CSM Magazine

FEBRUARY 13, 2024

Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. In the spirit of St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Exceptional Customer Service Interaction 52

CSM Magazine

OCTOBER 18, 2022

As you can see, providing translations can have a profound impact on the customer experience. By incorporating them into your customer service strategy, you can boost satisfaction, loyalty, and sales. If you’re not already translating your communications, now is the time to start.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

ShepHyken

MAY 6, 2022

This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 74

Customer Service Multi-Channel Omnichannel Exceptional Customer Service 74

ShepHyken

AUGUST 7, 2020

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers.

Customer Service 100

Customer Service Exceptional Customer Service Lifetime Customer Feedback 100

CSM Magazine

FEBRUARY 2, 2024

The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains. Strategy is a powerful tool you can use to gain market share and market dominance.

Exceptional Customer Service 59

Exceptional Customer Service 2023 Customer Service Strategies Advertising 59

ShepHyken

JANUARY 26, 2018

This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. Work simulations offer a great way to teach the listening skills I recommend in this article. Follow @ehackel.

Blog 83

Blog Leadership Consulting Exceptional Customer Service 83

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 66

2023 Customer Service Customer Service Representative Customer Care 66

ProProfs Chat

APRIL 27, 2020

Elements of Good Customer Service. Businesses instinctively know and understand the need to incorporate high-quality customer service standards. Key elements of an exceptional customer service can be captured under: Service that is quick. Service that is proactive.

Customer Service 101

Customer Service Definition Social Media Customers 101

CSM Magazine

AUGUST 23, 2024

You’re eyeing that customer service manager position, understanding that it takes more than just managing grievances to effectively lead a group, make tactical choices, and increase client satisfaction. What Are Essential Customer Service Manager Skills? Align your customer service strategy with these.

Customer Service 52

Customer Service Management Exceptional Customer Service Workshop 52

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. So, if you’re ready to take your contact center to the next level, read this article!

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Retently

MARCH 18, 2024

or a more detailed query, each question is a step towards understanding what makes your customers tick. Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count.

Customer Service 119

Customer Service Net Promoter Score Customer Service Representative NPS 119

CSM Magazine

JUNE 12, 2023

This fluctuation in demand can directly influence the quality of customer service provided, as property owners and managers may change their strategies accordingly. As occupancy rates increase, there may be an inclination to invest more in providing exceptional customer service to attract and retain tenants or customers.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Customer Satisfaction 52

CSM Magazine

OCTOBER 19, 2023

The Future of Customer Service in Travel The Need for Exceptional Customer Service As we’ve explored, customer service is not just an add-on but a fundamental aspect of the travel industry. The financial implications of exceptional customer service are not to be underestimated.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

CSM Magazine

MAY 12, 2023

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies of moving to the cloud.

Customer Service 52

Customer Service Exceptional Customer Service Customers Social Media 52

CSM Magazine

FEBRUARY 21, 2022

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service. In turn, it can help in boosting sales, drive customer retention and assist your customer support team.

Omnichannel 52

Omnichannel Touchpoint Customer Retention Consumers 52

Lumoa

JUNE 14, 2023

Doing so will uncover where customer experience falters and reveals potential areas for improvement, empowering you to take your product to the next level. Elevate Your Customer Service Experience Amazon. If you guessed ‘exceptional customer service’, you’re right.

NPS 78

NPS Customer Centricity Loyalty Presentation 78

CSM Magazine

JUNE 17, 2019

Overlooking the importance of exceptional customer service is a grave mistake to make in the business world. Unfortunately, it takes just one bad experience for consumers to double down on efforts and quickly spread the word of the bad service they have received. Budgeting for this is of course important.

Customer Service 49

Customer Service Social Media Exceptional Customer Service Customer Retention 49

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Is constantly following our customers around via changing social channels the best way to deliver great customer service or is there a time and place to decide that certain channels are where we can truly deliver exceptional customer service experiences? Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Thematic

SEPTEMBER 24, 2024

Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptional customer service. And we can only expect that trend to continue.

Voice of Customer 62

Voice of Customer Social Media Feedback Net Promoter Score 62

Kustomer

JUNE 11, 2020

Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Instantaneous is the Expectation of the Customer. Every customer service team knows that the customer wants their issues resolved, quickly.

Customer Service 52

Customer Service Customers Download 2015 52

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.

Article 111

Article 2020 Customer Service Social Media 111

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

E Commerce 147

E Commerce Retail Exceptional Customer Service Consulting 147

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My friend and fellow CX expert, Dan Gingiss, agrees and does a great job of making his case in this article.

Article 12

Article Customer Service 2023 Retail 12