GetFeedback

MARCH 4, 2019

When you’re running a business or you’re a part of a company, you need to be aware of the importance of the omnichannel customer experience (CX). This means, knowing what your customers want, how they feel, and providing them with the best possible experience with your brand or company. Omnichannel customer experience is no exception.

Social Media 186

Social Media Omnichannel Advertising Definition 186

GetFeedback

SEPTEMBER 5, 2018

These days, people engage with brands through a number of different avenues, especially digital channels like social media, emails, and live chat. What is the omnichannel approach? What is the omnichannel approach? More than just a recent buzzword, omnichannel represents a shift in the way brands engage with their customers.

Omnichannel 150

Omnichannel Touchpoint Social Media Rewards Programs 150

BlueOcean

JANUARY 6, 2020

We often talk about omnichannel as the ultimate goal for any and every customer service solution. But there’s a lot to unpack when it comes to creating and sustaining an effective, elegant omnichannel design that truly improves the customer’s holistic experience with your brand. Listen to the audio or read the article.

Omnichannel 177

Omnichannel Customer Care Customer Journey Consumers 177

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Table of contents What is omnichannel marketing?

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Table of contents What is omnichannel marketing?

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

InMoment XI

MAY 17, 2024

In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX) were discussed. Ready to explore the full discussion on securing brand loyalty in the third wave of CX?

Loyalty 195

Loyalty Brands Net Promoter Score Omnichannel 195

InMoment XI

NOVEMBER 26, 2024

A customer journey map is a visual representation of the journey a customer has with a company’s brand, products, services, and people. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. What is Customer Journey Mapping?

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. A YouTube on Hallmark Business Connections.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

CloudCherry

JULY 25, 2018

For their purposes, an Iconic firm is one that maintains “the highest levels of customer experience and have world-leading brand recognition” and also possess other key distinctions from their counterparts, such as: Being omnichannel leaders. They’ve mastered omnichannel support. Social responsibility. “75%

Technology 170

Technology Brands Customer Experience Omnichannel 170

TechSee

JUNE 9, 2022

Providing a digital, omnichannel customer experience is a clear imperative. Connecting these channels to create continuity across the customer experience can be challenging. Nine out of 10 consumers report wanting an omnichannel experience with seamless service between communication channels. per contact.

Omnichannel 145

Omnichannel Customer Experience Contact Center Social Media 145

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 145

Retail Social Media Technology Brands 145

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention.

ROI 52

ROI Customer Retention Connections Measurement 52

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

Talkdesk

JULY 1, 2020

Voice interactions cannot be mined for valuable data by traditional Business Intelligence (BI) systems as easily as omnichannel transcripts. In this new environment, it’s clear that omnichannel capabilities are more important than ever for customer preference and operational efficiency of contact centers with distributed workforces.

Contact Center 118

Contact Center Omnichannel Multi-Channel Social Media 118

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. CHAPTER 4.

Omnichannel 98

Omnichannel Customer Service Social Media Healthcare 98

Interactions

JANUARY 21, 2025

A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. Everything from voice to phrasing should reflect your brand with warmth and humanity. Partner with an IVA provider that works with you to customize and personalize your IVA.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

ShepHyken

DECEMBER 9, 2024

He shares an interesting concept about customer asset management, which takes advantage of the link between satisfied customers and brand loyalty, helping to build a stronger relationship with customers that protects them from competitive challenges and more. Connect with Shep on LinkedIn. Can Your Customer Service Make a Sale?

2024 74

2024 Article 2025 Customer Service 74

Comm100

OCTOBER 9, 2022

Omnichannel customer service platforms are making this transition easy, as they connect every digital channel together in one place. We recently explained what omnichannel customer service is , and with omnichannel becoming an essential tool in customer service, it’s worth a deeper look here. Increase agent efficiency.

Omnichannel 98

Omnichannel Customer Service Social Media E-support 98

Comm100

MARCH 30, 2021

Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations. What is omnichannel customer engagement? Why is 2021 the year for omnichannel customer engagement?

Omnichannel 105

Omnichannel 2021 Customer Engagement Engagement 105

Retently

JANUARY 13, 2025

Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). A great CES tool should make it a breeze to design clean and simple surveys.

