GetFeedback

JANUARY 19, 2020

Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? Here’s some general advice from the e-book How to Use Customer Loyalty Metrics: NPS, CES & CSAT : . Why not use the same technique to ask for web experience feedback with a reward of a research report or e-book?

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

Thematic

APRIL 3, 2025

Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. One real-world example is Atom Bank , which struggled to unify these insights across teams and touchpoints.

Marketing 62

Marketing 2030 E Commerce Social Media 62

CSM Magazine

NOVEMBER 26, 2024

The concept of customer relations covers every interaction between a brand and its customers, spanning from initial interest to post-sale support. By enhancing customer service, chatbots provide service around the clock, allowing businesses to be available when needed and ensuring customers feel supported even outside standard hours.

Interaction 52

Interaction Engagement E Commerce E-support 52

CSM Magazine

MARCH 20, 2025

Tasks that once required a trip to the bank can now be completed in seconds from a phone or computer. Payments, loans, investments, and customer support have all moved online, creating a demand for faster transactions, stronger security, and services tailored to individual needs.

E Commerce 52

E Commerce Customer Experience Banking Financial 52

InMoment XI

AUGUST 14, 2024

By leveraging natural language processing (NLP), AI can analyze customer reviews, social media posts, and support tickets to determine the overall sentiment—positive, negative, or neutral. For example, a bank might use AI to discover that customers frequently complain about the complexity of their online loan application process.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. Chatbots for Instant Support One of the most recognizable implementations of AI in customer experience is the use of chatbots.

Customer Experience 243

Customer Experience E Commerce E-support Social Media 243

InMoment XI

JANUARY 16, 2024

Here are some real-world examples of Contact Center AI in action: Banking and Financial Services Virtual Agents for Account Inquiries: Many banks employ virtual agents powered by AI to handle routine account inquiries, such as checking balances, transaction history, or updating account information.

Contact Center 195

Contact Center Virtual Agent E Commerce E-support 195

CSM Magazine

JANUARY 24, 2025

A clear layout ensures visitors can easily find games, promotions, or support without frustration. Casino platforms must support a variety of transaction methods to cater to different preferences and priorities, whether speed, security, or convenience matters most.

Customer Centricity 52

Customer Centricity E-support Loyalty Programs Multi-Channel 52

Customer Bliss

MARCH 18, 2020

Communication and gestures of support = kindness. The H-E-B grocery store chain considered the idea of extending special hours for the elderly but have been guided by healthcare officials that this could create even more risk as large groups congregate. Find creative solutions. People want to know that their lives matter. They matter.

Financial 215

Financial Healthcare E-support Hospitality 215

Thematic

OCTOBER 30, 2024

Customer service interactions : Your customer support team plays a vital role in collecting and analyzing customer calls, emails, and support chat feedback. For instance, a bank might tweak its mobile app features based on user requests. E-commerce VoC platforms are well suited for the online shopping environment.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

Inbenta

OCTOBER 30, 2024

Retail & e-commerce Retailers can use NLP to analyze customer data and transform it into actionable insights to make more informed decisions across their processes, from product design and inventory management to sales and marketing. Chatbots in e-commerce  use NLP to understand shoppers’ queries and answer them accurately.

E Commerce 52

E Commerce E-support Virtual Agent Healthcare 52

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. Solvvy is the leading conversational AI platform for support.

E Commerce 119

E Commerce E-support Banking ROI 119

CloudCherry

DECEMBER 1, 2018

Take this anonymous member review from just a couple months ago as a prime example: “Clearview Federal Credit Union helped me transition from small-town banking into the faster-paced lifestyle that was the city of Pittsburgh. Download our free e-book on building a modern member experience program and learn: 1. Conclusion.

NPS 225

NPS Net Promoter Score Banking Touchpoint 225

CSM Magazine

FEBRUARY 5, 2025

Crowdfunding Campaigns Platforms like Kickstarter, GoFundMe, and Indiegogo are great for raising funds directly from supporters. Many banks and financial institutions offer loans specifically tailored for small businesses. Leverage your network and invite local businesses or stakeholders to support the event.

