Optimove

JANUARY 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. In this article, discover the key differences between a journey orchestration approach and a traditional campaign approach, and uncover the mutual benefits it brings to brands and their customers.

Customer Journey 72

Customer Journey Multi-Channel Marketing Touchpoint 72

Optimove

FEBRUARY 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Learn how Terminal X improved overall average order value and increased profitability based on strategic initiatives that included increased pricing and minimum shipping requirements.

Sales 69

Sales E Commerce Multi-Channel Fashion 69

Optimove

JULY 15, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Effective use of web inbox allows marketers to deliver personalized notifications directly to customers’ web and desktop inboxes, enhancing engagement and strengthening customer relationships.

Interaction 52

Interaction Multi-Channel Download Customer Journey 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Predictive Insights: AI-orchestrated gamification provides predictive insights into player behaviors.

Multi-Channel 64

Multi-Channel Sports Download Social Media 64

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Optimove

AUGUST 15, 2024

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering. Read more here.

2024 64

2024 Multi-Channel Marketing Download 64

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Predictive Insights: AI-powered journey orchestration provides predictive insights into player behaviors.

Multi-Channel 59

Multi-Channel Sports Download Social Media 59

Optimove

NOVEMBER 19, 2023

What is Multi Touch Attribution? Multi-Touch Attribution definition: Multi-Touch Attribution is a sophisticated analytical approach in the world of marketing that helps businesses and marketers understand the complex customer journey across various touchpoints and channels. So how does Multi-Touch Attribution work?

Multi-Channel 52

Multi-Channel Touchpoint ROI Download 52

Strativity

NOVEMBER 30, 2022

Seeing your customers as people, not just purchasers, means reconsidering the depth and nature of your brand-consumer relationships. Hear from Collette Eccleston and Monica Belmaña from our Behavioral Science team to learn how comparing the science of human relationships applies to the challenges of creating high fidelity brand relationships.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

Optimove

SEPTEMBER 16, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: Understanding how European lotteries leverage digital strategies and personalization is crucial for U.S. lottery brands to stay competitive. Focus on cross-channel marketing to reach diverse audiences. Send out personalized promotions to boost loyalty.

Marketing 52

Marketing Loyalty Programs Social Media Multi-Channel 52

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template.

Download 29

Download Net Promoter Score NPS Events 29

ProProfs Chat

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty?

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Optimove

AUGUST 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: The “Goldilocks Zone” is just right — ensuring that players are neither bored with too-easy tasks nor frustrated by tasks that are too hard. The key to their continued happiness lies in finding the perfect balance: challenging but not overwhelming.

Engagement 52

Engagement Sports Multi-Channel Download 52

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads.

Marketing 111

Marketing Multi-Channel Events Demo 111

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Management 98

Management Multi-Channel Social Media Interaction 98

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. It helps brands nurture trust and loyalty and build long-lasting, healthy customer relationships.

Touchpoint 52

Touchpoint Multi-Channel ROI Customer Journey 52

BirdEye

MARCH 22, 2023

Some social media scheduling tools also offer analytics and insights into your brand’s social media performance. These tools allow businesses to automate the process of logging into individual social media channels and manually publishing each piece of content.

Social Media 98

Social Media Multi-Channel E-support Management 98

BirdEye

SEPTEMBER 4, 2024

Additionally, monitoring unfollowed and lost followers helps brand sentiment and shift gears if necessary. Instagram analytics mainly come in three forms: Core account metrics Audience metrics Account performance metrics Here is a list of the top Instagram analytics metrics every multi-location business must track.

Social Media 59

Social Media Multi-Channel Metrics Measurement 59

InMoment XI

JANUARY 2, 2023

But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. It is often referred to as a brand or relationship metric. Download the free eBook today for a comprehensive guide from our experts on how to choose the right CX metrics for your program.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

BirdEye

MARCH 22, 2024

Cross-platform integration For multi-location businesses managing various social platforms, choosing an Instagram tracker that integrates smoothly with other networks is key. Provides scheduling tools to plan and publish posts across various channels efficiently.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

Optimove

JULY 6, 2020

Today, we’ll share one way to optimize marketing performance and provide you with access to another three methods to download. Though at Optimove, we recommend utilizing student data to set up automated marketing communications, automation alone can wreak havoc your brand reputation. Don’t know how?

