Second to None

MAY 9, 2019

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

2018 86

2018 Social Media Consumers Customers 86

Thematic

JUNE 17, 2024

." 💡 Thematic Pro Tip: Use Thematic to uncover hidden customer needs and pain points across all your feedback channels, ensuring your CX initiatives are focused on delivering tangible value that customers truly care about. " He emphasized that VOC encompasses more than just surveys.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

Second to None

APRIL 2, 2020

Second To None empowers leading brands to deliver consistent, intentional and human-centered customer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

2020 54

2020 Brands Government Consumers 54

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?

Definition 60

Definition Net Promoter Score Customer Experience CEM 60

Think Customers

DECEMBER 13, 2021

When it comes to creating an exceptional customer experience, your North Star is the focal point or the central CX concept that should be supported by every strategic decision you make. It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

CX University

OCTOBER 19, 2017

The open market impact was disastrous in brand value, perception, customer experience and trust. This would mean customers (i.e. voice of customer), partners, and employees. Design the services and customer experience both digitally and physically in parallel with all above.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

ijgolding

JUNE 9, 2015

COMPETENCY 3 – VOC, Customer Insight and understanding. An organisation that has customer insights and a deep understanding of the Voice Of the Customer (VOC). Designs and implements voice of customer programs (solicited through surveys, focus groups, communities, etc.).

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119