Call Center 52

Call Center E Commerce E-support Social Media 52

Thematic

MARCH 20, 2025

Customer feedback used to be a puzzle—scattered across surveys, support tickets, and social media. The company was overwhelmed with customer feedback from multiple sources—support tickets, surveys, product reviews, and social media. Atom Bank applied this successfully. Take Atlassian , for example.

Customer Insights 62

Customer Insights Insights Social Media E-support 62

Interactions

DECEMBER 2, 2021

Online banking surged in 2020, with 76% of US adults logging in via their computer at least once a month to manage their finances. This pattern of self service banking is one that seems set to stay. Competition between banks and financial institutions is fierce. Personalization.

Banking 62

Banking 2022 Contact Center Financial 62

CSM Magazine

JANUARY 15, 2025

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. But for all the good that AI and chatbots offer in customer support, there are also challenges. This highlights the importance of technical support.

E Commerce 52

E Commerce E-support Multi-Channel 2024 52

Thematic

FEBRUARY 3, 2025

Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Then, businesses can proactively adjust their products or services to improve the customer experience.

E-support 62

E-support Social Media Net Promoter Score 2028 62

InMoment XI

OCTOBER 8, 2024

The goal of customer experience improvement is to create a positive customer experience where the customer always feels supported. A customer experience program helps your organization improve customer experience by facilitating cross-functional collaboration between various departments such as sales, marketing, support, etc.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

TechSee

JANUARY 8, 2019

With e-commerce and digital banking/, insurance becoming increasingly popular, resolving billing issues and contract payments is becoming a massive challenge for customer service centers. However, some inquiries are much tougher to handle: an unexpected charge, or first bill, for example.

Engagement 167

Engagement E Commerce Download E-support 167

Thematic

FEBRUARY 23, 2025

e.g., “Track sentiment trends across 10,000 support tickets over six months.”) Data Integration : The ability to analyze data from multiple sources, including text analytics for social media , customer support tickets, and emails. (e.g., “Analyze customer reviews to identify recurring product complaints.”)

Social Media 62

Social Media E-support Feedback Insights 62

SurveySensum

MARCH 5, 2025

Enhances Agent Performance : Provides feedback on agent interactions, enabling better training and support. Supports Compliance and Risk Management : Ensures adherence to regulations by monitoring interactions for compliance violations. For example , a bank noticed a surge in complaints about transaction failures.

Call Center 52

Call Center Contact Center E Commerce E-support 52

Customer Bliss

MARCH 18, 2020

Communication and gestures of support = kindness. The H-E-B grocery store chain considered the idea of extending special hours for the elderly but have been guided by healthcare officials that this could create even more risk as large groups congregate. Find creative solutions. People want to know that their lives matter. They matter.

Financial 130

Financial Healthcare E-support Hospitality 130

Help Scout

JUNE 17, 2021

He hands out water and donuts to folks waiting in line, gives away free tickets, and even supports crew members working behind the desks at busy hubs. E motions: how to help your customers feel good about buying from you. TD Bank TD Bank is delightful in the way it treats its customers as humans. received a $20 bill.

Customer Experience 122

Customer Experience Hotels Banking Airlines 122

Comm100

MARCH 9, 2022

Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support. Traditional phone support tends to result in lengthy wait times as members wait for an available agent.

Omnichannel 94

Omnichannel E-support Financial Social Media 94

CloudCherry

NOVEMBER 9, 2018

Take this anonymous member review from just a couple months ago as a prime example: “Clearview Federal Credit Union helped me transition from small-town banking into the faster-paced lifestyle that was the city of Pittsburgh. Download our free e-book on building a modern member experience program and learn: 1. Conclusion.

