GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers.

Social Media 322

Social Media Customer Retention Customers Article 322

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. In our world, maybe the guest mentions at check-in that they’re in town for a family member’s graduation – if the agent who checks out asks them about the graduation ceremony, that creates engagement for both the agent and the guest. Are they listening?

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

GetFeedback

FEBRUARY 15, 2019

Connect on an emotional level with your customers. Research shows that the best customer experiences stem from an employee developing an emotional connection with a customer. Customer experience strategies will result in nothing without engaged and invested employees. In her free time, you’ll find her writing for her blog.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

InMoment XI

FEBRUARY 3, 2022

This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. How are you connecting with them?

Employee Experience 397

Employee Experience Brands Social Media Customer Experience 397

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Marketing 2025 Rewards Programs 52

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. Humans are wired to justify their emotional decisions with logic, making emotional connections a powerful tool for marketers.

ROI 52

ROI Customer Retention Connections Measurement 52

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Insights Download 2025 52

InMoment XI

JANUARY 9, 2024

When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. This makes it critical to invest in technology that will better engage consumers and make every part of the customer journey pain-free.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. My 3 buzzwords: Engagement. Engagement. To become a truly customer-centric organization, engagement is not only critical, but it’s costly if it’s not there.

Leadership 283

Leadership Culture Customer Centricity 2019 283

BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. That’s why effective patient engagement tools are crucial.

Healthcare 52

Healthcare Engagement Social Media Financial 52

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences. This first one is from HubSpot.

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

GetFeedback

JUNE 12, 2018

And with greater insight, businesses can connect with customers throughout the entire buyer journey—from first touch onward. By collecting feedback earlier in the engagement cycle, marketers can now enrich the data in Pardot with prospect feedback. Shift nurture and email paths based on feedback for smarter engagement.

Feedback 225

Feedback Net Promoter Score Marketing Social Media 225

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.

Customer Experience 397

Customer Experience Loyalty Advertising Leadership 397

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth.

Social Media 104

Social Media Marketing Metrics Events 104

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Customers Information 110

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build an engaging website An engaging restaurant website combines visual appeal with practical functionality. Table of contents What is restaurant SEO?

Social Media 97

Social Media Books Demo Events 97

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

CX Accelerator

OCTOBER 7, 2019

By connecting the dots and showing how CX initiatives result in business positive outcomes, your initiatives will gain credibility and buy-in. The employee experience and customer experience are inter-connected, and to care for customers, a company must also care for their employees. Back To CX Accelerator Blog

Customer Experience 261

Customer Experience Contact Center Return on Investment Employee Experience 261

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post].

2016 267

2016 Innovation Marketing Insights 267

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .”

Connections 101

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 101

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Engage with Your Audience: Build strong relationships with your audience through active engagement. What are the Key Components of Brand Reputation Management?

Brands 284

Brands Management Multi-Channel Social Media 284

GetFeedback

AUGUST 14, 2019

Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. Connect with her: www.cx-journey.com Connect with her: www.cx-journey.com If you’ve not asked this of them before, you’ll be shocked by the answers.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Feedback 369

Feedback Culture Customers Customer Experience 369

GetFeedback

SEPTEMBER 18, 2019

Reading this told me that effort is not the only important element of great customer experience; a strong emotional connection to the brand is also key. . For every type of engagement, CX professionals need to consider whether an easy interaction makes customers feel valued. Emotional connections will help the bottom line.

Loyalty 257

Loyalty Touchpoint Books Article 257

GetFeedback

NOVEMBER 20, 2019

So what better place to engage your customers? Social media is made for engagement, for sharing, for talking and commenting. Post a link to a survey on social sites and blogs. Using a Facebook post auto-reply bot leverages your customers that are already engaged with your brand. That, or they feel quite the opposite.

Social Media 284

Social Media Feedback Customers Customer Centricity 284

BlueOcean

APRIL 1, 2025

You’re no longer creating an engaging toolyou’re creating a total dissatisfier. It’s about creating a seamless experience where technology handles what it does best, allowing human agents to focus on complex problems and emotional connections. You need to make sure you have your security protocols very well in order.

Customers 156

Customers Effort Score Airlines Customer Journey 156

GetFeedback

JANUARY 21, 2019

Surveys that focus on helping you plan your content marketing strategy should be brief and include very specific questions aimed at helping you make decisions about what type of content to create and where to create it (YouTube vs. your own blog, for example). Blog posts. Blog posts should require 5-10 minutes of reading time at most.

Marketing 210

Marketing Healthcare Webinar Blog 210

Optimove

FEBRUARY 19, 2025

At Optimove Connect , 19-20 March in London, five industry leaders will reveal how theyve mastered CRM marketing with proven strategies to boost personalization, maximize engagement, and drive revenue. Plus, engagement isnt just about personalizationits about timing. Read more Register now if you havent already.

2025 52

2025 Connections Marketing Banking 52

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. My 3 buzzwords: Engagement. Engagement. To become a truly customer-centric organization, engagement is not only critical, but it’s costly if it’s not there.

Leadership 227

Leadership Culture Customer Centricity 2019 227

BirdEye

FEBRUARY 21, 2025

SMS for real estate marketing has emerged as a pathbreaker, providing unparalleled engagement opportunities with high open rates exceeding 98% and response times as fast as 90 seconds. SMS marketing for real estate has emerged as one of the most powerful tools for engaging leads, following up with prospects, and streamlining communication.

Marketing 96

Marketing Communication Demo Engagement 96

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. In this blog, youll learn how to piece together each tactic for real, measurable growth. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

GetFeedback

FEBRUARY 18, 2019

By engaging your customers in conversations that will help boost their satisfaction and loyalty, it will ultimately lead to more referrals, renewals, and revenue. To effectively engage customers, you’ll need to go beyond just sending out an NPS survey. Connecting with Detractors can also help prevent negative word-of-mouth.

NPS 199

NPS Net Promoter Score Reference Feedback 199

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. Chief Engagement Advisor: Jeremy Watkin. Back To CX Accelerator Blog.

Brands 36

Brands 2023 Leadership Events 36

Joe Rawlinson

JANUARY 24, 2025

To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. Content such as blogs, emails, document templates, social media updates, and more can fall under this category.

Communication 78

Communication Management Social Media Customer Satisfaction 78

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251