BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Marketing Travel 52

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing 2025 Events 52

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms.

Social Media 52

Social Media 2025 Management Multi-Channel 52

eglobalis

JANUARY 20, 2025

The article was originally posted on Eglobalis.com/blog. Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback. Regular customer workshops also foster collaborative insights into evolving needs.

B2B 423

B2B Loyalty Workshop Loyalty Programs 423

InMoment XI

FEBRUARY 3, 2022

We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. Tip #3: Social Media Influencers Have Significant Reach.

Employee Experience 397

Employee Experience Brands Social Media Customer Experience 397

CX Accelerator

JUNE 8, 2020

The response was so good that it begged to be a blog post. Pay attention to social media. And finally, ,, Chiedza astutely reminds us that we can learn a lot from customers by “going over their comments on our social media posts.” Many companies do a lot of talking on social media but not enough listening.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. In other words, hyperlocal social media marketing ensures that your message resonates with the people who are most likely to visit your store, use your services, or engage with your brand.

Social Media 109

Social Media Marketing Events Advertising 109

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Metrics Measurement Demo 144

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Measurement Brands Leadership 105

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. That’s AI in social media management redefining the rules of online marketing. What’s the use of social media AI tools in business?

Social Media 106

Social Media Management Demo Measurement 106

GetFeedback

FEBRUARY 15, 2019

It’s also extremely important to monitor the social media conversation around your company. A resolution system may also be a good customer support tool which they can access when needed, such as live chat platforms, dedicated social media support, and traditional feedback forms.

Customer Experience 322

Customer Experience Net Promoter Score Social Media Feedback 322

BirdEye

AUGUST 21, 2023

Social media is an important part of every business’ content strategy. But just including social media in the strategy may not be enough. Businesses must understand the value it can bring in boosting brand awareness, domain authority, and revenue for your business, especially with social media SEO.

Social Media 98

Social Media Multi-Channel E Commerce E-support 98

BirdEye

MARCH 6, 2025

They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. In this blog, youll learn how to piece together each tactic for real, measurable growth. A balanced approachmerging search engine optimization, smart social media accounts, and fresh contentworks best for a long-term footprint.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Posts and comments on social media. Customer service agent notes and messages.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Include a blog section for sharing restaurant news, events, and culinary content. Write blog posts about local food trends and seasonal specialties.

Social Media 97

Social Media Books Demo Events 97

GetFeedback

DECEMBER 26, 2018

Respond to social media posts. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Customers are vocal over social media too. Survey customers.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

BlueOcean

DECEMBER 2, 2024

This blog post has consistently ranked as one of our most popular year after year. Because social media plays such a big role in the hospitality business, we reward our agents every time a guest names them in an online review. What role do employee engagement and incentives play in your success?

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Metrics Measurement Demo 98

ShepHyken

FEBRUARY 23, 2025

My friend and fellow CX expert, Dan Gingiss, wrote this article for his weekly blog, which summarizes why customers love certain brands. My Comment: Have you ever reached out to a brand on social media for help/support or to just comment? Or is it strategic, based on an intentional focus on customer engagement?

2025 79

2025 Article Customer Service Social Media 79

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 284

Brands Management Multi-Channel Social Media 284

InMoment XI

JANUARY 9, 2024

The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

GetFeedback

NOVEMBER 25, 2019

Internet Social Media: 72%. The post Customer Satisfaction Score (CSAT) Industry Benchmarks appeared first on GetFeedback Blog. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Internet Search Engines and Information: 79%. Internet Service Providers: 62%. Internet Travel Services: 78%.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Experience Investigators by 360Connext

JANUARY 8, 2018

Look for trends in social media. This post was written for and a version originally appeared on the CallidusCloud CX blog. How can you find those unstable parts of the journey and level them out for your customers, before you get carried away with bigger goals? Here are a few ideas: 1. Little things matter.

Customer Journey Mapping 273

Customer Journey Mapping Airlines Social Media Banking 273

GetFeedback

MAY 13, 2019

Social media posts. Social media platforms like Twitter are full of these sentiments. There are tools that can group and perform sentiment analysis on social media posts, leading you to both the good and the bad perceptions of your offering. Do you need a social media management tool?

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

CX Accelerator

MAY 25, 2022

This may be self-service, in-person, phone, email, chat, social media or text message. In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog Before a customer can reach out to get support, there needs to be communication channels in place. You may use some or all of them.

2005 316

2005 2012 Social Media Contact Center 316

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. The post 5 Ways to Win in the Visual Economy appeared first on GetFeedback Blog. And we’ve extended these expectations to eCommerce.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

GetFeedback

DECEMBER 21, 2018

Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ). Genesys ). 65% of U.S. RightNow ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Customer Bliss

OCTOBER 30, 2018

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Instead, her behavior was talked about at a conference, in this book, and likely across a lot of social media. Follow me on LinkedIn or Facebook or subscribe to the blog below.

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

InMoment XI

SEPTEMBER 14, 2023

In today’s digital landscape, where consumers heavily rely on online reviews and social media feedback, the importance of reputation management cannot be overstated. Utilize tools and techniques like predictive analytics to keep an eye on brand mentions, reviews, and social media conversations.

Brands 195

Brands Management Social Media Feedback 195

Very Best Service

DECEMBER 3, 2024

This blog post explores some of the most innovative customer service practices that have emerged in recent times. Companies like Starbucks actively engage with customers on social media, addressing inquiries and resolving issues promptly.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. A feedback type that’s grown in the last few years is social media.

Social Media 195

Social Media Insights Feedback Loyalty 195

GetFeedback

DECEMBER 16, 2019

billion social media users and according to Statista, 25% of these users know about brands through the recommendations they get on social media. So, you have an opportunity to influence brand perception right from the first interaction on social media by posting the feedback you get from customers.

Feedback 195

Feedback Social Media Customers Consumers 195