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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

MAY 7, 2018

Return policies are very specific to your brand and what you’re looking to accomplish — there is no one-size-fits-all strategy. An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller.

Article 79
Article 2018 Customer Service Magazine 79
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Five Guiding Principals for Service Transformation Within Product focused Businesses

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

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Culture Technology Brands Brand Values 60
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