Remove Brands Remove Customer Service Strategies Remove Customer Service Training
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Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

ShepHyken

It was meant to reassure customers that the burgers were made with fresh, wholesome ingredients. This made me realize that many slogans are, in effect, brand promises that suggest the experience the company or brand wants its customers to have. A problem I frequently notice is that these slogans are changed too often.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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The Complete Customer Service Training Guide

ProProfs Chat

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

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Start Your Social Media Customer Service Strategy Here

Russel Lolacher

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Do they have communications training? Social media training? Customer service training? What are you going to post?

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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

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Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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How to Learn About Your Customers’ Complaints – Even When They Don’t Tell You

ShepHyken

While most companies practice social listening for their own brands, paying attention to social mentions about your competition gives you a broader insight into whats happening in your industry. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.