InMoment XI

AUGUST 8, 2023

Another technique to fight survey fatigue that is successful for many brands is to leverage microsurveys for mobile and other digital environments. Don’t underestimate the potential positive brand impact you’ll see when customers receive a call from a representative after clicking “submit” on their survey. Download for free today!

Net Promoter Score 435

Net Promoter Score Customer Service Representative Feedback Touchpoint 435

Experience Investigators by 360Connext

JUNE 9, 2015

Download for FREE – June 10th only! When you come out to inspect the work, not only does your cracked windshield look brand new, but your car looks like it just rolled off the showroom floor. Bonus: In honor of this guest post on 360Connext, I’m making Purple Goldfish free today on June 10th for download on Amazon.

Customer Experience 292

Customer Experience Net Promoter Score Hotels 2011 292

InMoment XI

AUGUST 20, 2024

It involves managing the firm’s brand, and ensuring that the public, clients, and the media perceive the firm as a trustworthy and competent entity. Dedicated Help Section: Create a section on your website where clients can access resources like downloadable forms, legal checklists, or links to important legal information.

Management 369

Management Social Media 2024 Download 369

InMoment XI

NOVEMBER 16, 2023

The customers – what they take away from all their encounters with your brand, the signals they are looking for, and what they expect? Download the full summary of our XI Forum Europe 2023 here To be successful there needs to be harmony between signals, abilities, and expectations.

Workshop 447

Workshop 2023 Healthcare Travel 447

GetFeedback

AUGUST 14, 2019

Preferences for how they interact with your brand today will certainly shift in the future. Are they properly trained on the experience your customers expect from your brand, regardless of who delivers it? Take a look at vendors, franchisees, licensees, and other partners who impact satisfaction with your brand. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. During challenging times, customers appreciate brands that provide assistance and support when needed. To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here.

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Loyalty is not granted generationally based on what brands our parents used. My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. I loved their answers, and thought I’d throw in a few of my own. Is that odd?

Leadership 283

Leadership Culture Customer Centricity 2019 283

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Content Speed Matters : In a real-time world, brands leveraging dynamic, fast-moving content see a 20% boost in engagement.

2025 69

2025 Customer Engagement Engagement E Commerce 69

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

The brands that do pay attention to the details of the experience they deliver are the ones who disrupt markets, gain more customers through referrals and word-of-mouth marketing, and keep their customers happier, for longer. Your customer has expectations from your brand throughout their journey.

Customer Journey 373

Customer Journey Reference Customer Journey Mapping Brands 373

InMoment XI

AUGUST 30, 2022

In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. Having high satisfaction rates is important to your brand for many reasons. It’s every company’s dream to have loyal, lifelong customers.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score White Paper Effort Score 370

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 32% of all customers would stop doing business with a brand they loved after one bad experience. ( American Express ). Temkin Group ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. Keep asking questions.

Feedback 380

Feedback Reference Customers Loyalty 380

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 144

Retail Social Media Technology Brands 144

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers E Commerce Marketing 2024 59

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. McKinsey ) Over 90% of consumers are more likely to shop with brands that provide relevant offers and recommendations. Spotify saw app downloads increase by 200% during the campaign, along with a surge in active users.

2025 108

2025 Consumers Competitive Advantage 2024 108

Experience Investigators by 360Connext

NOVEMBER 17, 2020

What about when they complete a training process or post about your brand on social media? Hotel brands sometimes thank customers for their 10th or 100th stay. A piano tuner sent a download code for free sheet music as a thank you, a few months after the initial tuning appointment. Ways a brand has thanked you as a customer.

2020 372

2020 Airlines Social Media Hotels 372

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

GetFeedback

AUGUST 14, 2019

Take a look: Click here to download the PDF version. . In 2018, car brands Lexus and Volvo tied as the number one luxury brand in the American Customer Satisfaction Index Automobile Report with a score of 85. They became the brands to defeat or at least be like. Click here to download PDF version of the list. .

Download 268

Download Customer Satisfaction Measurement 2018 268

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Supermarkets: 78%. Televisions and Video Players: 83%.

Customer Satisfaction 293

Customer Satisfaction Apparel Wireless Insurance 293

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns.

2025 59

2025 Marketing Download Demo 59

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). Loyalty is not granted generationally based on what brands our parents used. My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. I loved their answers, and thought I’d throw in a few of my own. Is that odd?

Leadership 227

Leadership Culture Customer Centricity 2019 227

GetFeedback

AUGUST 14, 2019

Great customer experiences are created by designing and understanding the end-to-end journey of your customer, from before they are aware of your brand all the way through to when they leave you or become your greatest advocate. . Satisfaction can also be applied to products or overall relationships between a brand and a customer.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

2023 111

2023 Consumers Brands Marketing 111

InMoment XI

NOVEMBER 9, 2021

Every brand—across industries and around the globe—has a unique opportunity to overhaul outdated ways of managing customer experiences, and move toward actually improving experiences for customers and employees. To learn the next five steps to an award-winning CX transformation, download the full guide here!

Roadmap 370

Roadmap Customer Experience Customer Retention Download 370

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust. 

Consumers 105

Consumers Loyalty Brands Retail 105

Optimove

JANUARY 2, 2025

How can you ensure your brand stands out in this competitive landscape? Dont Be Noise: Elevate Customer Loyalty in the Age of Marketing Fatigue In a world where customers are bombarded with choices, loyalty is no longer about sticking with the familiarits about earning trust and staying relevant.

2025 76

2025 Consumers Insights Marketing 76

InMoment XI

OCTOBER 31, 2024

Your call center plays a huge role in your brand reputation. Download Now Calls Handled This simple metric counts the total number of calls handled by the call center within a given period. Net Promoter Score (NPS) If a customer is loyal to your brand, they have likely had a positive experience with your call center, too.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Customer Bliss

AUGUST 29, 2019

During our research, we found that one-third of respondents will actually walk away from a brand after having a disappointing interaction. Here are 3 major findings that I want you to share with you from this comprehensive research: 8/10 Gen Z’ers Are Willing to Give Brands Another Chance. We know you don’t want that to happen.

Customer Experience 227

Customer Experience Consumers Travel Download 227

BirdEye

APRIL 11, 2023

Strategies might include social media, product and service offerings, or branding. Introduce your team and brand Focus on the key people in your company, especially if you have prominent partners. The post Business strategy template examples, plus free downloads appeared first on Birdeye Customer Experience Management.

Download 98

Download ROI Financial Return on Investment 98

Experience Investigators by 360Connext

APRIL 23, 2024

” Discover the paramount importance of empathy in crafting a brand’s reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique customer issues. And How Much Should You Invest? Learn more about CXI Ground School and CXI Flight School Don’t miss the next episode!

Download 162

Download ROI Connections Innovation 162

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59