Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback.

2024 78

2024 Multi-Channel NPS Feedback 78

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. Not all reputation management tools deliver the same results. Bottom line up front Your brand's online reputation is a business asset.

Brands 52

Brands Management Multi-Channel Social Media 52

BirdEye

MARCH 27, 2025

Your Instagram username is more than just a handleits your brands digital first impression. Before a potential customer clicks “Follow” or engages with your content, your username sets the stage for how they perceive your business. Now let Birdeye manage your social media What is an Instagram username?

Brands 52

Brands Social Media Automotive Healthcare 52

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. A brand's solid online presence thats impossible to ignore.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BirdEye

NOVEMBER 22, 2024

However, online reputation management in Australia can be challenging, especially for multi-location businesses. Customers choose you over your competitors – Studies show that consumers read two to five online reviews before purchasing. A positive online reputation means a stronger brand perception in the industry.

Multi-Channel 52

Multi-Channel Management Social Media Customer Centricity 52

BirdEye

NOVEMBER 18, 2024

Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3. Canva AI Excels at: Template-based designs Key feature: Brand kit integration Perfect for: Daily social posts 5. 3 best AI tools for social media to create graphics: 4.

Social Media 59

Social Media Multi-Channel Culture E-support 59

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. This also frees up your team to focus on complex queries that can elevate the brand and overall client experience.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. Most potential customers start their journey of discovering local businesses on Google, and the number of these searches is only increasing year on year. Lets get right to it.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

DECEMBER 28, 2024

Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success. Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement.

Social Media 52

Social Media 2025 Management Multi-Channel 52

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Turning your customers’ kudos into buzz-worthy social content seems like a no-brainer.

Social Media 110

Social Media Brands Multi-Channel Demo 110

InMoment XI

DECEMBER 7, 2023

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. It is often referred to as a brand or relationship metric.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. What is Guest Experience? Guest experiences impact reputation. Guest experience isn’t a department.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

DECEMBER 4, 2024

Whether it’s a real estate company or a popular restaurant chain, the customer journey often starts with a quick search on Google or social media. What the customer sees on these channels heavily influences his or her final purchasing decision. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Demo 52

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

BirdEye

DECEMBER 16, 2024

Let’s explore how AI is helping businesses in storage reputation management and which GenAI solutions successful leaders trust the most. Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses.

Management 52

Management Multi-Channel Social Media Demo 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. For multi-location businesses, local listing management can be a one-size-fits-all solution.

Management 52

Management Multi-Channel Demo Brands 52

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Document Feedback 52

BirdEye

DECEMBER 30, 2024

For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging. This process involves leveraging digital tools, local SEO, and strategic marketing efforts to create a seamless experience for prospective patients, no matter where they are.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

DECEMBER 5, 2023

Business reputation management is the process of shaping and influencing the way the public sees your business. Unlike brand reputation, which focuses on a single brand, business reputation management includes everything from the quality of your services to how you treat your customers and even the values your company stands for.

Brands 110

Brands Management Social Media Feedback 110

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. As customers, we all check online reviews before booking a hotel, trying a new restaurant, or buying a high-ticket item.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

BirdEye

OCTOBER 10, 2024

Business reputation is one of the key drivers of revenue and brand strength in a competitive market. This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. The more customers and locations you have, the more complicated the process becomes.

Multi-Channel 98

Multi-Channel Management Social Media Feedback 98

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

FEBRUARY 3, 2025

For businesses, especially those with multiple locations, AI customer review software tools offer a powerful way to not only manage reviews but also unlock growth opportunities through actionable insights. Table of contents What is AI customer review software? Why use AI customer review software?

Feedback 52

Feedback Insights Multi-Channel Demo 52

SurveySensum

DECEMBER 24, 2024

Limited Customization Capabilities Users have reported that the customization options are limited when it comes to designing branded surveys to include logos, brand design elements, etc. 5 Jotform Instant alerts for new submissions Provides a range of customization options $34 per month 4.7/5

2025 52

2025 Multi-Channel 2024 NPS 52

Customer Bliss

FEBRUARY 13, 2018

“Brands need to do things that build trust and reliance, just like you would in interpersonal relationships,” says Josh Ives , the VP of Customer Experience Management and Strategy at Samsung Electronics America. Josh has always been interested in the relationship between marketing and services.

Leadership 141

Leadership Customer Service Call Center Multi-Channel 141

ReviewTrackers

AUGUST 24, 2020

In order to differentiate themselves from the competition and drive revenue growth, businesses must delight customers, exceed expectations, foster consumer trust and loyalty, and deliver experiences that customers love. Customer experience management is an executive decision and requires an organization-wide commitment.

Customer Experience 124

Customer Experience Multi-Channel Social Media Customer Centricity 124

Thematic

FEBRUARY 24, 2025

Studies show that 73% of consumers will switch to a competitor after multiple bad experiences, and more than half will leave after just one. Worse, 79% of customers will switch brands if they find a competitor with a better experience. 66% of business leaders say personalization lowers customer acquisition costs.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

JANUARY 24, 2025

Implement these advanced marketing strategies for different hotel types Build a social media crisis management plan for your hotel’s brand 4 common mistakes to avoid while doing social media marketing for hotels How to measure success in hotel social media marketing?

Social Media 52

Social Media Hotels Marketing Travel 52

Thematic

OCTOBER 17, 2024

Why Businesses Need Sentiment Analysis Tools Sentiment analysis tools are useful for making sense of qualitative data that companies continuously gather through various channels. Enhancing Customer Retention: How customers feel about a brand can impact sales, churn rates, and how likely they are to recommend this brand to others.

Social Media 62

Social Media Multi-Channel Feedback Insights 62

BirdEye

JANUARY 18, 2021

People now engage with multi-location brands across multiple channels. Every day, the average consumer jumps between email, social media, chat and more throughout the customer journey. Furthermore, the range of customer touchpoints varies widely depending on the purchase. That’s why we created Unified Inbox.

Interaction 98

Interaction Multi-Channel Social Media Touchpoint 98

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. Use Birdeye’s automated system to identify optimal moments for review requests based on customer interactions.

Multi-Channel 52

Multi-Channel Social Media Feedback Guest Experience 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution!

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

BirdEye

NOVEMBER 22, 2024

AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms. AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing.

Marketing 52

Marketing Social Media Multi-Channel Document 52

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. I’ve been a Birdeye partner since 2019, but I’ve been a customer for four years before that. I will be your Birdeye guide during this session.

Brands 116

Brands Multi-Channel Consulting Demo 116