CSM Magazine

APRIL 19, 2021

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . The collaboration builds on Xpedition’s broad portfolio of solutions that are designed for users across fashion who are working in one of the most dynamic and challenging retail environments seen in modern times.

Fashion 72

Fashion Loyalty Apparel 2004 72

InMoment XI

MAY 31, 2022

A customer journey map is a diagram of all the places customers come into contact with your brand, online or off. The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship. Plot Touchpoints. Or journey by departments ….

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

InMoment XI

OCTOBER 31, 2024

Your call center plays a huge role in your brand reputation. Net Promoter Score (NPS) If a customer is loyal to your brand, they have likely had a positive experience with your call center, too. The Net Promoter Score (NPS) metric measures loyalty by asking customers how likely they are to recommend your business to others.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision? You spend a dollar and earn a point.

Loyalty Programs 95

Loyalty Programs Loyalty Fashion Financial 95

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. It’s been an important aspect of consumer behavior that brands have relied on for repeat purchases. How can companies win over Gen-Z loyalty?

Loyalty 62

Loyalty Brands Social Media Consumers 62

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. It’s been an important aspect of consumer behavior that brands have relied on for repeat purchases. How can companies win over Gen-Z loyalty?

Loyalty 62

Loyalty Brands Social Media Consumers 62

InMoment XI

APRIL 26, 2022

Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Improve the brand experience. Paper Surveys. Mail Surveys. Telephone Surveys.

Customer Experience 195

Customer Experience Fashion White Paper Customers 195

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

ClearAction

AUGUST 19, 2020

Old-fashioned thinking for customer experience indexes is to jump on the bandwagon of what everyone is doing. Assumes recommendations are for your brand only. Loyalty / Secure Customer Index: This CX index: Communicates size of business at highest levels of satisfaction + recommend + rebuy.

Customer Experience 174

Customer Experience Fashion Communication Customers 174

Beyond Philosophy

OCTOBER 12, 2017

Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. fashion, home improvement, and electronics), but brick-and-mortar higher for customer service and returns and exchanges. No Googling, either. If you guessed online, you are wrong.

Fashion 130

Fashion Retail Multi-Channel 2017 130

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty.

Article 138

Article E Commerce 2021 Customer Service 138

Eptica

MARCH 21, 2019

Date: Thursday, March 21, 2019 Author: Olivier Njamfa - CEO & Co-Founder How does CX impact brand trust? Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The Eptica Digital Trust study aims to analyze just how successfully UK brands are achieving these fundamentals.

Brands 80

Brands 2019 Insurance Fashion 80

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Designing a Unique Experience and Brand – Who would have thought you could apply the “Disney” model of making magic to the car buying experience? Well done, Carvana, well done.

Fashion 182

Fashion Exceptional Customer Service Contact Center Customer Centricity 182

GetFeedback

DECEMBER 17, 2018

And today I’m sharing with you our secret recipe: Design an engaging and “on brand” experience. Make it beautiful and on brand. Your survey should include your brand’s colors and imagery. You can use a background image that speaks to your brand without detracting from the survey. Align questions with your business goals.

Customer Journey Mapping 223

Customer Journey Mapping Net Promoter Score NPS Customer Journey 223

Hallmark Business Connections

AUGUST 17, 2021

Recently, empathy has arisen as a powerful brand differentiator. When you care about their interests, they respond by rewarding you with immediate purchases and long-term loyalty. Make no mistake: Your insurance brand will stand out. Cards go out in a timely fashion, and no one has to find stamps! or “Congratulations!”

Insurance 98

Insurance Loyalty Customer Journey Mapping Fashion 98

Totango

MAY 3, 2019

Customer loyalty is priceless. But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Try to understand how your brand’s actions and communications make a customer feel. After all, brand loyalty starts as a feeling; a spark of goodwill toward a company.

Customer Engagement 83

Customer Engagement Loyalty Engagement Multi-Channel 83

GetFeedback

JUNE 3, 2019

Content marketing is a great strategy to help attract more people to your brand and improve your overall sales. Having a good customer experience with the content you share is important for your customers to feel closer to your brand and more eager to interact with you. Using helpful tips and lists.

Customer Experience 186

Customer Experience Marketing Fashion Social Media 186

Win the Customer

MAY 24, 2016

Whether you’re an Italian restaurant, a vendor of smartphones, an organic grocery store, or a women’s fashion outlet, something about your brand needs to gain the long-term favour of its consumer base in order to be successful. But they will – whether it’s from your brand or not. How can you make your brand a haven?

