Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. What are some examples of multi-product companies?

Multi-Channel 52

Multi-Channel Roadmap Metrics User Experience 52

Team Support

APRIL 11, 2024

This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents. With TeamSupport’s chat function, agents can communicate with customers across the world at any time.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Thematic

AUGUST 10, 2024

In this article, we’ll talk about how thematic analysis can improve CX, especially with advanced AI-powered tools like Thematic. Comprehensive feedback should come from various channels, including surveys, social media, customer support interactions, and product reviews.

Customer Experience 62

Customer Experience Feedback Social Media Insights 62

Lithium

SEPTEMBER 12, 2019

Although many topics were discussed at Engage, this article dives into some key takeaways that can benefit all digital customer engagement professionals in their effort to create customers for life. This strategy netted the brand 5.4M+ earned views across owned and talent social media channels. Yes, numbers. And not the vanity kind.

Engagement 40

Engagement Social Media 2019 ROI 40

Lithium

SEPTEMBER 12, 2019

Although many topics were discussed at Engage, this article dives into some key takeaways that can benefit all digital customer engagement professionals in their effort to create customers for life. This strategy netted the brand 5.4M+ earned views across owned and talent social media channels. Yes, numbers. And not the vanity kind.

Engagement 40

Engagement Social Media 2019 ROI 40

CSM Magazine

JUNE 17, 2020

Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. Vee24 is an intelligent, conversational, multi-experience platform for customer-centric teams. About Vee24.

Automotive 52

Automotive Engagement Multi-Channel Banking 52

Currency Alliance

MARCH 28, 2023

It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels. The purpose of this article is to explain the key considerations around pay with points for brands considering incorporating it into their loyalty programs.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

CSM Magazine

OCTOBER 11, 2019

When compared to on-premise phone systems, cloud phone systems lead to a better customer experience, improved agent performance and a more positive ROI. Cloud phone systems allow for multi-channel communication. But what are the reasons for these high adoption rates? Cloud phone systems can save you time and money.

Contact Center 40

Contact Center Multi-Channel Call Center ROI 40

Optimove

MARCH 12, 2020

When we do turn our focus to the more mundane professional adversities this crisis brings, we find ourselves in front of a multi-layered, mostly unknown challenge. Investing in your existing customers, in that sense, is, for sure, an investment that is more risk-averse and is likely to return a higher ROI. Cross-Functional as Key.

Marketing 64

Marketing Multi-Channel Sports B2C 64

SurveySparrow

MARCH 10, 2020

The marketing automation tool, Pardot , allows the sales and marketing teams to collaborate effectively in order to find leads, close more deals and procure a high ROI. Being the child company of Salesforce, you just know that it is one of the best marketing automation software in the market.

2020 52

2020 Marketing ROI 2001 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Tools like Slack (with its shared channels feature) and online community platforms help scale customer engagement beyond 1:1 video calls and screen sharing. Mature Stage SaaS.

Customer Success 52

Customer Success Net Promoter Score Multi-Channel ROI 52

BirdEye

FEBRUARY 13, 2024

A multi-channel chiropractor marketing strategy, including online marketing, content marketing, and referral marketing , is recommended to increase visibility and attract new patients. Feature positive reviews on your website and social media: Share glowing testimonials on your website and social media channels.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

CSM Magazine

JANUARY 29, 2024

In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors. Look for solutions that offer 24/7 support, ideally with multiple channels of communication such as email, phone, and live chat. In addition, consider the response times and the quality of the support provided.

E-support 52

E-support Return on Investment E Commerce Multi-Channel 52

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. A/B or Multi-Variate testing (MVT) segmentation. As I mentioned earlier, you have a unique opportunity to respond right away to the feedback someone is leaving you on your digital channel. We live in a multi-channel world.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Strativity

APRIL 11, 2018

Sending multi-channel reminders. Multi-channel targeted marketing. An improved patient experience will also include developing touchpoint interaction protocols, such as: Patient education. Handling an upcoming patient visit. Contacting a patient to discuss various situations.

Healthcare 67

Healthcare Multi-Channel Touchpoint 2015 67

Comm100

MARCH 21, 2019

Here are some best-practice tips for helping to get extra value from your live chat system and increase the number of satisfied customers through this channel. But customers won’t know about your multi-channel capabilities unless you make them aware. Be Proactive. Make Live Chat Visible on Your Website.