NPS 150

NPS Net Promoter Score Banking Touchpoint 150

CSM Magazine

FEBRUARY 17, 2025

24/7 support, fast payments, and games from top providers make the site an attractive choice for gambling enthusiasts. Key competitive advantages include a Curacao license, fast payment processing, 24/7 customer support, and a diverse gaming selection available across multiple devices. Who Is SpeedAU Casino For?

Information 52

Information Loyalty Programs E-support 2021 52

CSM Magazine

NOVEMBER 22, 2024

Secure Ways of Payment Entering a contractual relationship with trusted casinos, you will get an opportunity to find safe and well-known means of payment: credit cards, e-wallets, and even bank transfers. If the gambling site has no visible support channels or the response times are slow, this is a warning.

E-support 52

E-support Banking Financial Presentation 52

CloudCherry

AUGUST 9, 2018

and should cover all of the interactions customers have with you, from the first Google ad they clicked to the cancellation request email they sent to support. For example, in a bank, is teller friendliness more important than the speed of service? Download the free The Three Pillars e-book.

Customer Experience Management 150

Customer Experience Management Customer Journey Mapping Customer Experience Management 150

CSM Magazine

JANUARY 9, 2025

Deposit and withdrawal methods Many convenient solutions for financial transactions are available, including popular bank cards, e-wallets and digital assets. E-wallets and digital assets allow you to make transfers almost instantly, while transactions via cards or bank transfers can take one to three business days.

Entertainment 52

Entertainment E-support Banking Financial 52

Hello Customer

APRIL 9, 2020

This doesn’t just apply to e-commerce. It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. And most importantly, thank your customers for their enthusiasm and support by putting in all of these orders! We’re all in this together, right?

E Commerce 98

E Commerce Customer Experience E-support Feedback 98

Interactions

SEPTEMBER 13, 2024

Patrick Smith – Head of Consumer and Business Banking at Santander Bank Patrick Smith is a proven leader in digital and customer service strategy. Tim Linton – Senior Vice President at TJX Companies At TJX, Tim Linton oversees a massive distribution network that supports retail giants like HomeGoods and Homesense.

Customer Experience 62

Customer Experience E Commerce Banking Chief Customer Officer 62

Interactions

SEPTEMBER 13, 2024

Patrick Smith – Head of Consumer and Business Banking at Santander Bank Patrick Smith is a proven leader in digital and customer service strategy. Tim Linton – Senior Vice President at TJX Companies At TJX, Tim Linton oversees a massive distribution network that supports retail giants like HomeGoods and Homesense.

Customer Experience 62

Customer Experience E Commerce Banking Chief Customer Officer 62

Thematic

JANUARY 21, 2025

Banks scan transaction records to detect unusual language patterns that signal phishing attempts. IT teams use it to prioritize recurring issues found in support tickets. E-commerce brands analyze reviews and shopping histories to recommend products customers are more likely to love.

Insights 62

Insights Social Media E Commerce 2030 62

BirdEye

NOVEMBER 18, 2024

DALL-E Excels at: Custom image creation Key feature: Text-to-image generation Perfect for: Unique visual content 6. Customer queries range from simple product questions to complex support issues, while marketing teams struggle to maintain quality engagement across all channels. 3 best AI tools for social media to create graphics: 4.

Social Media 59

Social Media Multi-Channel Culture E-support 59

Comm100

MARCH 6, 2022

Beginning with the introduction of live chat, members immediately responded to the convenience of digital support channels: “We’ve received nothing but positive responses. LMCU, Jasmina Duric, Manager of E-Services and Support Department. Future members demand digital support.

E-support 81

E-support Banking Engagement 2018 81

transcosmos Information Systems

DECEMBER 27, 2016

In 2017, business bots will advance their way into research and development and sales or marketing, particularly in the e-commerce platform. For example, your AI-enabled e-commerce apps will be able to analyze market data such as customer preferences so you’ll be able to offer better choices for customers shopping online.

2017 0

2017 E Commerce E-support Healthcare 0