ShepHyken
NOVEMBER 12, 2021
Christan Hiscock is the CEO and co-founder of Kardia Financial Group , an organization that believes that the financial services industry should not be solely focused on dollars, but on helping people truly get to the heart of their financial goals. Where Customer Service Really Starts. The Hidden Segment in Customer Service.
CSM Magazine
JUNE 8, 2023
Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Some places simply do it better than others.
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CSM Magazine
OCTOBER 25, 2023
Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions.
CSM Magazine
JUNE 27, 2024
Customer service is the backbone of any successful business. Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here we’ll examine each element and uncover the secret to exceptional customer service!
Joe Rawlinson
JANUARY 6, 2016
In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. Most experiences have minimal value and are only kept in the customer’s short-term memory. One Brand, Many Channels.
CSM Magazine
AUGUST 7, 2020
What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.
CSM Magazine
OCTOBER 18, 2022
In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them. This not only builds trust with customers, but it also helps to create long-lasting relationships. Make deeper customer relationships.
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