InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. The goal of collecting patient feedback is to pinpoint areas for improvement in healthcare operations. Here is an overview of when and why each institution collects feedback.

Feedback 195

Feedback Healthcare Hospitality Consulting 195

Thematic

MARCH 30, 2025

A customer feedback loop helps in preventing this from happening. It’s the continuous process of collecting, analyzing, and acting on customer feedback to enhance satisfaction and drive business growth. We’ll explore customer feedback loop best practices to make the loop a powerful asset for your business.

Feedback 62

Feedback Customer Centricity Culture Customers 62

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Defuses negative feedback 3. Motivates more feedback 4. Builds guest trust 2.

Hotels 52

Hotels 2025 Books Management 52

Thematic

MARCH 30, 2025

Customer expectations today are sky-high, and simply collecting feedback isn’t enough. Many companies pride themselves on building a customer feedback loop to find out customers’ pain points, but the real test is what happens next. If you want to know more about closing the customer feedback loop, then read on.

Feedback 62

Feedback Roadmap NPS Loyalty 62

InMoment XI

NOVEMBER 7, 2024

Product Teams With customer experience automation, product teams can collect customer feedback , analyze customer usage patterns, and identify pain points in real time. These touchpoints could include onboarding, feedback requests, or follow-ups. This reduces response times and allows support teams to focus on complex issues.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement. Book your meeting today

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Think “Survey+” for Customer Feedback.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

CX Accelerator

NOVEMBER 7, 2023

By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It’s at that point I realized that I never received an email from the airline after booking my flight. 5) put profits before purpose.

Customer Centricity 316

Customer Centricity Airlines Net Promoter Score Books 316

Alida

MAY 12, 2022

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

Feedback 244

Feedback Books Retail Connections 244

InMoment XI

NOVEMBER 5, 2024

Businesses can upload photos, present special offers, and invite users to book reservations from Maps. Monitoring these reviews is essential for tracking customer feedback and crafting a prompt response. In fact, responding to feedback within 24-48 hours boosts retention by 8.5%.

2024 195

2024 2026 Connections 2012 195

Alida

OCTOBER 13, 2016

In a breakout session, Amy Moore, strategic insights data manager at Kelley Blue Book, and Steve McSpiritt, market research specialist at Barnes & Noble College, revealed the steps they took to start generating revenue from customer feedback. Amy Moore, strategic insights data manager at Kelley Blue Book.

Marketing 235

Marketing Feedback E Commerce Advertising 235

ShepHyken

FEBRUARY 12, 2025

One of my favorite AI and marketing experts is Ford Saeks, who recently released his latest book, AI Mindshift: Unleash the Power of AI, Avoid the Pitfalls, and Keep the Human Experience. The book is filled with practical strategies and tactics to help organizations leverage AI while maintaining the personal touch.

Customer Service 86

Customer Service Books Workshop Customer Service Training 86

InMoment XI

JANUARY 27, 2025

The customer, already engaged and receptive, books the session, which results in them purchasing additional products. Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Social Media Apparel 195

eglobalis

SEPTEMBER 5, 2024

During a conversation with industry leader Sue Nabeth Moore and online insights from Nick Mehta and his books, I’ve come to firmly believe that companies successfully merging these two sets of metrics not only gain deeper clarity into customer behaviors but also unlock new growth opportunities.

Metrics 429

Metrics Customer Success 2024 2023 429

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Some brands use their community to build buzz and awareness.

ROI 269

ROI Measurement Brands Net Promoter Score 269

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Social Media 262

Social Media Webinar Feedback Books 262

BirdEye

SEPTEMBER 4, 2024

We’ll explore how to leverage each platform to its fullest potential, helping you secure more user-generated reviews, valuable customer insights, and, ultimately, more bookings. Bookings (Booking.com, Kayak, and HotelsCombined) If you’re a property owner looking for bookings, Booking.com is one place where you need to get listed.

Travel 105

Travel Books Hotels Social Media 105

BirdEye

APRIL 10, 2025

This blog helps you identify authentic dentist feedback, where to find trustworthy sources, and how the most reliable clinics use GenAI tools to build online trust. Online dentist reviews also reflect how a practice handles feedback. This helps verify recency, especially for emergency appointments or fast bookings.

Feedback 52

Feedback Healthcare Multi-Channel Demo 52

Alida

SEPTEMBER 26, 2018

To help you learn more about those strategies, we borrowed a few ideas from Tiffani Bova’s book, Growth IQ. Here, we’ve handpicked some of the best of the 10 strategies in her book. Gather feedback around every step of the customer journey so you can better understand what prompted customers to buy, or what turned them off.

Customer Insights 408

Customer Insights Insights Books Customer Journey 408

ShepHyken

MARCH 4, 2025

Direct feedback is a gift. Short of direct feedback, which in my opinion is still the best way to learn if your customers love you (or not), read competitor reviews on their websites or in the B2B world and partake in industry forums to find out what customers are saying about the companies they do business with.

