InMoment XI

OCTOBER 29, 2024

Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain. Loyalty-program loyal customers appreciate your loyalty rewards more than the products themselves.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

BirdEye

FEBRUARY 5, 2025

Real-time connection builds loyalty: Use direct messages to engage with customers, respond to queries, and create a strong connection with your desired audience. Whether youre promoting events or running social media contests, its affordable compared to traditional marketing methods. A must for casual and fine dining restaurants alike.

Social Media 104

Social Media Marketing Metrics Events 104

ShepHyken

AUGUST 11, 2024

Conversely, organizations cannot afford to get CX wrong, as dissatisfaction can result in diminishing brand value, lost revenue, and customer churn. My Comment: A good loyalty program helps drive repeat business and, according to the author of the article, is a good strategy for referrals and recommendations.

Article 88

Article Customer Service Loyalty Programs 2024 88

Oracle

FEBRUARY 14, 2020

Creating consistent consumer experiences across channels is a great way for brands to recognize consumers and their affinities regardless of where they are interacting. Membership in a loyalty program is a great way to connect experiences across channels and incentivize consumers to self-identify at every interaction.

Loyalty 79

Loyalty Brands Loyalty Programs Customer Journey Mapping 79

InteractionMetrics

MARCH 27, 2025

Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theres tons of room for creativity when you offer a loyalty program. And when you build a good loyalty program, customers feel truly valued.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

BirdEye

DECEMBER 8, 2023

Design attractive door-to-door flyers – This humanizes your brand with a personal touch and reaches potential customers directly in their homes. Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers.

Marketing 59

Marketing Social Media Advertising B2B 59