CSM Magazine

NOVEMBER 17, 2024

Cultivate a Culture of Feedback Feedback is a gift. A culture that embraces continual growth will foster a positive environment for both staff and clients, driving your organization forward. When you demonstrate foresight and initiative, clients view you as a reliable partner in their financial journeys.

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Customer Service Exceptional Customer Service Customer Service Representative Financial 52

CSM Magazine

MARCH 28, 2025

In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Also, hospitality culture is ingrained into the casino industry. Read on to find out more!

2029 52

2029 Customer Service Exceptional Customer Service Hospitality 52

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations.

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Customer Service Exceptional Customer Service Customer Service Representative Customer Service Strategies 52

CSM Magazine

JANUARY 9, 2025

However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. Why Customer Service Matters in iGaming Customer service in iGaming goes beyond answering queries or resolving issues.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

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Article 2022 Customer Service Rewards Programs 14

The DiJulius Group

MARCH 6, 2025

He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering exceptional customer service. Read Full Article The post 194: Current CX and EX Happenings appeared first on The DiJulius Group.

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Exceptional Customer Service Article Customer Service Engagement 52

CSM Magazine

DECEMBER 8, 2015

From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.

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Exceptional Customer Service Customer Service Customers Loyalty 45

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to learn from some of the masters of customer service? 2017 Customer Service Expectations Survey by Gladly.

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2017 Article Customer Service Customer Service Training 69

CSM Magazine

OCTOBER 21, 2024

The country’s combination of cost-effectiveness, a skilled workforce, and technological adoption has made it a go-to destination for companies seeking to enhance their customer support operations. This article explores how the Philippines is leading the way in customer experience innovation. The industry employs over 1.3

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Innovation Customer Experience Omnichannel Social Media 52

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

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Engagement 2009 Employee Experience Loyalty 145

CSM Magazine

OCTOBER 18, 2022

To truly provide an excellent customer service experience, you need to use professional translators who are familiar with the nuances of the target language. As a result, using professional translation services can help you to enhance your global reach and better serve your customers. Avoid cultural sensitivities.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

ShepHyken

FEBRUARY 23, 2018

This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. Exceptional customer service isn’t rocket science.

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Customer Satisfaction Blog Exceptional Customer Service Employee Experience 93

Calabrio

MARCH 25, 2025

This article delves into how to evaluate call center agent performance effectively, outlining key call center agent metrics and exploring innovative new techniquesas well as too-often-overlooked onesto elevate your team’s success. Engaged agents are more likely to deliver exceptional customer service, leading to improved CSAT and FCR.

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Call Center Measurement Contact Center Metrics 52

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. It’s customer service.

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Culture 2019 Engagement Net Promoter Score 12

The DiJulius Group

FEBRUARY 14, 2024

Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale.

Exceptional Customer Service 64

Exceptional Customer Service Customer Experience Culture Article 64

ShepHyken

AUGUST 7, 2020

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers.

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Customer Service Exceptional Customer Service Lifetime Customer Feedback 100

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

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Contact Center Multi-Channel Net Promoter Score Metrics 195

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

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Blog Loyalty Programs Loyalty Lifetime Customer 111

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Instant and Exceptional Customer Service.

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2022 Social Media Exceptional Customer Service Touchpoint 88

ShepHyken

JULY 29, 2016

Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers.

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Blog Customer Service 2005 Social Media 89

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. He is an expert in marketing technology and SaaS.

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Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

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Chief Customer Officer Customer Centricity Call Center 2004 122

ProProfs Chat

APRIL 17, 2019

So, if you are aiming for good customer service, you are just aiming for mediocracy. You need to go the extra mile and provide exceptional customer service or “great” customer support. In fact, customers wish to have instant answers to their questions. It will not distinguish you from competitors.

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Exceptional Customer Service Customer Satisfaction Social Media Customer Service 83

CSM Magazine

NOVEMBER 3, 2020

Agents can even ask AI assistants questions while in conversation with a customer to deliver fast, accurate, emotionally intelligent responses. In one go, it boosts agent confidence and sees customer satisfaction levels soar.

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Poor Customer Service Customer Service Insurance Automotive 105

ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. Consumers expect brands to offer them memorable and meaningful experiences.

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Marketing Customer Experience Communication Entertainment 65

CSM Magazine

MARCH 31, 2020

In these uncertain times it is important to keep your customer at the heart of what you do. To deliver exceptional customer service and inspire loyalty you need to create an internal culture that emphasises this. Harriet Treadwell, Head of Customer Love, Butternut Box.

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Webinar Customer Focused Exceptional Customer Service Culture 52

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. We will delve deeper into both of these points later in this article. This fosters a sense of teamwork and camaraderie among agents.

Contact Center 84

Contact Center Customer Satisfaction Interaction Call Center 84

Retently

JULY 3, 2024

In this article, we’ll dive into some top open-ended question examples and explore why they’re so effective. What changes would you like to see in our company culture?” – This provides insights into employees’ perceptions of the company culture and suggestions for improvement, promoting a more inclusive and positive workplace.

Feedback 142

Feedback Insights Customer Satisfaction Net Promoter Score 142

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, HOW can you ensure delivering exceptional customer service?

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Customer Satisfaction Insights Marketing Exceptional Customer Service 52

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

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Customer Service Exceptional Customer Service E Commerce Airlines 52

CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services.

Call Center 52

Call Center Exceptional Customer Service E-support E Commerce 52

CSM Magazine

MAY 27, 2024

Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? So much so, that 80% of consumers believe that color increases brand perception during the customer experience.

Customer Service 52

Customer Service Magazine Exceptional Customer Service Customers 52

CSM Magazine

MAY 9, 2023

. • Phone support : Speaking directly with customers offers a personal touch, and this method remains one of the fastest ways to resolve issues. Timely Response Ensuring timely responses to customer inquiries is essential for start-ups aiming for exceptional customer service.

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Customer Service Social Media Customer Centricity Exceptional Customer Service 52

Magellan Solutions

NOVEMBER 8, 2023

An experienced partner will likely understand your needs and provide outstanding customer service. Cultural Compatibility Cultural alignment is often underestimated but is essential for providing exceptional customer service. Flexibility You need a partner who can adjust as your business changes.

Call Center 52

Call Center Culture Innovation Exceptional Customer Service 52

Retently

MARCH 18, 2024

or a more detailed query, each question is a step towards understanding what makes your customers tick. Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count.

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Customer Service Net Promoter Score Customer Service Representative NPS 119

CSM Magazine

OCTOBER 3, 2024

Harness this data to reinvigorate your offerings, revamping every interaction to hit that sweet spot of customer satisfaction. Provide Exceptional Customer Service Customer service is often the frontline of customer retention efforts.

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Loyalty Programs Customer Retention Exceptional Customer Service Social Media 52

CSM Magazine

OCTOBER 8, 2024

How to Play : Ask each team to craft a story about an exceptional customer service experience. Customer Service Mascot Design Objective : Promote teamwork and artistic expression. How to Play : Have teams design a mascot that represents their dedication to service excellence.

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2024 Customer Service Workshop Magazine 52