ChurnZero

MAY 18, 2021

Before everything else, let’s begin with understanding what customer journey mapping is all about. What is customer journey mapping? Do you know what made Google Maps so popular? A good customer journey map is like Google Maps for your customers. Consideration.

Customer Journey Mapping 84

Customer Journey Mapping Customer Journey Loyalty Programs Reference 84

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? They are extremely useful when it comes to: Customer Journey Mapping. Customer Service Blueprinting.

Customer Journey Mapping 375

Customer Journey Mapping Culture Customer Journey B2B 375

ShepHyken

JUNE 7, 2021

Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways. Customer quotes can be used to tell your customer’s story on a customer journey map or in a persona.

Article 139

Article 2021 Customer Service Loyalty Programs 139

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Here are four trends tied to the overall experience.

E Commerce 74

E Commerce Article 2024 Loyalty Programs 74

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. The situation when B2B CX was very distant from B2C CX has been rapidly changing. No doubt you want to make every customer experience as great as possible.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

SurveySparrow

MARCH 29, 2023

This is where mapping the ecommerce customer journey becomes important. Each of the stages they cross is referred to as a customer touchpoint and can be used to create a delightful experience for your prospective customers. The typical ecommerce customer journey can take days, and it can involve multiple channels.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

Totango

JUNE 4, 2021

Here are seven great customer engagement ideas you can easily put into practice. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. Rewards will differ from B2B to B2C customers.

Customer Engagement 62

Customer Engagement Engagement B2C Customer Journey Mapping 62