Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

2015 108

2015 Customer Connectedness 2014 Net Promoter Score 108

BirdEye

MARCH 20, 2023

This will align you with your brand identity so that content consistently resonates with your target audience. Governance: Your strategy should account for who’s going to what, staff turnover, and social media crises. This plan must cover the roles, core responsibilities, and contingency plans so that you’re prepared for any situation.

Social Media 52

Social Media Brand Values Brands Measurement 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

BirdEye

JANUARY 11, 2023

Before typing, take a deep breath and remind yourself of your brand values and principles. Governments around the world also have laws and regulations to govern how social media companies use consumer data collected from these platforms. Craft an appropriate response that seeks to de-escalate the situation.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start!

Definition 60

Definition Net Promoter Score Customer Experience CEM 60

BirdEye

FEBRUARY 23, 2024

An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity. Did you know: Birdeye integrates with 3,000+ CRM software to make your customer experience management even easier?

Communication 64

Communication Multi-Channel Culture Social Media 64