Experience Investigators by 360Connext

FEBRUARY 18, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Innovation 259

Innovation Feedback Automotive Social Media 259

eglobalis

SEPTEMBER 28, 2024

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. This erodes trust between the brand and the customer.

Automotive 373

Automotive Loyalty Return on Investment Transportation 373

InMoment XI

APRIL 22, 2015

Automotive Industry Readers: For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great. View Article.

Automotive 150

Automotive Article Customer Experience Customers 150

InMoment XI

NOVEMBER 18, 2014

Last week Sonic Automotive, the fourth largest dealership group in the US launched EchoPark, a new automotive experience focused on selling pre-owned vehicles. In a world where pretty much every company is striving to differentiate on the customer experience, Sonic is a shining example of how to.

Automotive 186

Automotive Article Marketing Customer Experience 186

InMoment XI

APRIL 22, 2015

Automotive Industry Readers: For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great. View Article

Automotive 150

Automotive Article Customer Experience Customers 150

InMoment XI

DECEMBER 13, 2021

With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI).

Marketing 370

Marketing Automotive Hospitality Social Media 370

InMoment XI

OCTOBER 4, 2024

Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management? To grasp customer experience management, it’s essential to first understand customer experience itself.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

NOVEMBER 18, 2014

Last week Sonic Automotive, the fourth largest dealership group in the US launched EchoPark, a new automotive experience focused on selling pre-owned vehicles. In a world where pretty much every company is striving to differentiate on the customer experience, Sonic is a shining example of how to.

Automotive 150

Automotive Article Marketing Customer Experience 150

InMoment XI

NOVEMBER 16, 2021

For instance, in the earlier days of automotive CX research most companies only surveyed warranty-service customers. They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). The reason was simply a system issue.

Automotive 370

Automotive Hotels Events Social Media 370

InMoment XI

NOVEMBER 18, 2014

Last week Sonic Automotive, the fourth largest dealership group in the US launched EchoPark, a new automotive experience focused on selling pre-owned vehicles. In a world where pretty much every company is striving to differentiate on the customer experience, Sonic is a shining example of how to.

Automotive 150

Automotive Article Marketing Customer Experience 150

Feedbackly

NOVEMBER 1, 2021

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,

Automotive 98

Automotive Feedback Engagement Customer Experience 98

TechSee

JANUARY 11, 2021

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Automobile OEMs can use visual assistance to deliver improved experiences to their owners and dealers. Web-based or app-based?

Automotive 109

Automotive Brands Competitive Advantage Contact Center 109

CX University

SEPTEMBER 7, 2023

To view it please enter your password below: Password: The post Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY appeared first on CX University. This content is password protected.

Automotive 97

Automotive Customer Experience Customers 97

InMoment XI

OCTOBER 7, 2015

As North American manufacturers look at ways to incorporate it in their strategies, a company like BlaBlaCar is perhaps one to look at in the evolving automotive customer experience. Ride sharing is much more developed in Europe. Until next time. christravell.

Automotive 150

Automotive Customer Experience Customers 150

InMoment XI

FEBRUARY 10, 2015

Marti Eulberg, a Director at Sonic Automotive, is passionate about the car buying experience and it shows. Sonic, the 4th largest dealer group in the US, set out to re-define the vehicle buying experience. Marti spoke at our MaritzCX Automotive. View Article.

Automotive 150

Automotive Customer Experience Article Customers 150

InMoment XI

OCTOBER 7, 2015

As North American manufacturers look at ways to incorporate it in their strategies, a company like BlaBlaCar is perhaps one to look at in the evolving automotive customer experience. Ride sharing is much more developed in Europe. Until next time. christravell

Automotive 150

Automotive Customer Experience Customers 150

InMoment XI

FEBRUARY 10, 2015

Marti Eulberg, a Director at Sonic Automotive, is passionate about the car buying experience and it shows. Sonic, the 4th largest dealer group in the US, set out to re-define the vehicle buying experience. Marti spoke at our MaritzCX Automotive. View Article

Automotive 150

Automotive Customer Experience Article Customers 150

InMoment XI

OCTOBER 7, 2015

As North American manufacturers look at ways to incorporate it in their strategies, a company like BlaBlaCar is perhaps one to look at in the evolving automotive customer experience. Ride sharing is much more developed in Europe. Until next time. christravell

Automotive 150

Automotive Customer Experience Customers 150

InMoment XI

FEBRUARY 10, 2015

Marti Eulberg, a Director at Sonic Automotive, is passionate about the car buying experience and it shows. Sonic, the 4th largest dealer group in the US, set out to re-define the vehicle buying experience. Marti spoke at our MaritzCX Automotive. View Article

Automotive 150

Automotive Customer Experience Article Customers 150

InMoment XI

NOVEMBER 25, 2015

Despite heavy investment in R&D, many brands are producing similar products and finding that customer interaction may be the next frontier of business advantage. In the following presentation, I share data from a MaritzCX study of automotive manufacturers in which we discovered. View Article.

