ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. by Tara Thomas.

2016 109

2016 Article Social Media Customer Service 109

GetFeedback

APRIL 16, 2019

Optimizing your customer experience will make all the difference, and the best way to do it is by asking the customer experience survey questions that we’ve shared in this article. Actions speak louder than words, especially when it comes to key metrics like conversion rates and returns on investment. About the guest author.

Customer Experience 262

Customer Experience Return on Investment Poor Customer Service Metrics 262

BlueOcean

MARCH 3, 2025

Achieving Best Total Value Return on investment is crucial, but its measurement isnt always tangible. For more insight, read our recent article on questions to ask in the contact center procurement process , or skip right to our list of contact center RFP questions. We need to know that well do an amazing job together.

Insights 156

Insights Contact Center Culture Customer Journey Mapping 156

ShepHyken

MAY 12, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has seven good ideas to consider for your next run at a loyalty program (if you’re not already doing them).

2019 97

2019 Article Loyalty Programs Customer Service 97

ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. ” My Comment: Let’s start this week’s Top Five with a fun article by fellow customer experience expert Chip Bell. So, let’s learn!

2024 89

2024 Article Customer Service ROI 89

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “. As you gather this information, bake in metrics so you can demonstrate to leadership the return on investment (ROI) of an enhanced customer experience. Stop, Collaborate, and Listen.”

Customer Experience 261

Customer Experience Contact Center Return on Investment Employee Experience 261

CX Accelerator

JANUARY 11, 2021

In this article, I’ll share some of the words from members of our community as a way of celebrating his life. EX, CX, and return on investment all in one simple act! But the truth is that, even though Zappos became a go-to name when talking about CX, it was and is for very good reason. Customer service as a differentiator. ,

Books 266

Books Magazine Return on Investment Culture 266

ShepHyken

JULY 15, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I love that this article recognizes true loyalty is an emotional connection between the customer and the company or brand.

Article 83

Article Customer Service 2024 Magazine 83

eglobalis

JUNE 27, 2024

Return on Investment (ROI): Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved. Article authored by Ricardo Saltz Gulko. Customer Retention Rate: Tracks the percentage of existing customers who continue to do business with you over a specified period.

Customer Experience 460

Customer Experience Customer Centricity Net Promoter Score Government 460

Win the Customer

DECEMBER 21, 2024

Customized content: Present customers with content that is relevant to their interests and needs, such as personalized articles, blog posts, and videos. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

Joe Rawlinson

JANUARY 24, 2025

This article dives into the essential role of business analytics and how entrepreneurs can use it to achieve long-term success. With these insights, marketing efforts become more precise, cost-effective, and impactful, ensuring a better return on investment. Business analytics isnt just for large corporations.

E Commerce 78

E Commerce Financial Return on Investment E-support 78

CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 45

Return on Investment ROI Customer Experience Financial 45

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more.

E Commerce 74

E Commerce Article 2024 Loyalty Programs 74

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. View Article.

Return on Investment 150

Return on Investment ROI Measurement Article 150

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. By addressing the most critical challenges in ecommerce, VFRs deliver a powerful return on investment.

Retail 145

Retail Social Media Technology Brands 145

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment ROI Customer Experience Financial 40

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Article 70

Article 2023 Customer Service Loyalty Programs 70

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. As you gather this information, bake in metrics so you can demonstrate to leadership the return on investment (ROI) of an enhanced customer experience. adapting the philosopher Vanilla Ice’s famous words, “. Stop, Collaborate, and.

Customer Experience 182

Customer Experience Contact Center Return on Investment Employee Experience 182

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. As you gather this information, bake in metrics so you can demonstrate to leadership the return on investment (ROI) of an enhanced customer experience. adapting the philosopher Vanilla Ice’s famous words, “. Stop, Collaborate, and.