Workshop 83

Workshop Feedback Customer Service Training B2B 83

Customer Bliss

SEPTEMBER 15, 2016

Here’s a Wharton interview with Carmine Gallo , the author of a book called The Storyteller’s Secret. (I Here are my three approaches: Collect feedback from multiple sources to tell the comprehensive story of customers’ lives. The importance of digital storytelling. I first found some of these resources here.)

Chief Customer Officer 238

Chief Customer Officer Leadership Books Reference 238

InMoment XI

FEBRUARY 7, 2024

Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. What is Integrated CX Integrated CX platforms unify customer feedback signals from a multitude of feedback signals (listed below), blending them into a cohesive whole. That’s no longer the case.

Hotels 195

Hotels Guest Experience Travel 2023 195

Experience Investigators by 360Connext

JANUARY 18, 2022

But when Pat thinks back on the year since their onboarding training, they reflect that… They’ve never seen actual customer feedback. Dedicate themselves to ongoing learning — both about how to improve the customer experience, and in listening and incorporating customer feedback. How we gather feedback.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

CX Accelerator

DECEMBER 31, 2018

From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Have the boss of the Supervisors do skip level 1 on 1’s with the Reps to understand how they feel and provide feedback loop to the Supervisors. Anything you want more feedback on?What From Erica Marois: I like Karin Hurt’s Book Winning Well.

Culture 244

Culture 2019 Contact Center Leadership 244

InMoment XI

SEPTEMBER 18, 2024

Think of it as building a feedback loop : you collect patient insights, analyze them, and take action to enhance the patient journey. Healthcare organizations that leverage tools like InMoment’s CX solutions can gather feedback in real time, identify problem areas, and streamline operations to make the experience as smooth as possible.

Healthcare 195

Healthcare Customer Experience Touchpoint Omnichannel 195

GetFeedback

JULY 19, 2019

If you’ve ever written something—a book, a presentation, even a blog post—think of VoC data the way you would think of the writing process. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc. But, remember this: the goal isn’t to measure everything.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

BirdEye

DECEMBER 28, 2024

Location-specific content can help you meet diners at different stages of their decision-making process and build a relationship even before they need a restaurant booking. To effectively manage online reviews across multiple sites, a systematic approach to generating and responding to customer feedback is essential.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

JANUARY 17, 2024

It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure. A Multi-Channel Strategy is Essential To validate their booking decisions, travel buyers are navigating multiple digital channels to conduct research and find solutions that are suited to their needs.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

GetFeedback

JUNE 22, 2019

They are good for gathering real-time customer feedback and building customer relationships. Now we’re going to tell you exactly how to write an NPS survey question to grab your customer’s attention and get the feedback you need. What is Net Promoter Score (NPS)? Net Promoter Score surveys are a type of customer experience survey.

NPS 304

NPS Net Promoter Score Feedback Brands 304

Thematic

MARCH 30, 2025

The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business. But collecting feedback is only half the battle. Think of customer feedback analysis like laying the foundation for a building.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

CSM Magazine

APRIL 10, 2025

Conversational AI can manage appointment booking by syncing with calendars, sending reminders, and handling changes effortlessly. Survey Collection and Feedback Conversational AI makes gathering customer feedback easy. FAQs, repetitive queries, and interactive tasks like booking or ordering are ideal places to start.

E Commerce 52

E Commerce E-support Books Healthcare 52

InMoment XI

SEPTEMBER 30, 2024

With the right strategy, you can build trust, boost your online presence, and turn clicks into booked appointments, all while staying ahead of the competition. With most patients researching dental practices online before booking an appointment, having a solid reputation management strategy in place is essential.

Management 195

Management Social Media Feedback Books 195

Experience Investigators by 360Connext

AUGUST 20, 2024

But when Sam thinks back on the year since their onboarding training, they reflect that… They’ve never seen actual customer feedback. Dedicate themselves to ongoing learning — both about how to improve the customer experience and in listening and incorporating customer feedback. Onboarding training needs to call this out specifically.

Customer Centricity 282

Customer Centricity Culture Feedback Customer Journey 282

Happy or Not

APRIL 1, 2025

In a recent episode of The Intuitive Customer podcast, Tim Waterton, Chief Revenue Officer at HappyOrNot, shared invaluable insights into efficiently collecting customer feedback and using it to create a real-time solution. click to visit & listen) Why is real-time customer feedback important for business growth?

Feedback 36

Feedback Net Promoter Score Customer Satisfaction Customer Retention 36

InMoment XI

APRIL 3, 2023

So at the recommendation of my supervisor, I read two books that you’re probably familiar with: The Ultimate Question 2.0 The case studies in the books made sense. Tip #2: Listen With Purpose No CX leader intends to ignore customer feedback. And there’s no better way to achieve that than through customer feedback.

Touchpoint 195

Touchpoint Customer Centricity NPS Feedback 195