken

MARCH 19, 2025

Ive written a number of articles about customer and employee gifts onValentines Day and other obvious gift-giving holidays. How many companies send their customers or employees gifts for Independence Day or Thanksgiving? The point of gifting to customers and employees is to be remembered. Connect with Shep on LinkedIn.

Sports 82

Sports 2024 Workshop Customer Service Training 82

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Today’s article focuses on Step ONE.

2019 113

2019 Article Customer Service 2020 113

ShepHyken

NOVEMBER 12, 2024

Or if your amazing employee retires, the customer may be open to doing business with your competition. If the competition offers a product or service you don’t, you risk losing your customer. Like most articles and videos I create with lists, these aren’t the only ideas to consider. Connect with Shep on LinkedIn.

Return on Investment 102

Return on Investment Financial Workshop Customer Service Training 102

ShepHyken

NOVEMBER 26, 2024

BMW: “The Ultimate Driving Machine” – BMW is known for its high-performance and finely tuned German-engineered vehicles.  Maytag: “Built to Last” – Not long ago, I wrote about the lonely Maytag repairman commercials in a Shepard Letter article. Connect with Shep on LinkedIn.

Brands 85

Brands Loyalty Workshop Customer Service Training 85

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 71

Article Customer Service 2023 Contact Center 71

ShepHyken

JANUARY 28, 2025

I recently wrote an article in my weekly Forbes.com column titled The Five Business Myths You Cant Believe. Ive written full articles about some of these topics in the past. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Loyalty Programs 95

Loyalty Programs Customer Service Training Workshop Culture 95

ShepHyken

MARCH 25, 2025

It was so convenient, which is the reason for this article. It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. Connect with Shep on LinkedIn.

2012 82

2012 Magazine Workshop Customer Service Training 82

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . 5 Customer Service Strategies That Improve Retention.

Customer Service 141

Customer Service Customer Retention Customer Service Strategies B2C 141

ShepHyken

FEBRUARY 25, 2025

Before I go further, lets give a shout-out to one of our Shepard Letter subscribers, Joe Emmet of Empire Marketing, who suggested the title, which activated the creative force that led to this article. We have all been victims of a customer service or experience farce. Connect with Shep on LinkedIn.

Workshop 134

Workshop 2018 Customer Service Training Feedback 134

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to handle customer complaints? My Comment: Our customers have changed during the pandemic.

2021 88

2021 Article Customer Service Customer Retention 88

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

Article 78

Article 2021 Customer Service Metrics 78

ShepHyken

DECEMBER 31, 2024

Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 95

Customer Experience Workshop Metrics Customer Service Training 95

ShepHyken

DECEMBER 3, 2024

Yes, it happens!) Acknowledge the customer! This may be the most important lesson, and it is what this short article is all about. If the customer is willing to spend time sharing their opinion, thank them for doing so! Connect with Shep on LinkedIn.

Workshop 88

Workshop Customer Service Training Feedback Customer Service 88

CSM Magazine

JULY 24, 2021

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

Customer Service 105

Customer Service Connections Customer Service Strategies Customers 105

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. And, that’s what this article is about.

2019 91

2019 Article Net Promoter Score Customer Service 91

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty?

2018 72

2018 Article Customer Service Loyalty 72

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. When your company’s social media is owned by only one department, it falls flat and short of what you, as a brand, want your online customers to remember you by.

Social Media 68

Social Media Customer Service Strategies Customer Service Download 68

ShepHyken

APRIL 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Our first article in the Top Five roundup is about community. Here are my top five picks from last week.

2020 69

2020 Article Customer Service Government 69

ShepHyken

JANUARY 14, 2025

One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customer service or experience New Years resolutions? There are plenty of articles that have been published about how New Years resolutions are easily broken and, ultimately, useless. Connect with Shep on LinkedIn.

Customer Service 71

Customer Service 2025 Workshop Reference 71

ShepHyken

JANUARY 9, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. High-Performing Customer Service Teams Use Predictive Analytics by Vala Afshar. Here are my top five picks from last week.

2017 80

2017 Article Customer Service Loyalty 80

Happy or Not

FEBRUARY 2, 2023

Providing customer experiences that are relevant—and positive—to your customer base, and, ultimately turning them into loyal customers because you better understand their needs can be a game changer for your business. By connecting customer feedback to your target audience’s demographic data. Let’s Talk!

Connections 73

Connections Feedback Apparel Sports 73

CSM Magazine

FEBRUARY 4, 2025

Strategies for Cross-Generational Customer Service Having cracked the code on what makes each generation tick, we can start building a multigenerational customer service strategy that truly speaks to everyone. Build a Multi-Channel Support Strategy Each generation has its favored communication channels.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

ShepHyken

JANUARY 21, 2025

In that same article, I also wrote about using keys to unlock a door. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 82

Workshop Travel Customer Service Training Reference 82

ShepHyken

MARCH 11, 2025

By everything, Im referring to the latest methods of responding to customers questions and handling their problems and complaints. I mentioned that for 3,775 years, customers have been contacting companies when they have problems or questions. Nanni, the customer, bought copper ore from a supplier, Ea-Nasir.

Customer Service 88

Customer Service Workshop Customer Service Training Customers 88

ShepHyken

FEBRUARY 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. Follow on Twitter: @Hyken.

2018 15

2018 Article Customer Service B2C 15

ShepHyken

JANUARY 1, 2021

This week we feature an article from Jessica Fender , head of the content team at Alltopreviews.com. Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. People connect with other people, not companies.

Customer Service 160

Customer Service E-support Customers Article 160

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. My Comment: The article starts with a great story.

Article 13

Article 2022 Customer Service E Commerce 13

delighted

MARCH 9, 2021

We’ll also provide some tips on building an impeccable customer service strategy. The significance of great customer service. Brands across the globe are taking notice of how investing in great customer service can pay back dividends in the long run. The data speaks for itself. Then switch.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. T-Mobile is completely overhauling how its customer service works by Chris Welch. by Chip Bell.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

SEPTEMBER 17, 2024

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it.

Workshop 149

Workshop Customer Service Training Article Customers 149

CSM Magazine

DECEMBER 13, 2023

It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.

Customer Service Strategies 52

Customer Service Strategies Customer Service Omnichannel Airlines 52

ShepHyken

JANUARY 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy?

2017 59

2017 Article Social Media Customer Service 59

CSM Magazine

JANUARY 31, 2025

Excellent customer service is a cornerstone of any successful business, as it helps build stronger connections with your consumers. This indicates that retailers should recalibrate their approaches to better reach out to customers. It can boost sales According to the Institute of Customer Service, 31.3%

Customer Service 52

Customer Service Retail Poor Customer Service Customer Service Strategies 52