Customer Experience 182

Customer Experience Contact Center Return on Investment Employee Experience 182

CX Accelerator

JANUARY 11, 2021

In this article, I’ll share some of the words from members of our community as a way of celebrating his life. EX, CX, and return on investment all in one simple act! But the truth is that, even though Zappos became a go-to name when talking about CX, it was and is for very good reason. Customer service as a differentiator. ,

Books 182

Books Magazine Return on Investment Culture 182

ShepHyken

OCTOBER 22, 2021

Now is the time to invest in ways that will pay off in the future, not just for your customer experience but also for your company’s reputation. Measure the metrics and look closely at the relationship between your return on investment and your customer experiences. Conclusion .

Customer Experience 152

Customer Experience Management Return on Investment Banking 152

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . It’s not enough to treat the symptoms of an illness—you need to understand the cause.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. That article also revealed that 85% of customers that had a good relationship with the bank increased their commitment.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

CSM Magazine

DECEMBER 3, 2024

If you’re not happy with the tone of an article or blog post, you can use online tools such as Undetectable’s humanizer tool to improve the overall readability before you review the finished product. #3 This is when AI-powered tools can quickly draft personalized marketing messages and website content that will appeal to your target market.

Marketing 52

Marketing Social Media Return on Investment Advertising 52

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage.

White Paper 243

White Paper Social Media Feedback 2019 243

DemandJump

MARCH 28, 2023

You’ve posted it all to your website, you’ve shared it out on your social media channels, and maybe you’ve even put some money behind your most important articles. You’ve got to determine your content marketing return on investment (ROI). But how do you know if your content marketing efforts are actually successful?

ROI 105

ROI White Paper Marketing Return on Investment 105

Talkdesk

SEPTEMBER 18, 2020

A knowledge management platform helps Quality Assurance (QA) deliver relevant knowledge articles and guides to agents. There are various ways of addressing this question and we will be discussing a few below; but in a nutshell, link everything with return on investment (ROI) — both qualitative and quantitative.

Management 116

Management Net Promoter Score Average Handle Time Contact Center 116

Amity

FEBRUARY 24, 2016

Issue 77 - Customer Success Articles that are Certified Classics (Part 3). How do we decide which articles are Customer Success Classics? Well, to become certified classic, an article must be written well, easy to read, and most importantly, feature great content. We don't take this decision lightly! New reader?

Article 48

Article Customer Success Return on Investment Customer Journey 48

CSM Magazine

FEBRUARY 12, 2025

Similarly, our collaboration with DHL Express showcased the tremendous value of thorough discovery this time via a WFM consultancy engagement that uncovered opportunities that led to a programme delivering significant savings and extraordinary return on investment.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

BlueOcean

MARCH 30, 2018

Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. For more insight, read our recent article on questions to ask in the contact center procurement process , or skip right to our list of contact center RFP questions. We need to know that we’ll do an amazing job together. Best Total Value.

Insights 184

Insights Contact Center Hospitality Culture 184

ClearAction

SEPTEMBER 16, 2016

Businesses need to define scope and boundaries to maintain productivity and return on investment. This is the 1st article in a 12-part series on CustomerThink.com called Spanning Silos for Customer Experience Excellence : 10 Silos Impact Customer Experience. Next Steps. If you’re seeking to stand out from the crowd, span silos.

Customer Experience 106

Customer Experience Return on Investment Chief Customer Officer Customers 106

ShepHyken

NOVEMBER 1, 2019

This week we feature an article by Linda Taylor who writes about the importance of customer journey mapping in every organization in order to improve the customer experience. If used efficiently, journey maps can help with cost-cutting and improve return on investment.

Customer Journey Mapping 88

Customer Journey Mapping Customer Journey Customer Experience Touchpoint 88

InMoment XI

OCTOBER 24, 2023

This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. In fact, in a three-year study, companies that implemented a well-designed customer success program saw a 91% return on investment and more productive CX teams. So, how does your CX team rise to the occasion?

Customer Success 139

Customer Success Return on Investment Customer Centricity B2C 139

InMoment XI

DECEMBER 13, 2024

They monitor metrics like cost per call (CPC) and revenue per interaction to determine the call center’s return on investment (Rter. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Call Center 195

Call Center Contact Center Social Media Metrics 195