BirdEye

MARCH 27, 2025

Your Instagram username is more than just a handleits your brands digital first impression. Before a potential customer clicks “Follow” or engages with your content, your username sets the stage for how they perceive your business. Looking for Instagram username ideas? Table of contents What is an Instagram username?

Brands 52

Brands Social Media Automotive Healthcare 52

CSM Magazine

MARCH 10, 2025

When businesses think about brand identity, they often focus on visual elements – logos, colour palettes, typography, and photography. While these aspects are crucial, one of the most defining factors of customer experience is the tone of voice a business uses. Inconsistencies confuse people and damage trust.

Customer Experience 52

Customer Experience Reference Communication Customers 52

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Nurturing customer confidence is an important part of your retention strategy.

E Commerce 75

E Commerce Article 2024 Loyalty Programs 75

ShepHyken

MAY 7, 2018

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. An easy return policy creates customer confidence and trust in the brand.

Article 79

Article 2018 Customer Service Magazine 79

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. THERE IS A POWERFUL LINK BETWEEN LEADERSHIP, BRANDS, PEOPLE AND STRATEGY.

Culture 60

Culture Technology Brands Brand Values 60

Qualtrics

APRIL 2, 2020

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . Right now, customer needs are changing every day. Complimentary Customer Confidence Pulse from Qualtrics. Access Now.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40