BirdEye

NOVEMBER 11, 2024

These UK businesses proved that with a little creativity, local companies can make a huge impact without breaking the bank. Let’s explore these innovative success stories that are redefining local marketing. Across the UK, local businesses are creating standout campaigns through creativity and community connection.

Multi-Channel 52

Multi-Channel Social Media Marketing Innovation 52

CSM Magazine

OCTOBER 27, 2023

We use online banking more than ever before while mobile apps are becoming popular too. Customer service isn’t just about person-to-person interaction anymore, it now includes an online experience as well.

Customer Service 59

Customer Service Financial Banking Customers 59

CSM Magazine

JUNE 17, 2020

Digital conversations are not just about chat but bringing the full experience of a retail store, automotive showroom, or bank branch online, allowing customers to truly experience products, get “in-person” consultative advice from experts, and make informed and timely purchase or service decisions. About Vee24.

Automotive 52

Automotive Engagement Multi-Channel Banking 52

SaleMove

MAY 26, 2020

Having analyzed hundreds if not thousands of online applications and web flows—from small community banks and credit unions to Fortune 500 banks—I’d like to offer my insights into what is still lacking and what can be improved. When my friend joined a challenger bank a few years ago I didn’t really know much about them.

Social Media 52

Social Media Banking 2002 2025 52

Magellan Solutions

JANUARY 24, 2024

From handling calls to offering FAQ-based responses, it’s an all-in-one package that adds value without breaking the bank. It remains at the forefront of innovative customer service. The program offers a smooth online experience for information requests and queries, encouraging participation outside conventional contact channels.

Customer Service 52

Customer Service Customer Satisfaction Connections Interaction 52

Thunderhead

JULY 2, 2018

Part of a local movement to foster innovation and economic success, these societies were considered radical – far removed from the received wisdom that profit should be the key force driving financial institutions. And of course, these new online experiences must align with those provided so brilliantly ‘in branch’.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

C3Centricity

SEPTEMBER 14, 2020

Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture). Conclusion.

Retail 77

Retail E Commerce Apparel Transportation 77