Brands 94

Brands Social Media Reference Fashion 94

Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Personalization boosts loyalty and revenue through data-driven insights. Worse, 79% of customers will switch brands if they find a competitor with a better experience. So, how do you turn insights into action?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. If this sounds too old-fashioned when marketing to Millennials or GenXers, think again. pre-pandemic.

Marketing 97

Marketing Brands 2020 2021 97

GetFeedback

OCTOBER 21, 2019

A recent study by PwC found that one in three consumers will walk away from a brand they love after just one negative experience. What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs.

Customer Experience Management 199

Customer Experience Management Customer Experience Management 2008 199

Optimove

MARCH 11, 2025

Brands that harness AI gain a competitive edge, fostering deeper loyalty and driving revenuejust as Swifts marketing strategies anticipate what keep fans engaged, album after album Era after Era. Tailored Marketing Campaigns AI-driven insights allow brands to craft relevant, timely messages that resonate with audiences.

Social Media 52

Social Media Download Fashion Omnichannel 52

Experience Investigators by 360Connext

MAY 23, 2019

She was reprimanded and told the whole idea of fashion was about being exclusive and elite. The service recovery model could also help actually build loyalty. Her vision tapped into how technology is there to solve problems creatively, but acknowledge what’s already happening in your customer’s life.

Insights 40

Insights Net Promoter Score Social Media Events 40

Optimove

FEBRUARY 12, 2025

This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value. The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

GetFeedback

SEPTEMBER 25, 2018

Make it beautiful and on brand. Customize your survey with your brand’s colors and imagery. You can use a background image that speaks to your brand without detracting from the survey. It’s become increasingly fashionable in web design to include very thin fonts with low contrast coloring compared to the background.

Customer Journey Mapping 207

Customer Journey Mapping Net Promoter Score NPS Customer Journey 207

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. Its omnichannel campaign execution ensures a seamless customer journey and consistent brand experience.

Retail 52

Retail Sales Marketing E Commerce 52

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Designing a Unique Experience and Brand – Who would have thought you could apply the “Disney” model of making magic to the car buying experience? Well done, Carvana, well done.

Fashion 140

Fashion Exceptional Customer Service Customer Centricity Brands 140

Think Customers

APRIL 8, 2015

Back in the 90s, JCPenney launched its "Fashion Comes to Life" campaign in an effort to refresh its public image. Like many brands, however, the retailer has found cause to reinvent itself repeatedly over the past quarter century. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Omnichannel 88

Omnichannel Customer Service Fashion Retail 88

Optimove

MARCH 31, 2025

This post explores why 1,000 segments are no longer excessive theyre essential and how journey-based, real-time segmentation leads to stronger engagement, smarter campaigns, and long-term customer loyalty. They browse in bursts, engage across channels, and expect brands to respond in real-time.

2025 52

2025 Download Fashion Definition 52

NetBase

AUGUST 13, 2020

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. And brands are finding that the importance of differentiating their offering for distinct segments is super important this pandemic season for precisely that reason. Everything the social web offers, your brand should be analyzing, in fact.

Consumers 97

Consumers Brands Social Media Fashion 97

Think Customers

JANUARY 17, 2025

Instead, conversations focused on how brands are using AI and putting its insights to work. Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. Technology is not there to substitute; its there to support.

Retail 52

Retail Social Media 2028 2025 52

Win the Customer

MAY 15, 2018

leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. For retailers, catering to this consumer preference provides the opportunity to build relationships directly with customers, promoting consumer loyalty and repeat marketing and sales opportunities.

E Commerce 110

E Commerce Retail Consumers Sales 110

Retently

MARCH 17, 2025

Thats why we interviewed over 20 CX professionals managing fast-scaling ecommerce brands and high-performing customer support teams to uncover what makes a CX report actionable, relevant, and actually useful for stakeholders. Looks at macro-level insights beyond support tickets: Has the perception of our brand improved or declined?

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Interactions

APRIL 19, 2023

There is no question that customer trust drives brand loyalty, engagement, exclusivity, and building lasting customer relationships. “That is an old-fashioned way of doing business, but it’s actually the best way of doing business.” Edelman ) 71% of customers will bail on you if they lose trust. (

Loyalty 62

Loyalty Fashion Contact Center Healthcare 62

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Airlines 52

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. The widespread devaluation of loyalty currencies during the past few years brings this into sharp focus.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59