Automotive 150

Automotive Customer Experience ROI Presentation 150

BirdEye

MAY 4, 2022

As a business in the automotive industry, reviews are essential for your online reputation. Our recent study of online reviews in 2021 found that DealerRater was the next most significant review site in the automotive industry, making up most of the reviews collected on niche sites in the industry. How does DealerRater work?

Automotive 105

Automotive 2022 2002 2021 105

InMoment XI

MAY 18, 2023

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Want Access to the eNVy Award Study? Visit Shawn St.

2022 195

2022 Automotive 2023 Sports 195

SurveySparrow

SEPTEMBER 5, 2023

Have you ever wondered what makes some automotive brands stand out from the rest? Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

InMoment XI

JANUARY 27, 2015

The Automotive News World Congress is held just prior to the NAIAS (Detroit Autoshow) and if you have a chance, you really need to go. Great conference. Industry executives spoke very candidly about the state of their business and what they foresee for the industry in 2015 and beyond.

Automotive 150

Automotive 2015 Customer Experience Article 150

InMoment XI

NOVEMBER 25, 2015

Despite heavy investment in R&D, many brands are producing similar products and finding that customer interaction may be the next frontier of business advantage. In the following presentation, I share data from a MaritzCX study of automotive manufacturers in which we discovered. View Article

Automotive 150

Automotive Customer Experience ROI Presentation 150

InMoment XI

JANUARY 18, 2015

Despite heavy investment in R&D, many brands are producing similar products and finding that customer interaction may be the next frontier of business advantage. In the following presentation, I share data from a MaritzCX study of automotive manufacturers in which we discovered. View Article

Automotive 150

Automotive Customer Experience ROI Presentation 150

InMoment XI

OCTOBER 11, 2016

From time to time, clients ask why their internal customer experience (CX) tracking programs appear to yield different results than independent third-party syndicated studies.

Automotive 150

Automotive Article Sales Customer Service 150

InMoment XI

JANUARY 27, 2015

The Automotive News World Congress is held just prior to the NAIAS (Detroit Autoshow) and if you have a chance, you really need to go. Great conference. Industry executives spoke very candidly about the state of their business and what they foresee for the industry in 2015 and beyond.

Automotive 150

Automotive 2015 Customer Experience Article 150

InMoment XI

JANUARY 27, 2015

The Automotive News World Congress is held just prior to the NAIAS (Detroit Autoshow) and if you have a chance, you really need to go. Great conference. Industry executives spoke very candidly about the state of their business and what they foresee for the industry in 2015 and beyond.

Automotive 150

Automotive 2015 Customer Experience Article 150

InMoment XI

JULY 6, 2015

A friend of mine just had an amazing customer experience. She bought an Apple Watch and what happened after is something we can apply to the automotive industry. Let me know what you think. Until next time. christravell

Automotive 199

Automotive Customer Experience Customers 199

InMoment XI

OCTOBER 11, 2016

From time to time, clients ask why their internal customer experience (CX) tracking programs appear to yield different results than independent third-party syndicated studies.

Automotive 150

Automotive Article Sales Customer Service 150

Oracle

MAY 21, 2019

In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. The post Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO] appeared first on SmarterCX. To view the full Smarter Demos series, visit [link]. Copyright © 2019 Oracle.

Demo 84

Demo Automotive Innovation 2018 84

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Chief Customer Officer Insurance B2C 141

SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth.

Automotive 52

Automotive Customer Experience 2023 Entertainment 52

InMoment XI

JANUARY 16, 2024

Artificial intelligence will not replace agents in the near future but provide readily available resources and insights to empower them to effectively solve customer inquiries and deliver exceptional customer experience. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

InMoment XI

FEBRUARY 19, 2015

Sonic Automotive, which owns the EchoPark brand, spent a ton on research to better understand the customer experience. As Marti Eulberg says, the facility was not designed from an automotive perspective but was designed from a retail and CX perspective. The result was the first store in Thornton, CO. View Article.

Automotive 150

Automotive Retail Article Brands 150

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Automotive 52

Automotive Feedback 2023 Demo 52