GetFeedback

MAY 9, 2019

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . If you’re like most, you probably had a much easier time recalling a poor experience than a good one. That’s because a bad customer experience interrupts our day.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. Not all reputation management tools deliver the same results. Bottom line up front Your brand's online reputation is a business asset.

Brands 52

Brands Management Multi-Channel Social Media 52

Retently

MARCH 11, 2025

Bridging the gap between what customers expect and what businesses deliver is the Customer Experience Manager. In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product. So, what does a CX Manager actually do on a daily basis?

Management 115

Management Customer Experience Roadmap NPS 115

BirdEye

DECEMBER 26, 2023

But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. Table of contents What is brand salience? Table of contents What is brand salience?

Brands 105

Brands Social Media Competitive Advantage Measurement 105

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience?

Brands 110

Brands Customer Experience E Commerce E-support 110

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

CloudCherry

JANUARY 16, 2020

Says our expert: “It absolutely has a brand impact.” So, what brands have wowed Stacy? But- good products aside- for her, it’s more about the experience. Follow Stacy’s blog at DoingCXRight.com. Includes maximizing employee engagement to fuel customer loyalty and referrals beyond price factors. The first is Apple.

B2C 195

B2C B2B NPS Demo 195

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. But what happens when those words travel at the speed of the internet?

Retail 111

Retail Brands E Commerce Demo 111

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build brand awareness The goal is not to convert diners at every Google search. Write blog posts about local food trends and seasonal specialties.

Social Media 97

Social Media Books Demo Events 97

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Instead of creating designs for each review, you can ensure these auto-generated posts are on-brand with eye-catching pre-built templates. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands Multi-Channel Demo 110

GetFeedback

AUGUST 14, 2019

In customer experience (CX) terms, we often dismiss Customer Satisfaction Score (CSAT) measurement as too simple. Customer Satisfaction Score (CSAT) is a straightforward measurement to use, most widely used in measuring a specific interaction or experience. What expectations do your customers have? .

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. Well show you why a strong online presence matters, how to build brand awareness, and simple steps to climb higher in search results. The payoff?

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? Do you want to create an engaging and memorable customer experience? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential.

Brands 98

Brands Social Media Communication Consumers 98

InMoment XI

JULY 24, 2024

Customer experience management (CX) can be time-consuming and resource-intensive. That’s where customer experience services (CX services) come in. What Are Customer Experience Services? Customer service and customer experience may appear similar, but they differ significantly in focus.

Technology 195

Technology Customer Experience Workshop ROI 195

BirdEye

APRIL 15, 2025

In this blog, youll learn how to build an attraction marketing strategy that turns browsers into qualified leads without chasing them. Customers dont want to be sold tothey want to be shown why youre worth their time The smartest brands arent louder. Beyond clever content and brand awareness, theres a deeper psychology at play.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

FEBRUARY 5, 2025

In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth. These are proven strategies, not just ideas, to help you attract customers, increase loyalty, and increase diners to your restaurants. For example, posting about a weekend brunch special can increase foot traffic.

Social Media 104

Social Media Marketing Metrics Events 104

GetFeedback

JANUARY 12, 2020

In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. Briefly, the argument is that leading CX brands outperform laggards by a lot. Customer service takes too long to answer the phone. And for good reason.

Customer Journey Mapping 221

Customer Journey Mapping Customer Journey Touchpoint Airlines 221

SurveySensum

JULY 11, 2023

Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

BirdEye

APRIL 10, 2025

Leave that to Birdeye Social Why its important to grow your follower base on TikTok Whether youre an individual creator or a brand building your online presence, growing your TikTok followers does more than boost vanity metrics. Features like Creator Fund access, live videos, or brand partnerships often require a minimum follower count.

Social Media 52

Social Media 2025 Brands Engagement 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Brand experience is a very close concept to customer experience, except the latter, refers to how customers reflect on your company.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

BirdEye

APRIL 13, 2025

Whether you’re a content creator, a brand, or a small business owner, Pinterest has evolved into one of the most powerful platforms for turning visual inspiration into real-world consumer action. But how exactly do you turn passive scrollers into paying customers? Collaborate with brands 6. Smart brands are embracing this.

