InMoment XI

OCTOBER 25, 2024

A better reputation leads to more bookings and higher diner demand. These improvements drive sales and revenue. You can use the information to increase your influence, outrank competitors, and create relevant Google posts to drive organic sales. It results in increased revenue. It boosts customer trust and loyalty.

Feedback 195

Feedback Management Social Media 2024 195

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Books Engagement 107

Customer Bliss

JANUARY 29, 2019

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A company can focus on making the sale or on earning a long-term relationship. Don’t make that sale. [ If you’ve ever had a sale experience that you just want to be over you know what I mean.

Sales 173

Sales Chief Customer Officer Books 2018 173

Customer Bliss

OCTOBER 30, 2018

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. Leondakis a cup of coffee.

Hotels 256

Hotels Chief Customer Officer Social Media Books 256

Lumoa

MARCH 21, 2023

Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience.

Books 88

Books Customer Experience Chief Customer Officer Customer Experience Management 88

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Some brands use their community to build buzz and awareness.

ROI 269

ROI Measurement Brands Net Promoter Score 269

Experience Investigators by 360Connext

JULY 9, 2024

He brings a unique background in customer success, sales, engineering, services (professional, managed, and support), and global operations. Before GitLab, David built and scaled the Americas Customer Success team at Cisco, managing a $2B book of business that included high/low touch, digital, and partner success.

2024 284

2024 Fashion B2C Hotels 284

TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

InMoment XI

FEBRUARY 25, 2022

In other words, there is much vocal punditry, and even whole books, on this subject, but little substantive proof of connection or cause. It is often stated (especially by corporate CEOs) that the greatest asset of a company is its employees.

B2C 397

B2C Employee Experience Culture B2B 397

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

GetFeedback

JULY 23, 2018

Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. booking an appointment with an associate. What’s key? Step 4: Get ready to plot. comparing similar products. viewing pricing and availability. pick up an order.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

CloudCherry

MARCH 8, 2019

Jeanne is the author of the famous book, “Chief Customer Officer” (Jossey-Bass, 2006). The book was the first and one of its kind, at the time, to address the role of a customer leadership executive. She is specialized at both customer success and customer advocacy in both post-sales and product functions. Rashiruleneey Rashid.

Chief Customer Officer 285

Chief Customer Officer 2006 Customer Experience Professionals Consulting 285

CX Accelerator

DECEMBER 31, 2018

From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Do something similar for leaders From Nate Brown There is a book that really sticks out to me based on your objective. From Erica Marois: I like Karin Hurt’s Book Winning Well. She even includes several exercises in the book.

Culture 244

Culture 2019 Contact Center Leadership 244

Customer Bliss

MARCH 5, 2019

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? And with all of this comes greater sales growth: up to 85% higher than competitors who have not engaged emotionally with customers. Click here to learn more about the course and enroll. . Ah, the hospital gown.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

GetFeedback

JANUARY 19, 2020

To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . Text from sales team interactions. .

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

Experience Investigators by 360Connext

APRIL 15, 2015

You know, our relationship with Sharon (Sales Manager/Account Manager/All-Around-Dynamo) was awesome. There are entire books tackling this subject, but if there’s one piece of advice I would offer while scaling your business, it’s this: Communicate your mission, vision and brand promise to each employee each day.

Social Media 277

Social Media Consulting Banking Blog 277

InMoment XI

JANUARY 17, 2024

It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure. Every team or department, from marketing and sales to front office, customer support, and after-sales, has a stake in managing the guest experience. More on this later.)

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

Integrity Solutions

MAY 1, 2023

As Daniel Goleman noted in his groundbreaking book , “Emotional Intelligence,” research shows that up to 90% of performance effectiveness is due to emotional savvy rather than technical knowledge or skills. Some salespeople assume it means being pushover, which they know can be the kiss of death in sales.

Customer Relationships 86

Customer Relationships Sales Customers Communication 86

ShepHyken

SEPTEMBER 8, 2021

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you. Yes, the word terminate ties into the movie Terminator , which somehow became a theme in the background of the book. Well, there you have it.

Books 168

Books Social Media Customer Service Training Reference 168

InMoment XI

FEBRUARY 7, 2024

Let’s take a closer look at how integrated CX and other AI-powered tools are shaping hotel experiences—and how the best hotels and resorts are leveraging this winning combination to provide intelligent, customer-centric experiences that grow sales and foster loyalty. Consumers are using their mobile devices to browse and book hotels.

