ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Measure Your Customer Experience Maturity by Sharon Florentine. Here are my top five picks from last week.

2021 104

2021 Article Social Media Customer Service 104

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S.

2021 101

2021 Article Customer Service Social Media 101

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. What’s stopping your customers from being loyal? My Comment: This is much more than an article. by Graham Jones.

2016 125

2016 Article Customer Service Loyalty 125

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall.

2018 19

2018 Article Customer Service Employee Experience 19

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

2019 107

2019 Article Customer Service Social Media 107

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.

Article 115

Article 2020 Customer Service Social Media 115

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The 6 Top Customer Experience Trends in 2021 by Julien Rio. If you read this article, you’ll understand why.

2020 115

2020 Article Customer Service 2021 115

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is Your Digital Marketing Strategy Ready for an AI Intervention? 20 Positive Phrases for Customer Service Success: Part 1 by Conversational.

2016 112

2016 Article Social Media Customer Service 112

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Today’s article focuses on Step ONE.

2019 115

2019 Article Customer Service 2020 115

ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. But will it work?

Article 83

Article 2018 Customer Service Customer Service Strategies 83

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. The secret?

Article 89

Article 2018 Customer Service Airlines 89

ShepHyken

MAY 18, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Flat. What Should Your CX Strategy Look Like Now? Here are my top five picks from last week.

Article 101

Article 2020 Customer Service Customer Retention 101

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

Article 81

Article 2021 Customer Service Metrics 81

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 73

Article Customer Service 2023 2024 73

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Let me count the ways!

2020 83

2020 Article Customer Service Culture 83

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeremy Watkin lives and breathes customer service. The example in this article will make you laugh.

2017 95

2017 Article Social Media Customer Service 95

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Follow on Twitter: @Hyken.

2017 0

2017 Article Net Promoter Score Customer Service 0

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! by Deeksha Dadu.

Article 94

Article 2018 Customer Service Customer Centricity 94

InteractionMetrics

SEPTEMBER 9, 2024

But if you ask them what their customer service strategy is, you’ll probably get blank stares. Here are two realities worth pondering: Every company communicates something about itself through customer service. Customers remember how they were treated far more than they remember your images and ads.

Customer Service Strategies 52

Customer Service Strategies Brands Customer Service Advertising 52

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to handle customer complaints? My Comment: Our customers have changed during the pandemic.

2021 91

2021 Article Customer Service Customer Retention 91

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki.

2018 100

2018 Article Customer Service Social Media 100

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. And, that’s what this article is about.

2019 94

2019 Article Net Promoter Score Customer Service 94

ShepHyken

APRIL 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Our first article in the Top Five roundup is about community. Here are my top five picks from last week.

2020 72

2020 Article Customer Service Government 72

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . 5 Customer Service Strategies That Improve Retention.

Customer Service 144

Customer Service Customer Retention Customer Service Strategies B2C 144

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If not, this article could shed some light on why. if you want to deliver a great customer experience, you need good people.

Article 14

Article 2022 Customer Service Rewards Programs 14

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet. I love his articles.

Article 73

Article 2022 Customer Service Loyalty Programs 73

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. Then read this article.

Article 87

Article 2018 Customer Service Poor Customer Service 87

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Some are exciting. Some are surprising.

Article 86

Article 2018 Net Promoter Score Customer Service 86

delighted

MARCH 9, 2021

We’ll also provide some tips on building an impeccable customer service strategy. The significance of great customer service. Brands across the globe are taking notice of how investing in great customer service can pay back dividends in the long run. The data speaks for itself. Then switch.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. My Comment: The article starts with a great story.

Article 13

Article 2022 Customer Service E Commerce 13

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Customer Service Social Media Customer Satisfaction 52

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Here are my top five picks from last week.

Article 73

Article 2022 Customer Service E Commerce 73

CSM Magazine

DECEMBER 13, 2023

It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned. The significance of efficient customer service strategies cannot be overstated.

Customer Service Strategies 52

Customer Service Strategies Customer Service Omnichannel Airlines 52

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. How about “customer care?”

2021 73

2021 Article Customer Service 2022 73

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team.

Article 76

Article 2019 Customer Service E Commerce 76

CSM Magazine

OCTOBER 20, 2022

Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? It’s a win-win.

Customer Service Strategies 52

Customer Service Strategies Customer Service Effort Score Financial 52

Help Scout

OCTOBER 8, 2024

Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty. Read the full article

Customer Service Strategies 59

Customer Service Strategies Customer Service Loyalty Article 59