2025 52

2025 E Commerce Social Media Retail 52

BirdEye

OCTOBER 26, 2023

A good review creates a sense of urgency, driving customers to purchase so they don’t feel they might miss the opportunity. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Watch the Free Demo Now.

Brands 116

Brands Multi-Channel Consulting Demo 116

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. million global participants.

Insights 195

Insights Social Media Net Promoter Score Events 195

BirdEye

MARCH 27, 2025

One click by the wrong person, and youre locked out of your own profile, unable to update your business information or respond to crucial customer reviews. On the other hand, adding users strategically ensures smooth operations, secure profile management, and efficient customer engagement. profile impressions 16.2K

Management 52

Management 2025 Demo Brands 52

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. This blog post is your guide for Australian businesses to streamline their online reputation management. A positive online reputation means a stronger brand perception in the industry.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

BirdEye

MARCH 27, 2025

Moreover, a poorly optimized location limits your businesss reach, making capturing local customers and conversions harder. In this blog, youll learn how to fully optimize your Google My Business location, avoid costly mistakes, and outperform competitors on Google Maps and Google Search. But the good news? Results: 7.8

2025 52

2025 Engagement 2024 Management 52

BirdEye

JULY 1, 2024

In this blog, we’ll explore how Instagram Business Accounts work and how to maximize them. Take the time you need to make it appealing and informative to your potential customers. Using advanced social media tools , brands can streamline content creation and boost engagement.

Social Media 59

Social Media Brands Advertising Engagement 59

BirdEye

MARCH 27, 2025

Its a powerful tool for driving credibility, improving search rankings, and connecting with potential customers even if youre 100% online. In this blog, well show you how to leverage Google Business Profile for your online business and unlock new growth opportunities beyond your website. home service providers) or virtually.

2025 52

2025 Consulting Insights Demo 52

BirdEye

MARCH 27, 2025

Knowing how to transfer Facebook page ownership is essentialwhether you’re stepping away, bringing in a new partner, or shifting management to another team. In this blog post, well walk you through the process of safely and smoothly transferring ownership of a Facebook business page so that your page stays secure and in good hands.

Social Media 52

Social Media Demo Multi-Channel Management 52

BirdEye

APRIL 11, 2025

It calls for local expertise, a consistent local SEO strategy, and a partner who understands your region, industry, and customers. In this blog post, well walk you through how to choose the right local SEO agency that can help your multi-location business thrive in the UK market.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. How can interior designing businesses implement this email strategy?

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

MARCH 27, 2025

To make the process easier, in this blog post, weve compiled a list of TikTok username ideas to ensure youre unforgettable on the app. Examples: @HomeCarePro, @CleanHouseCrew, @FixItFastHome Pair your brand with action words like repair or build. Share customer photos and user-generated content seamlessly.

Automotive 52

Automotive Healthcare Social Media Financial 52

BirdEye

MARCH 28, 2025

In this blog, youll discover market mapping, how it supports growth in 2025, and how to leverage AI tools like Birdeye for competition mapping , sales mapping , and local market dominance. This data can help you tweak strategies and strengthen brand value in the market. But in 2025, the game has changed.

Marketing 52

Marketing 2025 Sales Demo 52

Totango

FEBRUARY 11, 2022

What is B2B Customer Experience? B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. B2B customer experience differs from B2C customer experience in several important ways.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

BirdEye

OCTOBER 14, 2024

The ideal enterprise local listing management tool should enable you to create accurate listings, manage them centrally, and market them consistently. This blog post explores leveraging listings to attract customers, improve conversion rates, and grow your business smartly across all your locations.

Management 52

Management Multi-Channel Demo Brands 52

BirdEye

NOVEMBER 28, 2023

You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management?

Management 109

Management Social Media 2007 Reference 109

BirdEye

APRIL 26, 2023

And they shared a link with you from a shop or brand they want you to try. Referral links are one of the most powerful ways to boost brand awareness and attract new customers. Referral links are one of the most powerful ways to boost brand awareness and attract new customers. And they then reward them for it.

Social Media 98

Social Media ROI Advertising Return on Investment 98