BirdEye

MARCH 28, 2025

As industries become saturated and consumer preferences shift rapidly, businesses that map their markets intelligently can uncover untapped growth opportunities, avoid costly missteps, and sharpen their competitive edge. This data can help you tweak strategies and strengthen brand value in the market.

Marketing 52

Marketing 2025 Sales Demo 52

BirdEye

FEBRUARY 5, 2025

For brands, reposting is especially important because it allows them to showcase user-generated content (UGC)posts from real customers and followers that highlight authentic interactions with your products or services. When you share someone elses story, it shows your audience that your brand values its community.

Social Media 52

Social Media Brand Values Brands Engagement 52

BirdEye

SEPTEMBER 8, 2023

Given that financial services are highly regulated and deal with sensitive personal and financial information, consumer trust is paramount. Effective online reputation management enables financial service firms to attract new customers, retain existing ones, and mitigate the impact of negative publicity. You might be the next.

Financial 105

Financial Management Social Media Banking 105

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ProProfs Chat

JUNE 22, 2018

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. Customer Experience Manager. The takeaway? Cecilia Hugony. Jenny Dempsey.

Customer Service 108

Customer Service Leadership Customers Competitive Advantage 108

BirdEye

DECEMBER 5, 2023

When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. For example, online reputation management in the financial services industry impacts consumer confidence directly. Businesses with better reputations often stand out and attract more customers.

Brands 110

Brands Management Social Media Feedback 110

Wootric

SEPTEMBER 17, 2020

In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like we do at RingCentral or work in online retail, you must go the extra mile to ensure that customers enjoy the best possible experience. Be prepared to engage.

Customer Experience 71

Customer Experience Leadership Consumers Customers 71

BirdEye

SEPTEMBER 11, 2023

See Pricing FREE DEMO Benefits of AI reputation management for businesses Positive reviews and feedback attract more customers, while negative sentiments can drive them away. AI-powered reputation management solutions influence consumer trust and buying decisions that impact a business’s overall revenue.

Management 59

Management Brand Values Demo Social Media 59

BirdEye

OCTOBER 5, 2023

Brand perception refers to how consumers view, think, and feel about a company and its offerings. Brand perception is subjective and can be influenced by consumer expectations, preconceived notions, and a company's reputation. It shapes consumer behavior and impacts a brand's success.

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

BirdEye

JUNE 16, 2023

If you want to understand how well your target audience is familiar with your brand, core product offerings, and brand identity, you must measure brand awareness. It is a good way to assess your brand’s popularity among your intended consumers. Why are brand awareness surveys important?

Brands 98

Brands Social Media Insights Feedback 98

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors. Afterthought For telcos to thrive, CX is key.

Customer Centricity 78

Customer Centricity Telecommunications Webinar Feedback 78

BirdEye

JANUARY 11, 2023

Before typing, take a deep breath and remind yourself of your brand values and principles. Individuals use social media to stay connected with friends and family, share content, and consume news. Who manages a business’s social media marketing? Craft an appropriate response that seeks to de-escalate the situation.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

JUNE 27, 2024

Gauge customer sentiment Twitter is a popular platform for consumers to voice their opinions on popular topics, interact with brands, and share their feedback on business interactions. Pick a cover image that talks about your products, services, brand values, or any current events your customers should know.

Social Media 52

Social Media Metrics Advertising ROI 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Definition 60

Definition Net Promoter Score Customer Experience CEM 60

BirdEye

DECEMBER 5, 2023

When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. For example, online reputation management in the financial services industry impacts consumer confidence directly. Businesses with better reputations often stand out and attract more customers.

Brands 64

Brands Management Social Media Feedback 64

BirdEye

OCTOBER 6, 2023

FAQs on reputational risks Improve your online reputation management with Birdeye What is reputational risk? Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Your reputation is your lifeline.

Social Media 59

Social Media Airlines 2009 Sales 59

SurveySparrow

OCTOBER 18, 2020

In the past decade, companies have pushed customer communication to a new level through email and push messages. Simultaneously, brands use these methods to collect feedback from their customers/consumers. So, what would compel consumers to fill out that survey form and increase the NPS score? What is NPS?

NPS 52

NPS Net Promoter Score Feedback Consumers 52

BirdEye

APRIL 13, 2023

Running ads on social media can be expensive and time-consuming, but it will not yield substantial results without a strategy. Before launching any advertising campaign, make sure that you know the campaign goals, and target clicks, have a plan to engage with your audience, and are ready to experiment as the need arises.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

FEBRUARY 12, 2024

Monitoring engagement: With limited visibility into comments and messages across locations, timely and consistent responses that align with brand values become nearly impossible. The post Multi-location social media: Everything you need to know appeared first on Birdeye Customer Experience Management.

Social Media 59

Social Media Multi-Channel Demo Reference 59

BirdEye

FEBRUARY 23, 2024

A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity.

Communication 64

Communication Multi-Channel Culture Social Media 64

BirdEye

JULY 25, 2023

Social proof plays a significant role in every business’ marketing strategy by: Aiding word of mouth recommendations Encouraging customers to post public recommendations after seeing other customers do it Improving the value of your brand. Boosting brand recognition. One has a 3.5-star and “5 million copies sold!”

Social Media 52

Social Media Fashion Advertising Brands 52

BirdEye

DECEMBER 8, 2023

Consumers can now afford professional cleaning services in light of the improved demand for carpet cleaning services due to rising per capita disposable income. Pro tip: Create, update, and manage business listings with Birdeye Listings. The revenue for the carpet cleaning business industry is expected to be $6.6 billion in 2023 alone.

Marketing 59

Marketing Social Media Advertising B2B 59

delighted

OCTOBER 29, 2019

“We are on a mission to transform the way our customers shop and eat their proteins. That’s why customer feedback is at the top of our brand values. With the Delighted Kiosk platform, we are able to capture real-time, in-store feedback from our customers and implement any suggestions or service fixes quickly!“

Feedback 40

Feedback Retail Download NPS 40

BirdEye

MARCH 11, 2024

For example, a tech company might use #TechTrends or jump on a trending hashtag like #CES2024 during the Consumer Electronics Show. Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values. Let Birdeye work for you!

Social Media 72

Social Media Events Connections Engagement 72

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue.

Marketing 59

Marketing NPS Advertising Brands 59

Forrester's Customer Insights

OCTOBER 29, 2020

Customer experience (CX) has become the number one business priority for marketers. CMOs are fully aware of the importance of customer data to personalise experiences. The percentage of European B2C marketers considering improving CX as their company’s top business priority has jumped from 26% in 2019 to 46% in 2020.

Employee Experience 29

Employee Experience B2C Brands 2019 29

BirdEye

FEBRUARY 18, 2025

To meet this demand, consider these strategies for effective private, branded messaging: Direct, personalized communication : Use private messages to share exclusive discounts, address questions, or offer support, creating a more intimate customer experience. Here are some key insights to help improve marketing efforts.

Hotels 84

Hotels Hospitality Marketing Guest Experience 84