Chattermill
JUNE 27, 2017
We analysed customer experience in banking and here's what we found: Part 1 - Established Banks. customer experience. Here are the most important factors impacting customer experience in finance and how established banks can gain competitive advantage. Banking Insights: Part 1.
Experience Investigators by 360Connext
MAY 20, 2015
Keep banking on metrics like the lukewarm customer satisfaction rating your customers provide when they are literally walking out the door. These customers will feel anger whenever they see your brand represented and show that anger to the world. They will seek out your competitors just to spite you. Don’t believe me? That’s fine.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
AUGUST 15, 2022
Middle-market banks have historically employed a fragmented digital strategy to improve back-office efficiency, focusing on sales enablement and client servicing. This was coupled with a variety of offerings that still relied on in-person interaction to achieve optimal experiences for customers. Featured Content.
Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas.
Beyond Philosophy
JULY 13, 2016
What do a Bank, an Airline, and an Online Retailer Have in Common? Consorsbank, Lufthansa, and Zalando—three very different companies—have both undertaken a Customer Experience improvement program. Consorsbank is a bank; Lufthansa is an airline; Zalando is an online clothing retailer.
Eptica
JULY 8, 2020
Only one bank answered a question on email, yet eight were able to answer the same question when asked on Twitter, demonstrating a lack of knowledge sharing across each business. Six banks answered on Facebook within 25 minutes, yet another took 18 hours 31 minutes. All to the same question. Now more than ever consistency is vital.
Hello Customer
DECEMBER 1, 2020
Spot quick wins to improve the online experience. When you’re on a tight schedule to fix issues, find out what hurts the online experience the most. For a long time, you could only pay through bank transfer or credit card. Are they happy with their online experience ? Time is money. The result?
Expert insights. Personalized for you.
76 
Let's personalize your content