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InMoment XI
OCTOBER 4, 2023
Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept.
GetFeedback
FEBRUARY 15, 2019
In her free time, you’ll find her writing for her blog. The post Building a Successful Customer Experience Strategy appeared first on GetFeedback Blog. Emily advises startups and small businesses on their employees, getting the best talent, managing conflict and so on.
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Customer Bliss
JANUARY 17, 2020
For three actions to take to honor customers’ lives, read this blog post. For more information on hiring people who care, read this blog post. ” For more on effectively capturing the power of customer experience ROI, read this blog post. . Are you a part of the story of your customers' lives? CX Click To Tweet.
InMoment XI
OCTOBER 7, 2021
In this blog I will address a question that I’ve come across many times during my 20 years as a research consultant: “What is the best way to set goals for my CX program?”. I titled this blog “The Science and Art of CX Goal Setting” because I think you do the “science” parts first and the “art” part second. Some measures (e.g.,
CX Accelerator
MAY 25, 2022
In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines back in 2005.
CX Accelerator
JUNE 8, 2020
The response was so good that it begged to be a blog post. Back To CX Accelerator Blog During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” Interview customers.
InMoment XI
MAY 18, 2022
In subsequent blogs, I will talk about some of the questions we ask during interviews, challenges you may face in your conversations (and how to overcome them), interview do’s and don’ts, how to build your “interview team,” and what sorts of insights you should specifically try to gain from interviews.
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