AI in the Contact Center – Sorry, No Chasm, No Trough!
eGain Blogs
FEBRUARY 27, 2018
Sorry, no such thing for AI in the Contact Center this time around. eGain has many killer use-cases and real-world success stories for Contact Center AI from its blue-chip clients. Here are some eye-popping ROI examples from these clients: Telco. 23% improvement in FCR (First-Contact Resolution).
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