Remove Books Remove Customer Experience Professionals Remove Leadership
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

We must be discerning enough not to fall into this trap: Medallia Institute [link] Medallia offers a range of customer experience (CX) certification programs focused on CX leadership, data-driven decision-making, and using customer feedback to improve experience outcomes.

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5 Ways To Master your Customer Experience Role

Experience Investigators by 360Connext

Here are some ways you can educate and empower yourself to be the customer experience champion you want to be. There are now zillions of books (that’s a lot) focusing on customer experience. Whether or not your title says it, your leadership is needed! Catch up on your reading. Get certified.

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Top women CXOs

CloudCherry

In-depth neuroscience researches tell us that there are biological differences in the way a woman and a man would think but that does not prove men and can soar higher than women in leadership capabilities. She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

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Is Leadership REALLY On Board with Your CX Agenda?

Beyond Philosophy

In my experience everyone loves the idea of improving the Customer Experience (CX) until you ask him or her to change their business as usual. Unfortunately, you must have the engagement of the senior leadership to be successful. To be fair, there can be a lot of meetings for senior leadership.

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How to Grow as a CCO: 5 Lessons in Leadership

Customer Bliss

In my book, “ Would You Do That To Your Mother? What can you do to support your customer through your attitude, your body language, or your offer of help—even when your answer is “no”? It’s the same reason I co-founded the Customer Experience Professionals Association.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeff is truly obsessed with customer service. Follow on LinkedIn.

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Award Winning CX Leadership in Banking, with Mark Slatin – CB58

Customer Bliss

He leads the Client Experience Leadership Council, a cross functional team of senior leaders who design, build, and implement strategies to deliver remarkable client experiences for clients consistently. Green’s books The Trusted Advisor and Trust-Based Selling. I loved working with Mark!

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