Quadient

OCTOBER 28, 2021

The common theme in customer experience trends is acceleration. It reflects not only new demands for digital agility and analytics but also a focus on the implementation of customer journey mapping and other customer-centric tools. Successful customer experience strategies stem from empathetic, customer-centric cultures.

Customer Experience 52

Customer Experience 2021 Customer Journey Mapping 2020 52

ViiBE Blog

FEBRUARY 9, 2021

Currently valued at $3 billion USD, the field service management industry is expected to grow to $5.1 Structuring your business around the customer’s needs is paramount these days. Optimizing field service management doesn’t only help companies retain customers, it also helps them generate new business.

2021 52

2021 Management Omnichannel Net Promoter Score 52

BirdEye

DECEMBER 8, 2023

Must read: 14+ tips on how to deal with difficult customers 7 commercial carpet cleaning marketing strategies Effective commercial carpet cleaning marketing strategies are crucial for the success of businesses. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI.

Marketing 59

Marketing Social Media Advertising B2B 59

Stella Connect

JANUARY 4, 2022

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

SurveySparrow

JUNE 26, 2019

Understanding the areas that customers love about you gives you the wherewithal to allocate budget in the correct places. It helps determine which resources to allocate that gives the best ROI. The closed-loop feedback mechanism is extremely necessary today in an age where businesses are increasingly becoming customer-centric. .

Feedback 60

Feedback Touchpoint Brands Marketing 60

SurveySparrow

AUGUST 28, 2020

You need to handhold your customer during this period as it is completely uncharted territory for them. You should be able to show them the ROI of your product within a few hours after registration. Having customer onboarding metrics in place will ensure that if you are giving them the right treatment that they deserve.

Metrics 59

Metrics 2020 Touchpoint Measurement 59

Experience Matters

JANUARY 9, 2017

This report has rich insights about both B2B and B2C customer experience. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards.

2017 75

2017 B2C 2016 B2B 75

Experience Matters

JANUARY 8, 2018

This report has rich insights about both B2B and B2C customer experience. We just published a Temkin Group report, Lessons in CX Excellence, 2018. The report provides insights from six winners in the Temkin Group’s 2017 CX Excellence Awards.

2018 58

2018 2017 B2C B2B 58

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Experience Matters

JANUARY 9, 2017

This report has rich insights about both B2B and B2C customer experience. We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards.

2017 48

2017 B2C 2016 B2B 48

ijgolding

JUNE 9, 2015

You must absolutely believe that enabling an organisation to be more customer centric is the ‘right thing to do’ – right for the customer; right for the employee; and right for the shareholder. Not only that, the Customer Experience is not the responsibility of a CXP – it is the responsibility of the WHOLE ORGANISATION.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

ShepHyken

OCTOBER 13, 2017

It’s all just a part of consumer demand, and customers still demand the in-store experience. That’s important because customer-centricity continues to be the driving force behind sales, and true customer loyalty. So, what’s the future of brand loyalty? Is your brand eco-focused? What’s next?

Customer Centricity 76

Customer Centricity Loyalty E Commerce Loyalty Programs 76

SmartKarrot

SEPTEMBER 25, 2020

With the customers in the driver’s seat, it is wise for the businesses to commence and integrate customer-centric philosophy across every sector. You have to nurture the customer’s ambitions, modify your delivery accordingly, and proactively improve your brand value. Assist CS teams to demonstrate ROI.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

With the customers in the driver’s seat, it is wise for the businesses to commence and integrate customer-centric philosophy across every sector. You have to nurture the customer’s ambitions, modify your delivery accordingly, and proactively improve your brand value. Assist CS teams to demonstrate ROI.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SurveySensum

FEBRUARY 13, 2025

Suggested Read: Understand NPS Impact on Revenue and ROI. Democratize your NPS data Your sales, marketing, and support teams are the ones in touch with your customers. So, when the respondents revisit your brand, interact with customer service , and see that they have been heard, it will boost their loyalty and trust in you.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Feedback 52