Social Media 40

Social Media Multi-Channel Download 2019 40

Comm100

MARCH 21, 2019

Here are some best-practice tips for helping to get extra value from your live chat system and increase the number of satisfied customers through this channel. But customers won’t know about your multi-channel capabilities unless you make them aware. Be Proactive. Make Live Chat Visible on Your Website.

Social Media 40

Social Media Multi-Channel Download 2019 40

BirdEye

AUGUST 21, 2024

In this article, we’ll delve into the benefits of a retail marketing platform and provide guidance on selecting the right one for your business. A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management.

Retail 59

Retail Sales Multi-Channel Marketing 59

eglobalis

JULY 2, 2024

This article delves into these critiques, exploring how NPS fares across diverse business landscapes—both in B2B and B2C environments. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs. Article authored by Ricardo Saltz Gulko. Should you kill NPS?

NPS 376

NPS Feedback Net Promoter Score B2C 376

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. In this article, we’ll run through the main categories of business surveys, how they work and what they’re for. Types of business survey. Event feedback survey.

Download 29

Download Net Promoter Score NPS Events 29

Chattermill

AUGUST 6, 2019

We’re writing this article to help you rally the troops across your organisation. While this sounds really simple, the reality is that developing a multi-touchpoint, customer-centric strategy means CX teams must coordinate several moving parts at once. Contact volume by channel. Define clear expectations to determine ROI.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

We’re writing this article to help you rally the troops across your organisation. While this sounds really simple, the reality is that developing a multi-touchpoint, customer-centric strategy means CX teams must coordinate several moving parts at once. Contact volume by channel. Define clear expectations to determine ROI.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Thematic

AUGUST 29, 2024

In this article we’ll delve into what Voice of Customer is and why it matters. Choose the Right Feedback Channels Utilize a mix of feedback channels to capture a comprehensive view of customer opinions. Common channels include surveys, online reviews, social media, and direct customer interactions.

Voice of Customer 62

Voice of Customer Social Media Feedback Multi-Channel 62

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. That was also a theme last year – but as we discuss in this article, two things have changed.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

AUGUST 15, 2024

Marketing personalization can take place within localized initiatives or channels, such as the ecommerce shopping experience, the loyalty program, or a particular marketing campaign that captures the customers’ imaginations. Personalization comprises four key strategic initiatives. Somewhere in the middle are hospitality companies.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

BirdEye

MAY 8, 2023

If you love the world of marketing and want to stand out in this demanding field, this article is for you. Every major marketing channel today gives detailed analytics and knowing how to leverage them is definitely a big requirement for any marketer. Take a look at the top 19 marketing skills you need to be successful.

Marketing 98

Marketing Social Media Multi-Channel Leadership 98

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Articles. Awesome articles you won't want to miss. A reminder a video marketing strategy could require a multi-pronged approach. Make sure you avoid that pesky problem by following the tips in this article. Takes you from storytelling, to distribution, to ROI.

Blog 20

Blog 2018 Article Marketing 20

Strativity

NOVEMBER 30, 2022

We communicate who we are, to ourselves, and to others , through the people, places, and things we connect with, as we discussed in our last article. It’s the same with the consumer-brand relationship: your customer remembers their last interaction with your brand, from the channel to the overall experience.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Recently, microservice-alternatives to the five core loyalty modules have made brands’ loyalty platforms more agile and affordable to plug into any channel.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. This article shares the lowest hanging fruit for keeping customers engaged and delivering more profit to the bottom line. More on this below.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. She is also an established writer who has shared articles on Zendesk, CustomerThink, ICMI, CX Accelerator, Business2Community, and more.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

MARCH 8, 2022

Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. She is passionate about helping her customers derive the highest ROI from their services. Catherine Blackmore.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. These numbers prove that live chat is a vital channel for busy customers who may be struggling to find time for their health while juggling work, parenting, and daily responsibilities. .

Healthcare 52

Healthcare Customer Service Omnichannel Multi-Channel 52

Lumoa

JANUARY 11, 2022

Aiming for a high NPS score will help you in increasing your profit and achieve a high ROI on your customer experience. It allows you to present the survey to the customers on the most appropriate or convenient channel. We hope this article might have cleared all your doubts regarding which NPS software to choose.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

BirdEye

APRIL 7, 2023

This article tells you the top marketing key performance indicators (KPIs) you must watch out for in your next marketing campaign. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Measuring the success of your marketing efforts the right way is crucial.

2023 52

2023 Marketing Social Media Return on Investment 52