Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

2016 267

2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

APRIL 21, 2015

Timberland , the iconic brand of hiking boots, went through an impressive transformation recently because they started to really listen to customers. Whatever it is, the new marketing campaign, the new store display, the new product upgrade. But customers just want something that works for them. In the B2B world, get ready.

B2B 285

B2B B2C Social Media Innovation 285

Experience Investigators by 360Connext

NOVEMBER 26, 2014

I recently sent a letter to the CXI® Club listing some things I’m thankful for this year, but I wanted to be sure this part was not exclusive to people on our mailing list: I’m very thankful for you, reading this [letter] and our blogs each week. Here’s a test: Casually browse through any Trader Joe’s market some time.

Banking 286

Banking 2012 Loyalty Culture 286

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. For example, a fashion retailer can leverage social media activity to identify its most valuable customers.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

eglobalis

MARCH 4, 2025

When handling VIP customers or high-value transactions requiring personalized service. Top AI Agent Solution Providers and Why They Lead Industry-leading companies are elevating customer engagement with AI-powered agent solutions that blend automation, advanced conversational AI, and data-driven insights.

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

ProProfs Chat

JANUARY 30, 2020

And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 262

Innovation Consumers Social Media 2016 262

Beyond Philosophy

MAY 11, 2023

In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences.

Customer Engagement 157

Customer Engagement Engagement Social Media Definition 157

Experience Investigators by 360Connext

FEBRUARY 26, 2015

What happens to the customer then? Is next year going to be “The Year of the Ex-Customer?” ” Don’t let marketers or excited leaders label anything as the “short-term indicator” of the customer. This also indicates the year will end. Where do they go?

Customer Centricity 250

Customer Centricity Customer Journey Mapping Social Media Consulting 250

Experience Investigators by 360Connext

APRIL 15, 2015

This post was written for, and a version originally appeared on the philGERBYSHAK blog. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Social Media 277

Social Media Consulting Banking Blog 277

Experience Investigators by 360Connext

MARCH 9, 2015

I’ve seen plenty of Marketing, HR and Technology leaders who have made astounding improvements in the experiences they create for customers. Customer focused organizations smoke the competition. If you are trying to become a customer-centric leader at a bank, that can be very different than an independent bookstore.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

2025 59

2025 Marketing Download Demo 59

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

Experience Investigators by 360Connext

NOVEMBER 17, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Social Media 282

Social Media Consulting Customer Engagement Customers 282

Experience Investigators by 360Connext

MARCH 5, 2015

If you don’t live up to them, you will disappoint a customer. If you’d like a guide, here are the steps to disappointing any customer. Set totally unrealistic expectations in your marketing and sales materials. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Service 274

Customer Service Sports Social Media Communication 274

Experience Investigators by 360Connext

MARCH 4, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 282

Customer Service Airlines 2014 Social Media 282

Experience Investigators by 360Connext

FEBRUARY 18, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Innovation 259

Innovation Feedback Automotive Social Media 259

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) are familiar with customer experience terms and ideas, most people still are not. So I explain our work of helping companies and organizations understand the true experience of their customers, leading to improved experiences.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

OCTOBER 13, 2014

If you are promising to overcome an obstacle, then make sure everything helps your customer do that. What is the customer getting out of this? Ask yourself this question when you are wearing your marketing hat. Examine what experience your customers are walking through today and map that to the ideal. What is missing?

Customer Experience 301

Customer Experience Social Media Consulting Loyalty 301

Experience Investigators by 360Connext

OCTOBER 2, 2014

This post is part of the Customer Experience Professionals Association’s 2013 Blog Carnival “Celebrating Customer Experience.” ” It is part of a broader celebration of Customer Experience Day. . Blog Customer Experience Featured business growth CX Day CXPA linkedin'

Customer Experience 297

Customer Experience 2012 2013 2014 297

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers E Commerce Marketing 2024 59

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

Experience Investigators by 360Connext

DECEMBER 17, 2014

There are places in the customer journey you know aren’t working. Bookmark this blog and subscribe to the Crack The Customer Code podcast ! 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Tackle those trickiest touchpoints in 2015. Keep learning!

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

Experience Investigators by 360Connext

OCTOBER 22, 2014

The challenge with viewing touchpoints this way is this approach often assumes the customer has a) been in a linear and direct relationship with the organization and b) reads and engages with these touchpoints in meaningful ways. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Touchpoint 302

Touchpoint Customer Journey Mapping Customer Journey Social Media 302

Experience Investigators by 360Connext

OCTOBER 9, 2014

Web design, marketing messages, product delivery… All these groups are realizing it starts and ends with customer experience. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. More Posts - Website Follow Me: The post Love Your Customers, Love Your Profession!

Social Media 279

Social Media Customer Experience Professionals Consulting Events 279

Experience Investigators by 360Connext

OCTOBER 15, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Books 275

Books Social Media Consulting Communication 275

Experience Investigators by 360Connext

JANUARY 12, 2015

All loyalty and authentic word-of-mouth marketing results are based on emotion. It’s well documented how 20% of your customers (the loyalists) bring in 80% of your revenue. Their customers did their promoting. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

Experience Investigators by 360Connext

NOVEMBER 5, 2014

Reading all sorts of books could open your employees up to new possibilities around how to deliver a great customer experience, how to empathize with people in difficult situations, and how to innovate for the next wave of what you deliver. Maybe instead of books you recommend articles or blogs to discuss. by Brian Solis.

Books 273

Books Customer Experience Net Promoter Score Culture 273

Experience Investigators by 360Connext

OCTOBER 6, 2014

How can you get your organization to deliver an exceptional customer experience? Happy Customer Experience Day! This post is part of the Customer Experience Professionals Association’s 2014 Blog Carnival. It is part of a broader celebration of Customer Experience Day. .

Customer Focused 275

Customer Focused Call Center 2014 Social Media 275

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

2024 52

2024 Blog 2025 Download 52

Experience Investigators by 360Connext

FEBRUARY 2, 2015

New sales, new clients, new customers. Growth in the market meaning more new customers. How many incentives are tied to real customer satisfaction and loyalty? Here are three ways to encourage the people in your organization to care about loyalty from customers. It’s all about the NEW.

Customer Satisfaction 264

Customer Satisfaction Loyalty Net Promoter Score Social Media 264

Experience Investigators by 360Connext

JANUARY 8, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 103

Customer Engagement Engagement Net Promoter Score Metrics 103

Experience Investigators by 360Connext

SEPTEMBER 25, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Loyalty 272

Loyalty Banking Social Media Consulting 272

Experience Investigators by 360Connext

JANUARY 21, 2015

While these questions may seem obvious to those of us who spend a lot of time focused on customer journey mapping , they aren’t obvious to those in the trenches of marketing teams and product development departments. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts. How Mapping Customer Journeys with Data Helps Marketing + Sales Teams .

Customer Engagement 101

Customer Engagement Engagement Customer Journey NPS 101