BirdEye

JULY 15, 2024

To make your business succeed in today’s competitive digital marketplace, you need a solid grasp of managing your online reputation, engaging with social media, and optimizing local search results. This comprehensive event offers valuable insights across industries, including healthcare, dental, automotive, finance, and more.

2024 59

2024 Social Media 2023 Events 59

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming.

Multi-Channel 59

Multi-Channel Management Social Media Healthcare 59

Lumoa

DECEMBER 19, 2023

Dev teams can make targeted interface changes and prioritize enhancements directly impacting customer experience. Unveil and predict market trends AI goes beyond customer data analysis. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Social Media 78

Social Media Feedback Banking Automotive 78

BirdEye

AUGUST 12, 2024

Customer Messaging : Utilize a unified messaging inbox to communicate with customers through text, email, web chat, and social media, ensuring all interactions are tracked and managed efficiently. Data integration : Connect business data with online directories, social media platforms, and review sites.

Social Media 59

Social Media Multi-Channel Automotive Demo 59

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. However, they don’t always give you the qualitative insights that explain why - or the emotions they’re feeling.

2008 73

2008 White Paper 2019 Automotive 73

Think Customers

JUNE 10, 2022

This article first appeared in the Customer Strategist. The automotive industry has been on a roller coaster ride of profit and loss in recent years. At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021.

Automotive 52

Automotive Leadership Seminar Customers 52

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. Programmatic media buying Want to read detailed explanation? Track strategies, products, and customer information throughout the industry. Want a quick answer? Advertising 2. Monitor brand reputation 8.

Marketing 64

Marketing Advertising Social Media E-support 64

CSM Magazine

SEPTEMBER 24, 2019

Poor performance and focus on social media damages trust and risks future revenues. Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

BirdEye

NOVEMBER 8, 2023

For companies seeking strategic insights and industry analysis, being listed or cited positively by Forrester can boost their reputation. Automotive review sites in your industry you can’t ignore If you run a car business, getting listed in the top car review sites is a must. Here are those: 9.

Travel 59

Travel Hotels Social Media Healthcare 59

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What’s more, nowadays more than 65% of companies compete solely on the basis of how well they manage customer experience itself. ViiBE Blog. Natalia Barszcz.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

SurveySparrow

FEBRUARY 18, 2024

Let’s take a look at why SurveySparrow is one of the best Customer Thermometer Alternative. Key Features Multi-Channel Distribution: Share surveys through not just one but multiple channels, including email, social media, website embeds, QR codes, and more, to reach a wider audience and gather feedback from diverse sources.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

JULY 12, 2024

Here’s a detailed comparison to help you choose the perfect tool for procuring valuable customer insights. The survey tool is popular in industries like B2B, NBFC, automotive, retail, SaaS, etc. The tool allows you to share your NPS survey across multiple channels including QR codes and social media.

NPS 52

NPS 2024 Multi-Channel Demo 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Best Features: Utilize feedback forms and buttons to gather customer insights directly on your website or app.

B2B 52

B2B Feedback NPS Demo 52

Currency Alliance

MAY 9, 2022

Our API provides a means for clients to implement their use case on any device, whether it is their website, payments terminal, mobile wallet, card-linking, POS terminals, middleware, webhooks, via live shopping, social media, third-party marketplaces, etc. Standardization.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52