Measurement 117

Measurement Effort Score Multi-Channel Net Promoter Score 117

GetFeedback

APRIL 3, 2019

Striving to deliver the best products, services, and experiences, they adopted GetFeedback to create an omnichannel feedba ck program that would scale alongside them. . With GetFeedback’s seamless integratation with Salesforce, we now have all of our survey responses connected to our service data.

Feedback 220

Feedback Omnichannel 2006 Interaction 220

Comm100

JANUARY 20, 2022

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. According to research by McKinsey , “most Gen Z consumers don’t even think in terms of traditional channel boundaries… and they increasingly evaluate brands and retailers on the seamlessness of their experience.”

Omnichannel 98

Omnichannel Customer Engagement Engagement Social Media 98

ShepHyken

JUNE 15, 2021

Winning Customer Trust through Omnichannel Communication. Utilizing Omnichannel Communication to Connect with Customers. They discuss the value of omnichannel communication in the different stages of the customer journey. They discuss the value of omnichannel communication in the different stages of the customer journey.

Omnichannel 159

Omnichannel Contact Center Social Media Communication 159

InMoment XI

OCTOBER 31, 2024

Your call center plays a huge role in your brand reputation. Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent. This is where the omnichannel contact center solution provided by InMoment can assist your agents.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Kustomer

JULY 12, 2022

The concept of omnichannel customer experience (CX) has been simplified over time. Many brands and customer support teams believe that omnichannel support is simply communicating with customers on every channel, but it’s much more than that. What Is Omnichannel Customer Support? Get the Guide.

Omnichannel 93

Omnichannel Culture Communication Technology 93

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 78

Omnichannel Customer Experience Net Promoter Score Social Media 78

Comm100

FEBRUARY 17, 2022

Only 10% of customers say that most brands are meeting their expectations for a “good experience”. Read on to find out what customer service expectations many brands are failing to meet, and what they can do to change this. 60% – “Brands do not do a good job using my personal preferences to predict my needs.”

Brands 97

Brands Customer Service Omnichannel Consumers 97

Kustomer

OCTOBER 25, 2022

Consumers expect to be able to contact your brand anywhere, anytime. But true omnichannel support is more than simply communicating with customers on every channel. This means brands must prioritize their customer support strategies for channels like social media and messaging apps. What Is Omnichannel Customer Support?

Omnichannel 82

Omnichannel Social Media Customer Centricity Customer Service Strategies 82

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. CXM vs CRM: How They Differ?

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

APRIL 8, 2025

This inconsistency breeds confusion and mistrust, affecting your brand reputation management efforts. Here are four key ways CI connects both teams. Customers feel heard and valued, increasing their brand loyalty over time. Unifies Brand Messaging and Strategy Consistent messaging is crucial for brand perception and trust.

Sales 195

Sales Marketing Net Promoter Score Metrics 195

Kustomer

NOVEMBER 30, 2020

They are the factors that build brand loyalty and repeat business, which translates directly into positive impact on the bottom line. . The result is the Kustomer omnichannel CRM platform that provides a unified picture of the customer in a single view. We hope you’ll connect with us to be a part of the next chapter of Kustomer. .

Customer Service 135

Customer Service Brands 2015 Omnichannel 135

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. It sets the tone for the entire company/consumer relationship.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

InMoment XI

MAY 3, 2024

Click and Collect Data: Understanding customer preferences for omnichannel shopping experiences. Foot Locker’s CX programme is not just about collecting data; it’s about making meaningful connections and driving actionable insights across departments.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. Instead, your brand needs to have incredibly intentional customer experience management techniques in place. How exactly do you do this? This is called the customer journey.

Customer Experience 195

Customer Experience Social Media Touchpoint Net Promoter Score 195

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

APRIL 9, 2025

Technological Limitations Without omnichannel data collection and AI-driven insights, your business will struggle to collect and act on valuable competitor and customer data. Comprehensive Data Analysis Across Channels CI collects and connects customer experience data from every relevant source to build a comprehensive dataset for analysis.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. Prompt service builds trust, while personalized updates keep customers engaged.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59