InMoment XI

OCTOBER 10, 2024

Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management? Why is Social Media Management Important?

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

NOVEMBER 18, 2024

Furthermore, when researching a brand or product, most consumers prefer to do their own research rather than speak to a human. Qualtrics Known for its experience management platform, Qualtrics enables businesses to collect and analyze customer, employee, product, and brand experience data. References HubSpot. Accessed 11/13/2024.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

NOVEMBER 7, 2024

This allows your brand to keep up with customer expectations 24/7. Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. These targeted surveys help brands gather timely customer feedback at critical touch points.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

BirdEye

MARCH 27, 2025

When a crisis hits, how a brand responds can make or break its reputation, influencing customer trust, market value, and long-term success. Every brand must be prepared to navigate unexpected challenges, from global giants to emerging startups, with a well-planned approach. This is where brand crisis management comes into play.

Brands 52

Brands Management Airlines Poor Customer Service 52

SurveySensum

NOVEMBER 1, 2024

Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand. What is Brand Loyalty? Why Brand Loyalty Matters?

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

InMoment XI

OCTOBER 24, 2024

Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

NOVEMBER 5, 2024

As a result, there is a good amount of user-generated data that can impact your brand reputation. It’s also important to focus on brand reputation management , as positive reviews improve your chances of appearing on Siri search results. It also supports brand consistency by ensuring uniform information across all regions.

2024 195

2024 2026 Connections 2012 195

InMoment XI

OCTOBER 14, 2024

You have to remember that your customers interact with your brand to achieve their own specific goals. Negative Brand Equity Moreover, dissatisfied customers who feel like the business is simply collecting feedback for its own sake without acting on it are likely to become less loyal over time. References SurveyMonkey.

2024 195

2024 Hospitality Feedback Healthcare 195

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions. Visual troubleshooting?

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

InMoment XI

NOVEMBER 22, 2024

It enhances brand reputation and lead generation. This feedback supports brand reputation management efforts, attracting high-quality prospects. A high rate indicates strong engagement with your product and loyalty to your brand. See how InMoment can elevate your CX efforts by scheduling a demo today! Sources Zendesk.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

APRIL 6, 2022

Your customers’ journey can drastically affect how your customers experience your company—and whether or not they eventually become loyal to your brand. They’ll still be weighing options and researching what suits them best, but this stage is a great place to use content to showcase your brand. Wondering how to get started?

Customer Journey 387

Customer Journey Customer Journey Mapping Touchpoint Customers 387

InMoment XI

JANUARY 27, 2025

The truth is, customers calling your call center dont just have an issue they want you to resolvethey have a relationship with your brand that matters enough to them to raise that issue. For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

OCTOBER 30, 2024

Customers who feel valued are more inclined to renew policies and become loyal brand advocates. It gives insurance brands a leg-up on the competition. It boosts the insurer’s brand reputation. As a result, good customer experiences enhance an insurer’s brand reputation management efforts. Streamline workflows.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 15, 2024

More importantly, most of these tools produce fake reviews, which can harm your company’s reputation and brand as the FTC has announced to ban fake online reviews. Experience the transformative capabilities firsthand by exploring our demo. References Springer.

Insights 195

Insights 2024 Feedback Contact Center 195

InMoment XI

OCTOBER 23, 2024

Without managing this customer experience properly, you risk losing clients, failing to acquire new ones, and creating a negative public image for your brand. It enables you to boost your brand reputation. InMoment’s brand reputation management tools help track customer sentiment in real time and identify new areas for improvement.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 26, 2024

A customer journey map is a visual representation of the journey a customer has with a company’s brand, products, services, and people. Day-in-the-Life Purpose: The day-in-the-life customer journey map takes a broader view of the customer’s life beyond their interactions with your brand. What is Customer Journey Mapping?

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

OCTOBER 17, 2024

With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation. For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. References Zippia.

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

FEBRUARY 12, 2025

Over 75% of customers trust online reviews if they’re positive, they’re more than likely to improve potential customers’ perception of your brand and increase traffic to your physical locations. Positive reviews are one of the most powerful tools in your arsenal.

Feedback 221

Feedback Retail Social Media Advertising 221

BirdEye

MARCH 27, 2025

Your Instagram username is more than just a handleits your brands digital first impression. Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Looking for Instagram username ideas?

Brands 52

Brands Social Media Automotive Healthcare 52

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews support your brand reputation management strategy. A stream of 5-star reviews from customers helps showcase the best that your brand has to offer. It encourages customer engagement and fosters a sense of community around your brand.