Hotels 195

Hotels Guest Experience Travel 2023 195

Customer Bliss

FEBRUARY 23, 2016

Even B2B brands, which traditionally focuses on sales rather than organic customer growth, are starting to adopt this head of customer experience role in droves. Heather told me in the book that investing in relationships was always her “number-one priority” to make this type of head of customer experience/CCO work successful.

Customer Experience 231

Customer Experience Chief Customer Officer Presentation E-support 231

InMoment XI

MARCH 21, 2025

It provides real-time insights on everything from their pain points to their purchasing triggers, helping you improve experiences and increase sales. Customer Pain Points and Needs Customers often voice their unmet needs, frustrations, and recurring challenges with customer support and sales teams.

Insights 195

Insights Sales Interaction Metrics 195

InMoment XI

APRIL 3, 2023

So at the recommendation of my supervisor, I read two books that you’re probably familiar with: The Ultimate Question 2.0 The case studies in the books made sense. Here’s an example: Previously, we sent a post-sales survey to buyers after our sales team closed a deal. and Outside In. NPS made sense.

Touchpoint 195

Touchpoint Customer Centricity NPS Feedback 195

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 111

Sales Social Media Customers Multi-Channel 111

Bill Quiseng

MARCH 1, 2021

“You will be the same person in five years as you are today except for the people you meet and the books you read.” Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. ” Charlie “Tremendous” Jones.

Books 148

Books Leadership Hospitality Consulting 148

Gainsight

MARCH 27, 2025

The spotlight was on Gross Retention Rate (GRR), pipeline metrics, and bookings. Lets take a look at each: Gross Retention Rate (GRR) GRR addresses the ongoing value and retention from existing customers, exclusive of any new bookings from up-sells, cross-sells, or new logos.

Books 52

Books Customer Retention ROI Metrics 52

TechSee

AUGUST 14, 2023

Blake is also the author of two books on customer experience, including “The Customer Of The Future”, which was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 93

Sales Connections Reference Social Media 93

ShepHyken

JANUARY 29, 2020

While you probably don’t have a real genie to bring you customers (although I don’t want to completely rule out the possibility), you probably do have people managing your marketing and sales efforts. The story about the genie comes from the first chapter of the updated and revised edition of my book, The Cult of the Customer.

Books 156

Books Customer Service Training Sales Article 156

ShepHyken

MARCH 24, 2021

This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. You’ll also hear them talk about sales numbers, profit, revenue, and other indications that the company is doing well – or not so well. We’re revisiting that topic with a fresh point of view.

Measurement 157

Measurement Net Promoter Score Customer Satisfaction Books 157

ShepHyken

JANUARY 16, 2024

They should be looking for the experiences their customers receive during peak hours or in the middle of the night, what a sales call is like compared to a customer service call, and more. Finally, leaders should spend time on the front line, either shadowing (listening in) on customer support calls or taking the calls themselves.

Customer Service 148

Customer Service Books Workshop Customer Service Training 148

InMoment XI

OCTOBER 8, 2024

By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort. Accessed 10/1/2024.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

BirdEye

JANUARY 24, 2025

Travelers now rely on social media platforms like Instagram, Facebook, and TikTok to discover and book their next trip. Increase direct bookings and reduce dependency on OTAs Third-party booking platforms and online travel agencies (OTAs) take a significant cut from each reservation.

Social Media 52

Social Media Hotels Marketing Travel 52

Customer Bliss

MARCH 14, 2017

Brainshark is a sales enablement and product suite company in Massachusetts; their customer experience efforts were profiled in Forbes recently. Because Brainshark has been around 17 years, they have a huge renewal book of business. ” This role is new: No books, conferences, podcasts, trade shows, etc.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Books 219

Integrity Solutions

JUNE 19, 2024

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if motivating sales teams was tied directly to sales training and increasing their ability develop stronger customer relationships and sell more.

Sales 68

Sales Books Workshop Download 68

Thematic

MARCH 30, 2025

With that data, they discovered a recurring theme: late-night sales calls were frustrating users—especially across time zones. And it’s especially critical for B2B customer insights , where sales cycles are longer, touchpoints are more complex, and decisions carry higher stakes.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

BlueOcean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isnt as simple as the loss of one particular sale or the associated make-good. Acquisition costs are seen in sales efforts, marketing, and advertising as well as customer onboarding, so its retention that appears to gain the most profit in return.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156