Brand Values Consumers Customer Care 
BlueOcean
JANUARY 22, 2019
Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.
BlueOcean
APRIL 30, 2021
A couple of years ago, we explored the state of omnichannel customer care , recognizing the fact that consumers have more channel options available to them than ever before. We also, as an industry, have exponentially more data and insight about consumer behaviors around these channels. Evolving Customer Habits.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
JULY 9, 2024
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. Big brands—ones with significant human and financial resources—remain ahead of the game.
Experience Matters
JANUARY 20, 2015
Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., Here are some highlights from the finalists: Activision Customer Care. EMC Corporation.
Oracle
JULY 9, 2018
” A brand can be thought of as an “identity or image regarded as an asset.” ” In some cases, ‘brand’ now suggests the values and promises that a consumer may perceive and buy into. Later some of those shapes (or, the brands) came to signify higher quality and value than others.
Hallmark Business Connections
OCTOBER 27, 2020
Giving employees permission to be empathetic is as simple as giving them the time and tools they need to put kindness and care into action. Alaska Airlines, for example, encourages employees to engage customers on a human level before taking any other action. Support customers in times of loss and trauma.
ProProfs Chat
JANUARY 30, 2020
“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Source: Verint ) Tweet this.
Expert insights. Personalized for you.
204 
Let's personalize your content