John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance.

Automotive 40

Automotive Transportation Travel Banking 40

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. This comprehensive event offers valuable insights across industries, including healthcare, dental, automotive, finance, and more.

2024 59

2024 Social Media 2023 Events 59

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Social Media 78

Social Media Banking Feedback Automotive 78

Qualtrics

SEPTEMBER 4, 2020

When it comes to digital , what are the things that you could be doing now to make a real difference to your automotive business ? We gathered together thought leaders from across automotive space and beyond, to ask what the next steps in automotive digital transformation should be. Want to hear more? Today, nearly 4.5

Automotive 26

Automotive Consulting Webinar Innovation 26

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. We offer inimitable experiences with our signature product portfolio, shaped by innovations, design language and individualization. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers.”.

Automotive 52

Automotive 2025 Brands Innovation 52

Forrester's Customer Insights

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 49

Automotive 2021 Events Management 49

BirdEye

AUGUST 12, 2024

Service-based industries such as healthcare, automotive, real estate, and hospitality. Businesses aiming to enhance their online presence and expand their customer base. Companies prioritizing customer experience across multiple digital channels. Yext offers cumbersome, manual AI integrations.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Independent of market positioning, unique customer insight will become the primary competitive advantage.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. They guide you on how to leverage the gathered insights to improve your customer experience journey.

B2B 52

B2B Feedback NPS Demo 52

Currency Alliance

MAY 9, 2022

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . Today, companies adopting an API-first technical architecture are outpacing those constrained by legacy systems. . Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Forrester's Customer Insights

AUGUST 16, 2021

Of the many innovations we discuss, connected insurance may be the most polarizing. I speak often with clients about the role of technology in insurance. Connected insurance (CI) is nascent across most insurance lines.

Insurance 42

Insurance Connections Innovation Technology 42

Qualtrics

SEPTEMBER 15, 2020

Automated intelligence will enable you to deploy innovative offerings at a more rapid pace, while committing to more ongoing or faster iterations. I have a good example actually with automotive, which you don't normally think of for digital. How can brands better deal with the “tsunami of data”? So that really resonates with me.

Brands 26

Brands Healthcare Innovation Consulting 26

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Forrester's Customer Insights

NOVEMBER 12, 2024

Data Determines Adaptive Manufacturing Destiny Last week’s announcement by automotive parts supplier Schaeffler of plans to cut 4,700 European manufacturing was just the latest in a string of similar news pointing to a growing crisis within the European manufacturing sector.

Automotive 26

Automotive Sales Innovation Technology 26

Forrester's Customer Insights

FEBRUARY 15, 2016

Last year almost ¼ of attendees came from industries other than telecom and technology, including 4% from finance, 3% from government and others from automotive, pharmaceutical, retail, education, and entertainment. Read more Categories: Innovation. I expect even more diversity this year. Internet of Things. smart city.

2016 30

2016 Automotive 2013 2014 30

Forrester's Customer Insights

JUNE 5, 2019

Graphene will (eventually) affect all of us whether we know it or not. I’ll explain later, but first, let’s take a step back and level set. What is Graphene? Simply put, it is one single atomic layer of carbon, produced by various methods of separating layers of material from graphite. It only existed in the […].

Automotive 54

Automotive Innovation Technology Customers 54

Forrester's Customer Insights

AUGUST 16, 2021

Hard to believe we’re almost three quarters through 2022. Now seems as good a time as any to draw your attention to one of last year’s predictions on insurance. I really like our prediction that connected devices will drive a 50% increase in the usage based insurance market. Not because the odds of it […].

Insurance 29

Insurance 2022 Connections Marketing 29

Qualtrics

NOVEMBER 12, 2020

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. Hear the full interview.

Financial 26

Financial Insights Customers Automotive 26

Forrester's Customer Insights

AUGUST 9, 2022

billion in funding to support US domestic technology innovation, primarily aimed at the semiconductor industry. President Biden just signed CHIPS for America Act into law, as part of a larger $280B CHIPS and Science Act appropriation. This “CHIPS Act” allocates $54.2

Innovation 49

Innovation Technology Automotive Government 49

SurveySensum

NOVEMBER 22, 2024

It is an end-to-end customer feedback tool that enables you to launch, gather, and act effectively on customer feedback across different industries like B2B, SaaS, Telecom, NBFC, Automotive, etc. It is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention.

2025 52

2025 2024 Multi-Channel NPS 52