BirdEye

DECEMBER 30, 2024

For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging. To succeed, multi-location businesses must balance efficiency with personalization, ensuring each location connects with its unique audience while maintaining a consistent brand voice.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Thematic

APRIL 3, 2025

Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. Exponential growth in unstructured data (social media, emails, customer feedback). Let’s start.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Social media platforms – Where customers engage with brands, leave reviews and ask questions.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). Excellent UX inspires greater adoption of channels such as self-service portals, which, when done well, in turn, reduces the volume of contacts to channels that require greater resources and cost.

Contact Center 156

Contact Center Multi-Channel Customer Care Touchpoint 156

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Brands 52

Brands Management Multi-Channel Social Media 52

Beyond Philosophy

FEBRUARY 17, 2020

Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. In other words, brands behave like humans in these channels.

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

Thematic

JANUARY 7, 2025

 So you dive into your social media platforms, hoping to do a customer review analysis , but there’s just too much text data to read! You noticed you're getting tons of textual data from customer feedback on social media platforms, survey responses, and news articles.

Social Media 62

Social Media Feedback Net Promoter Score Multi-Channel 62

CSM Magazine

NOVEMBER 16, 2015

Do you remember the days of booking a hotel and then calling to make an alteration? The majority of a customer interaction now happens online, through the mediums of online help or social media. The majority of a customer interaction now happens online, through the mediums of online help or social media.

Social Media 61

Social Media Customer Service Multi-Channel Hotels 61

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

Beyond Philosophy

JULY 6, 2016

I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens. However, in China, the ideas I present in that book from almost 15 years ago, are all new. However, China does have social media; it’s just their brand of it. All of this leads to problems.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Thematic

OCTOBER 17, 2024

That includes customer reviews, social media posts, chat messages, and emails. Why Businesses Need Sentiment Analysis Tools Sentiment analysis tools are useful for making sense of qualitative data that companies continuously gather through various channels. Between 80-90% of the world’s data is unstructured.

Social Media 62

Social Media Multi-Channel Feedback Insights 62

BirdEye

MARCH 27, 2025

Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Think of it as a business card that travels across social feeds, DMs, and search results. Now let Birdeye manage your social media What is an Instagram username?

Brands 52

Brands Social Media Automotive Healthcare 52

Optimove

APRIL 4, 2019

Rule-based automation can go horribly wrong as witnessed when Forever 21’s marketing channels fired off 20+ email campaigns to an unsurprisingly dismayed customer. Target them on social media. Sending the right message at the right moment through the right channel is the essence of Relationship Marketing. Email a promo.

Multi-Channel 112

Multi-Channel Fashion Social Media Retail 112

BirdEye

SEPTEMBER 25, 2023

Whether someone is reaching out through online reviews, e-mail, social media, or another avenue, an AI real estate assistant can keep an eye on it all and alert you to any problems. This allows an AI assistant to monitor multiple channels, help customers, and capture leads across multiple channels.

Marketing 111

Marketing Social Media Advertising E-support 111

Kustomer

AUGUST 24, 2021

From social media to return/exchange instructions, to clearly articulated warranties to shipping practices to software solutions to an empowered customer service team, these factors can all make a profound impact on the customer’s experience with your brand. How Can You Make the E-Commerce Customer Experience Work.

E Commerce 114

E Commerce E-support Customer Experience Omnichannel 114

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. In his 2010 book, Marketing 3.0: Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment.

Financial 144

Financial White Paper Books Airlines 144

ShepHyken

AUGUST 16, 2021

is a multi-billion dollar industry, one that’s growing all the time. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

2021 99

2021 Article Customer Service Social Media 99

Thematic

MARCH 2, 2025

This company used Thematic to analyze data and gain customer insights, helping them improve multi-segment experiences, address app crashes, and resolve fulfillment issues. Social Listening & Online Reviews Customers freely share opinions online—on social media, review platforms, and forums.

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Digital marketing : Social media promotions, email marketing, and online ads can significantly boost visibility and interest. Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 27, 2025

These leads can come from multiple channels, such as online listings , social media, or digital marketing. Digital marketing : Social media promotions, email marketing, and online ads can significantly boost visibility and interest. Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Use social proof on your website Display patient testimonials and recent doctor reviews prominently on your website.

Management 59

Management Healthcare Multi-Channel 2024 59

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I

Management 111

Management Social Media Multi-Channel Automotive 111

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Was it the variety in products that made the experience great? How about the price, or the speed of delivery? Chances are you remember some, but not all, of the details. Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

SEPTEMBER 11, 2023

This is especially true for multi-location businesses catering to local customers. Today, customers use four or more channels to interact with brands – texts, emails, social media messages, website chatbots, and booking apps. This is irrespective of the interaction channel they are currently using.

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link]. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints. A few starters include: Cemantica : Cemantica is a scalable customer experience management platform created by CCXP professionals, which is a huge plus in our book! And this journey starts before they’re even a customer.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

Inbenta

DECEMBER 28, 2024

At that time, our digital channels were just beginning to emerge. So back then, in 2017, our goal was to create a tool that would enable us to build customer awareness of our digital channels. It’s a multi-layered solution right across the business. It’s a multi-layered solution right across the business.

Demo 52

Demo Banking Multi-Channel Net Promoter Score 52

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Knowing your customers is an integral part of your business’s success.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

BirdEye

AUGUST 21, 2024

Its functions include managing local SEO rankings, business listings, social media, customer engagement, and feedback. A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management.

Retail 59

Retail Sales Multi-Channel Marketing 59

Thematic

MARCH 30, 2025

Whether you are a small cupcake shop or a multi-billion dollar business, thinking about the specific touchpoint of receiving feedback and making the most of it should be on your agenda. They allow you to collect feedback across channels, assign tickets or alerts for follow-up, and track whether a response was sent.

Feedback 62

Feedback Roadmap NPS Loyalty 62

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. As customers, we all check online reviews before booking a hotel, trying a new restaurant, or buying a high-ticket item. Set up auto-response templates for all reviews.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

BirdEye

MAY 31, 2024

A few of the widespread use cases for healthcare webchat solutions are: Lead generation Appointment management Online consultations Patient history collection Each of these functions is essential for building and scaling a successful multi-location healthcare practice. Let’s explore them in detail.

Healthcare 75

Healthcare Multi-Channel Omnichannel Social Media 75

BirdEye

AUGUST 6, 2024

But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming. Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses.

Multi-Channel 59

Multi-Channel Management Social Media Healthcare 59

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. It is the most trusted AI-first platform for reputation and social media management.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

Comm100

NOVEMBER 23, 2021

Compared to other support methods, live chat offers features that other channels simply can’t provide, leading to a faster response time (and so higher customer satisfaction (CSAT) too.). Comm100’s multi-language support provides instant two-way chat translation, allowing visitors to speak to an agent in their preferred language.

Customer Experience 98

Customer Experience Multi-Channel Omnichannel Customers 98