SmartKarrot

JANUARY 5, 2021

In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses. Additionally, he serves as the Chief Customer Officer at Higher Logic. As of now, she is the GVP NAA Customer Success & Renewals at Oracle. Jeanne Bliss.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

ChurnZero

SEPTEMBER 7, 2018

Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. Not only must these companies compete for the same talent, but they inflate their Customer Retention Costs. Tuesday, September 25, 2018. 2:00 – 3:00 PM ET.

Customer Success 45

Customer Success Management 2018 Webinar 45

Lumoa

MARCH 20, 2018

B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

BirdEye

DECEMBER 8, 2023

By regularly sharing content and promotions and interacting with your audience, you stay top-of-mind when customers need carpet cleaning services. This can increase brand recognition, customer retention, and business growth. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI.

Marketing 59

Marketing Social Media Advertising B2B 59

SurveySparrow

AUGUST 12, 2020

Let’s illustrate this further using an example – Imagine you are a B2B company who is specialized in creating and troubleshooting websites. Improve customer retention. A study by Bain and Company shows that a 5% increase in customer retention can increase profitability by 75%.

Social Media 52

Social Media ROI Sales Customers 52

SmartKarrot

MARCH 9, 2022

Any B2B SaaS company who seeks to solve a problem takes its content strategy seriously. In B2B SaaS company marketing, the primary forms like blog posts , user guides, web pages, videos, landing pages, and how-to’s are the ones that need to be product-led. The language and tonality must represent the brand values and business goals.

Fashion 10

Fashion Demo B2B Blog 10

CustomerSuccessBox

NOVEMBER 24, 2021

This demonstrates the value that you want to provide. This will improve customer satisfaction, thereby, boost customer retention. Build Community for your customers. Trust your marketing team when it comes to customer engagement. This is done to create customer value and, as a result, brand value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52