Marketing 98

Marketing Multi-Channel Download Communication 98

Optimove

APRIL 4, 2019

Rule-based automation can go horribly wrong as witnessed when Forever 21’s marketing channels fired off 20+ email campaigns to an unsurprisingly dismayed customer. Things quickly fall off track for most brands, which is almost always, bad marketing. So why is this still such a challenge for brands? Sounds great right?

Multi-Channel 112

Multi-Channel Fashion Social Media Retail 112

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journey 52

Customer Journey Engagement Multi-Channel Social Media 52

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. Guide] The ultimate guide to social media marketing Download Now Why is social media important for your business?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

Inbenta

JANUARY 30, 2020

Other noticeable advantage of this self-service solution, bots use existing platforms or browsers that travelers already have on their phones, which means that they don’t need to download a separate app and clutter their device. As we’ve seen it, chatbots come with multi-faceted benefits for tourism businesses.

Tourism 121

Tourism Travel Multi-Channel Books 121

Thematic

OCTOBER 8, 2024

They allow you to rapidly analyze large quantities of data in one place and to better understand how your customers feel about your brand through sentiment analysis. of marketers reporting that VoC programs increased their customer retention, this type of data is great for understanding brand loyalty.

Feedback 62

Feedback Voice of Customer Social Media Multi-Channel 62

Eptica

MARCH 18, 2020

Author: Tom Walmsley - Business Development Manager Delivering superior customer service requires balancing resources and channels to meet the full range of consumer needs. For a detailed overview of the five key business benefits that Montblanc is experiencing and more about its plans for the future, download the full case study here.

Interaction 79

Interaction Multi-Channel Customer Service 2020 79

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

Comm100

MAY 11, 2020

Customers are digital-first and expect brands to be too. But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. Download Now.

Omnichannel 59

Omnichannel Multi-Channel 2003 Download 59

BirdEye

FEBRUARY 14, 2023

The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. They work to make sure that businesses’ online presence accurately reflects their brand and values and protects against negative feedback or criticism.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. CRM for Customer Context Chatbot Auto-Reply Email Order Status Downloadable Content Product Information Proactive Communication.

Social Media 82

Social Media E Commerce Omnichannel Multi-Channel 82

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . You can also listen to the recording here or download the presentation here. . Define the channels

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

CloudCherry

JULY 18, 2018

Think back to a time that you had a great experience with a brand. Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Download The Data Science of CEM. Was it the variety in products that made the experience great? Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Kitewheel

JUNE 8, 2021

When people are displaced from their daily routines, brands need to find new ways of communicating with them. Brands have doubled down on these efforts in the past year. In 2020, customers were more willing to defect from their usual brands, with 70% trying new brands in the past year. So is this a job only for CX teams?

2021 83

2021 Customer Journey Multi-Channel 2020 83

Comm100

MAY 11, 2020

Customers are digital-first and expect brands to be too . But this doesn’t only mean they want to connect with you via digital channels. It means that when they do reach out, they don’t think in channels. They simply want to use the channel that is most convenient to them at that moment. Download Now.

Omnichannel 52

Omnichannel Multi-Channel 2003 Download 52

BirdEye

FEBRUARY 21, 2023

90% of people with a social media account use social networks to communicate with brands and businesses. Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySensum

NOVEMBER 1, 2023

SurveySensum SurveySensum ranks first on our list of SurveySparrow alternatives with its amazing survey features like unlimited free customizable surveys, multiple language support, multi-channel survey distribution, and industry-specific survey templates. Alchemer Survey Alchemer survey is the sixth tool on our list.

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52