InMoment XI

OCTOBER 29, 2024

Customers are loyal to experiences that save their time, make them feel valued, and satisfy their needs. The following aspects contribute to experiences that drive loyalty: Consistency : Customers expect reliable service and product quality whenever they interact with your business.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

CSM Magazine

NOVEMBER 15, 2024

When crafted carefully, a great slogan can inspire employees and elevate customer expectations. Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades.

Customer Service 52

Customer Service Social Media Culture Innovation 52

BirdEye

OCTOBER 5, 2023

We’ll look at actionable tips to measure brand perception, identify gaps between belief and reality, and outline strategies to align the brand experience with customer expectations. Table of contents What is brand perception? What is the purpose of brand perception? How to measure brand perception?

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

Grade.us

DECEMBER 1, 2020

Customer reviews provide your business (and Google) with the valuable feedback needed to make systematic improvements. Here’s what the data on review response expectations says. 42% of customers expect a response to their review in 60 min or less. Present customers with compelling products, offers and events.

2021 49

2021 Books Download Hotels 49

Grade.us

DECEMBER 10, 2019

Here’s what the data on review response expectations says. 42% of customers expect a response to their review in 60 min or less. 57% of the customers above expect the same response times on nights and weekends! 30% of local customers feel reading your response to reviews is key to judging your business.

Books 30

Books Download Hotels Insights 30