CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Customer Service Social Media Customer Satisfaction 52

ShepHyken

NOVEMBER 20, 2020

This week we feature an article from Pawel Lawrowski, Head of Growth at Tidio. He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. Burger King Does.

Customer Service 154

Customer Service Net Promoter Score Workshop Document 154

ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. Great customer service is fabulous marketing.

Insurance 168

Insurance Poor Customer Service 2022 Article 168

CSM Magazine

FEBRUARY 8, 2022

If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them. Complaint #1: Poor customer service. One of the most common complaints that businesses face is poor customer service.

Social Media 52

Social Media Poor Customer Service Customers Customer Service Strategies 52

CSM Magazine

JUNE 12, 2023

Effect on Reputation A property with strong customer service will likely develop a positive reputation within the community. Conversely, poor customer service can harm a property’s reputation, potentially resulting in vacancies and difficulty attracting quality tenants.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Customer Satisfaction 52

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. So what are you waiting for?

NPS 78

NPS Customer Centricity Loyalty Presentation 78

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Types of Customer Service Training – Identify What You Need?

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

Help Scout

SEPTEMBER 14, 2021

It delivers insights that improve your product, marketing, and/or service. Happy customers don’t tend to take their business elsewhere. And though there are a number of things that could cause a customer to become unhappy, a poor customer service experience seems to be the worst offender.

Customer Service 128

Customer Service Workshop Chief Customer Officer Metrics 128

CSM Magazine

MAY 22, 2023

Currently, many companies need to serve their customers well personally and through their websites since, after the pandemic, this mode of purchase became much more popular. Supermarkets, pharmacies, and all establishments that provide essential products and services have a web page, and are in need of customer service strategies.

Customer Service 52

Customer Service Competitive Advantage Poor Customer Service Customer Service Strategies 52

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. Some of the trends discussed in this article may seem obvious, while others may seem a little more obscure.

2016 0

2016 Customer Service Social Media 2015 0

ShepHyken

JANUARY 5, 2018

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. I like the idea of the convenience of texting but as Ford points out, you must have a strategy in place for your team to answer texts correctly.

Blog 85

Blog Customer Service Poor Customer Service Multi-Channel 85

ShepHyken

JULY 8, 2022

Unlike multichannel support, omnichannel combines all channels, such as SMS, calls, social media, and email to serve a single customer without compromising the brand experience. businesses lose more than $ 62 billion annually because of poor customer service. This clearly shows the need to improve the consumer experience.

2022 73

2022 Customer Service Banking Hospitality 73

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. The government admits to delivering poor customer service.

2017 0

2017 Article Customer Service Government 0

Talkdesk

AUGUST 20, 2015

According to the Customer Complaints X-Ray , the more effort a customer has to exert to resolve their issue, the more problems arise and the greater the ongoing impact. If customers are seeking assistance and cannot find it, says Tincher, “they’re going to take their problems and their business somewhere else.”.

Loyalty 53

Loyalty Customer Experience Webinar Call Center 53