Brands 195

Brands Feedback Sales Consumers 195

TechSee

DECEMBER 3, 2024

Building customer confidence : When customers can “see” the solution as it’s happening, they trust the process—and the brand—more. Schedule a demo now! Simplifying complexity : Step-by-step visual guidance demystifies even the most intricate setups or repairs. To put it simply, it works. The result?

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Interaction 124

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 144

Retail Social Media Technology Brands 144

InMoment XI

AUGUST 20, 2024

It involves managing the firm’s brand, and ensuring that the public, clients, and the media perceive the firm as a trustworthy and competent entity. Creating content that will be useful to prospective clients and current clients is a great way to increase your brand equity and overall reputation. References ilawyermarketing.

Management 369

Management Social Media 2024 Download 369

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. Bottom line up front Your brand's online reputation is a business asset. Bottom line up front Your brand's online reputation is a business asset.

Brands 52

Brands Management Multi-Channel Social Media 52

Retently

NOVEMBER 29, 2024

A first impression survey is a short, targeted questionnaire designed to capture those immediate thoughts and feelings customers or users have after interacting with your brand, product, or service for the first time. Research shows that customers form opinions about a brand in as little as 50 milliseconds , that’s barely a blink!

Events 120

Events Feedback Interaction E-support 120

InMoment XI

MARCH 24, 2025

The biggest reason is because users experiences with your brand arent universal; theyre tailored to whichever location or locations the user interacted with. By tailoring customer surveys to individual locations, large brands can more easily zoom into challenges at the location level. But for most brands, execution may be a challenge.

Demo 195

Demo Culture Feedback Customer Satisfaction 195

TechSee

JANUARY 19, 2025

Increased Net Promoter Score (NPS): A smoother service experience translates into customers who are more likely to recommend your brand. Book a demo here , we look forward to speaking with you. Conclusion Orchestration is a game-changer. Want to know more about how Sophie AI’s Orchestration can help improve your performance?

Net Promoter Score 109

Net Promoter Score Average Handle Time NPS Demo 109

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. When a customer is considering, brand recognition is crucial. It also helps improve the customer experience and your brand.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

BirdEye

DECEMBER 28, 2024

Build brand awareness The goal is not to convert diners at every Google search. However, consistently appearing at the top of local rankings boosts brand recall and awareness, eventually leading to a higher lead conversion rate. Watch the Free Demo Now. See Pricing FREE DEMO 6. Watch a free demo now.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

NOVEMBER 19, 2024

Contact Centers In customer service, contact center AI hallucinations can damage brand credibility. A popular instance is Microsoft’s first public demo of Bing AI. These hallucinations can have harmful consequences as they misinterpret the patient’s intent, leading to misdiagnoses and irrelevant treatments.

Reference 195

Reference Healthcare Contact Center Financial 195

InMoment XI

AUGUST 3, 2023

To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here! Embracing unstructured data analytics will not only drive business growth but also position your organization as a customer-centric industry leader.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

2025 59

2025 Marketing Download Demo 59

Optimove

DECEMBER 31, 2024

Zero-Party Data Value : Consumers willingly share preferences in exchange for better experiences; brands using zero-party data see 15% higher response rates. Subscription Models Grow : Subscriptions surge as brands using tailored AI journeys see a 20% reduction in churn and increased recurring revenue.

2025 69

2025 Customer Engagement Engagement E Commerce 69

Retently

OCTOBER 16, 2024

An email signature survey allows leads to share their thoughts on the experience without feeling like they’re being pushed to do so: Why It Works : After a meeting, product demo, or email exchange, embedding a brief survey in the signature can provide valuable insights. For example, you could ask questions like “ How helpful was our demo? ”

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

BirdEye

FEBRUARY 5, 2025

A carefully curated Facebook Business Page can also effectively showcase your brands story and offerings. Here are the top benefits of marketing a restaurant with social media: Platforms like Instagram and Facebook are ideal for promoting events and showcasing your brand to local businesses and food lovers.

Social Media 104

Social Media Marketing Metrics Events 104

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. In essence, Nike has built a community where fans feel valued and rewarded for being part of the brand. The brand has mastered the art of making online shopping feel personal and tailored.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

BirdEye

DECEMBER 28, 2024

Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success. Centralized content control Enterprise solutions can help businesses ensure uniform messaging, prevent off-brand communication, and streamline content production.

Social Media 52

Social Media 2025 Management Multi-Channel 52