ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Tips for Improving Social Media Customer Service by Fara Haron. Do your customers talk about you?

2019 121

2019 Article Customer Service Social Media 121

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The Customer Service Strategies Behind Zappos’s Success by Sharpen. 10 Tips For Making Customers Feel Welcome by Richard R.

2016 0

2016 Article Customer Service Culture 0

ShepHyken

AUGUST 19, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Which is Your CX Priority: Satisfied Customers or Profit? This article reminds of this strategy.

2019 122

2019 Article Customer Service Leadership 122

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.

Article 111

Article 2020 Customer Service Social Media 111

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. What’s stopping your customers from being loyal? My Comment: This is much more than an article. by Graham Jones.

2016 125

2016 Article Customer Service Loyalty 125

ShepHyken

NOVEMBER 12, 2024

Or if your amazing employee retires, the customer may be open to doing business with your competition. If the competition offers a product or service you don’t, you risk losing your customer. Like most articles and videos I create with lists, these aren’t the only ideas to consider. Connect with Shep on LinkedIn.

Return on Investment 101

Return on Investment Financial Workshop Customer Service Training 101

ShepHyken

NOVEMBER 26, 2024

BMW: “The Ultimate Driving Machine” – BMW is known for its high-performance and finely tuned German-engineered vehicles.  Maytag: “Built to Last” – Not long ago, I wrote about the lonely Maytag repairman commercials in a Shepard Letter article. Connect with Shep on LinkedIn.

Brands 83

Brands Loyalty Workshop Customer Service Training 83

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Measure Your Customer Experience Maturity by Sharon Florentine. Here are my top five picks from last week.

2021 100

2021 Article Social Media Customer Service 100

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S.

2021 98

2021 Article Customer Service Social Media 98

ShepHyken

MARCH 25, 2025

It was so convenient, which is the reason for this article. It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. For years, I received a package of four blades every month.

2012 80

2012 Magazine Workshop Customer Service Training 80

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall.

2018 18

2018 Article Customer Service Employee Experience 18

ShepHyken

FEBRUARY 25, 2025

Before I go further, lets give a shout-out to one of our Shepard Letter subscribers, Joe Emmet of Empire Marketing, who suggested the title, which activated the creative force that led to this article. We have all been victims of a customer service or experience farce. The farce is something you want to avoid.

Workshop 133

Workshop 2018 Customer Service Training Feedback 133

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The 6 Top Customer Experience Trends in 2021 by Julien Rio. If you read this article, you’ll understand why.

2020 111

2020 Article Customer Service 2021 111

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

2019 103

2019 Article Customer Service Social Media 103

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is Your Digital Marketing Strategy Ready for an AI Intervention? 20 Positive Phrases for Customer Service Success: Part 1 by Conversational.

2016 109

2016 Article Social Media Customer Service 109

ShepHyken

MARCH 19, 2025

Ive written a number of articles about customer and employee gifts onValentines Day and other obvious gift-giving holidays. How many companies send their customers or employees gifts for Independence Day or Thanksgiving? The point of gifting to customers and employees is to be remembered. Valentines Day was last month.

Sports 80

Sports 2024 Workshop Customer Service Training 80

ShepHyken

DECEMBER 31, 2024

Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 93

Customer Experience Workshop Metrics Customer Service Training 93

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Today’s article focuses on Step ONE.

2019 112

2019 Article Customer Service 2020 112

ShepHyken

DECEMBER 3, 2024

Yes, it happens!) Acknowledge the customer! This may be the most important lesson, and it is what this short article is all about. If the customer is willing to spend time sharing their opinion, thank them for doing so! And, if appropriate, acknowledge their specific feedback and let them know how you are using it.

Workshop 86

Workshop Customer Service Training Feedback Customer Service 86

ShepHyken

MARCH 11, 2025

By everything, Im referring to the latest methods of responding to customers questions and handling their problems and complaints. I mentioned that for 3,775 years, customers have been contacting companies when they have problems or questions. Nanni, the customer, bought copper ore from a supplier, Ea-Nasir.

Customer Service 86

Customer Service Workshop Customer Service Training Customers 86

ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. But will it work?

2018 83

2018 Article Customer Service Customer Service Strategies 83

ShepHyken

APRIL 1, 2025

Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer support: Your call is very important to us. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Contact Center 77

Contact Center Workshop Customer Service Training Customer Service 77

ShepHyken

MAY 18, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Flat. What Should Your CX Strategy Look Like Now? Here are my top five picks from last week.

Article 98

Article 2020 Customer Service Customer Retention 98

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Follow on Twitter: @Hyken.

2017 0

2017 Article Net Promoter Score Customer Service 0

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. The secret?

Article 85

Article 2018 Customer Service Airlines 85

ShepHyken

JANUARY 14, 2025

One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customer service or experience New Years resolutions? There are plenty of articles that have been published about how New Years resolutions are easily broken and, ultimately, useless. Im going to approach this differently.

Customer Service 70

Customer Service 2025 Workshop Reference 70

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! by Deeksha Dadu.

Article 92

Article 2018 Customer Service Customer Centricity 92

ShepHyken

JANUARY 21, 2025

In that same article, I also wrote about using keys to unlock a door. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 80

Workshop Travel Customer Service Training Reference 80

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeremy Watkin lives and breathes customer service. The example in this article will make you laugh.

2017 92

2017 Article Social Media Customer Service 92

ShepHyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl.

Article 77

Article 2021 Customer Service Metrics 77

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki.

2018 97

2018 Article Customer Service Social Media 97

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Let me count the ways!

2020 80

2020 Article Customer Service Culture 80

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to handle customer complaints? My Comment: Our customers have changed during the pandemic.

2021 86

2021 Article Customer Service Customer Retention 86

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. There is nothing wrong with that!

Article 70

Article Customer Service 2023 Contact Center 70

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. And, that’s what this article is about.

2019 90

2019 Article Net Promoter Score Customer Service 90

ShepHyken

OCTOBER 3, 2023

Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … But, they are always the customer, so let them be wrong with dignity and respect. Connect with Shep on LinkedIn.

Workshop 159

Workshop Customer Service Training 2021 Customers 159

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. can benefit from reading this article. Customers want an easy and smooth transaction. ” Customers want access to a quick solution.

2016 83

2016 Article Social Media Customer Service 83