InMoment XI

FEBRUARY 3, 2022

This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. How are you connecting with them?

Employee Experience 397

Employee Experience Brands Social Media Customer Experience 397

eglobalis

MARCH 4, 2025

Other Innovators (Google, Microsoft, AWS): Google Dialogflow, Microsoft Dynamics 365 AI, and AWS Connect AI are also transforming AI agent interactions with natural language processing, AI-powered contact centers, and real-time sentiment analysis to drive smarter self-service and enhanced agent productivity.

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Check your internet connection to avoid connection problems when you go live.

Social Media 322

Social Media Customer Retention Customers Article 322

GetFeedback

FEBRUARY 15, 2019

Connect on an emotional level with your customers. Research shows that the best customer experiences stem from an employee developing an emotional connection with a customer. In her free time, you’ll find her writing for her blog. The post Building a Successful Customer Experience Strategy appeared first on GetFeedback Blog.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Marketing 2025 Rewards Programs 52

Optimove

JANUARY 15, 2025

Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses stay connected with their customers in the most relevant and impactful ways. Its a perfect reminder that meaningful connections start with understanding your audience.

Connections 52

Connections Insights Download 2025 52

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. Humans are wired to justify their emotional decisions with logic, making emotional connections a powerful tool for marketers.

ROI 52

ROI Customer Retention Connections Measurement 52

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. The customer’s experience most likely started well before they got to the hotel – whether it be delayed flights, missed connections, or whatever – and it’s not necessarily the employee who did something wrong. Put yourself in their shoes.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Customers Information 110

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Customer Bliss

JANUARY 17, 2020

For three actions to take to honor customers’ lives, read this blog post. For more information on hiring people who care, read this blog post. It’s about leaders fearlessly connecting the dots for the organization and asking themselves, “Did we earn the right to grow? CX Click To Tweet.

Chief Customer Officer 327

Chief Customer Officer Banking ROI Blog 327

Optimove

FEBRUARY 19, 2025

At Optimove Connect , 19-20 March in London, five industry leaders will reveal how theyve mastered CRM marketing with proven strategies to boost personalization, maximize engagement, and drive revenue. The post Optimove Connect 2025: Case Studies From 5 Experts that Will Elevate Your CRM Marketing appeared first on Optimove.

2025 52

2025 Connections Marketing Banking 52

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Feedback 369

Feedback Culture Customers Customer Experience 369

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

CX Accelerator

OCTOBER 7, 2019

By connecting the dots and showing how CX initiatives result in business positive outcomes, your initiatives will gain credibility and buy-in. The employee experience and customer experience are inter-connected, and to care for customers, a company must also care for their employees. Back To CX Accelerator Blog

Customer Experience 261

Customer Experience Contact Center Return on Investment Employee Experience 261

GetFeedback

DECEMBER 21, 2018

31% of respondents rated being able to contact the company through any channel as the top driver of feeling emotionally connected to a brand. ( So the more work you put into understanding and connecting to your customers, the greater your shared success will be. ( New Voice Media ). New Voice Media ). New Voice Media ). Genesys ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

GetFeedback

JANUARY 28, 2019

Without being able to connect the score to a person, you can’t gain a deeper understanding of who your promoters and detractors are. When you connect your NPS survey results with your CRM data, you get a treasure trove of additional insight into who your promoters and detractors are. Combine NPS survey results with your CRM.

NPS 246

NPS Net Promoter Score Insights Connections 246

Customer Bliss

AUGUST 30, 2021

Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you. High tech without a human connection may make interactions more efficient, but it’s important to know when to blend humanity and caring into customer experiences.

Books 310

Books Hotels Travel Connections 310

ShepHyken

JANUARY 7, 2025

Top Five Shepard Letter Blogs My weekly blog is available on the website and is also emailed to subscribers. Each week, I release a video based on one of my blogs. Connect with Shep on LinkedIn. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here are the five best from each category.

2024 80

2024 Article 2025 Workshop 80

GetFeedback

SEPTEMBER 18, 2019

Reading this told me that effort is not the only important element of great customer experience; a strong emotional connection to the brand is also key. . Emotional connections will help the bottom line. This is where the emotional connection and human touch really goes a long way. .

Loyalty 257

Loyalty Touchpoint Books Article 257

Joe Rawlinson

JANUARY 24, 2025

To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Content such as blogs, emails, document templates, social media updates, and more can fall under this category.

Communication 78

Communication Management Social Media Customer Satisfaction 78

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Customer Experience 221

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 221

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Include a blog section for sharing restaurant news, events, and culinary content. Write blog posts about local food trends and seasonal specialties.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. In this blog we break down the key components which remain the driving force behind their banking revolution!

Customer Centricity 195

Customer Centricity Net Promoter Score Banking 2010 195

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! The post Optimove Connect Day 1: A Powerful Kickoff from Positionless Marketing to AI-Powered Optimization appeared first on Optimove.

Connections 52

Connections Marketing 2025 Banking 52

CX Accelerator

NOVEMBER 11, 2022

One of the most important things a good journey map can do is connect the employees of an organization to the customer. It helps everyone, even those who are not in a direct customer-facing role, to know their impact on the overall customer journey and connects critical dots. Back To CX Accelerator Blog

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

BlueOcean

APRIL 1, 2025

It’s about creating a seamless experience where technology handles what it does best, allowing human agents to focus on complex problems and emotional connections. The most successful implementations will be those that use AI to enhance human capabilities, not replace them.

Customers 156

Customers Effort Score Airlines Customer Journey 156

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth.

Social Media 104

Social Media Marketing Metrics Events 104

2020 Research

JANUARY 24, 2025

This shift provides businesses with the chance to connect on a deeper level with consumers by embracing clarity in messaging, simplicity in processes, and empathy for their audience. This shift offers an opportunity to connect with consumers on a deeper, more meaningful level. They seek refuge in the simple and reliable.

Consumers 59

Consumers 2027 Connections 2023 59

GetFeedback

JULY 19, 2019

If you’ve ever written something—a book, a presentation, even a blog post—think of VoC data the way you would think of the writing process. Connect with him: convinceandconvert.com | @convince . The post How to Prove the ROI of Your Voice of the Customer (VoC) Program appeared first on GetFeedback Blog.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. Back To CX Accelerator Blog. And the exciting part? We are just getting started.

Brands 36

Brands 2023 Leadership Events 36

GetFeedback

DECEMBER 26, 2018

If you’re looking to connect the dots in one or more of these areas, then CSAT is a great metric for you. The post How to Measure Customer Satisfaction With CSAT appeared first on GetFeedback Blog. Business owners can look at each department’s CSAT score to get a sense of their success. Limitations of CSAT.

Customer Satisfaction 286

Customer Satisfaction Measurement Net Promoter Score Feedback 286

Experience Investigators by 360Connext

OCTOBER 17, 2018

Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. Leaders must engage employees to deliver a great experience. It means internalizing what promises were made to customers and then living up to those promises.

Leadership 283

Leadership Culture Customer Centricity 2019 283

Blueshift

DECEMBER 10, 2024

Brands need to evolve beyond generic interactions to deliver meaningful experiences that truly connect with their audience, fostering engagement, increasing conversions, and building long-term loyalty. Standing out in crowded e-commerce markets requires more than just good products and competitive pricing.

E Commerce 52

E Commerce Loyalty Blog Customer Expectations 52