eglobalis

AUGUST 13, 2024

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Despite their rivalry, there is an underlying synergy in their approaches, where each brand’s strengths and weaknesses drive the other to improve. However, Samsung’s influence extends far beyond consumer electronics.

E-support 518

E-support Innovation Customer Centricity Loyalty 518

InMoment XI

SEPTEMBER 13, 2022

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely stands out on that list is global footwear retailer, Foot Locker. 4 Tips to Drive Innovative Customer Experience. Innovation Tip #1: Understand Your Audience. Innovation Tip #4: Stay Ahead of the Game.

Innovation 370

Innovation Sports Voice of Customer Social Media 370

InMoment XI

JULY 5, 2022

With this goal in mind, InMoment gathered the three most important steps quick service restaurants can take to achieve better guest experiences in our new eBook, “How Food Services Brands Can Evolve Guest Experience Programs.” How do I understand the overall experience guests are having with my brand?

Guest Experience 370

Guest Experience Brands Multi-Channel Touchpoint 370

eglobalis

FEBRUARY 3, 2025

Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception. Japan: Hitachi Hitachi has been leveraging AI in its social innovation business since 2013. surveys, social media, reviews) to identify trends and actionable insights.

B2B 399

B2B Customer Experience 2014 Customer Satisfaction 399

eglobalis

APRIL 24, 2023

$402bn is on the table for brands that simplify their CX and EX – Customer experience The post U$ 402bn is on the table for brands that simplify their CX and EX – here’s why appeared first on Eglobalis.

Brands 436

Brands Customer Experience Customer Relationships Measurement 436

InMoment XI

JULY 7, 2022

For example, if a customer is looking for a quick OTC pain reliever, they may turn to Tylenol over a drugstore generic alternative because they know the brand and trust it. That is the essence of brand equity. The better your brand equity, theoretically the better your company will perform in sales and public perception.

Brands 369

Brands ROI Social Media Return on Investment 369

InMoment XI

MAY 14, 2022

In what ways do your favorite brands help create your personal brand? So, Why Do Customers Choose Their Favorite Brands? This connection between consumer and brand is much deeper and more meaningful than a singular experience; therefore, it has a greater potential impact on long-term loyalty, advocacy, and value.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

InMoment XI

DECEMBER 9, 2024

Successful AI integration combines AI with Human Intelligence (HI) to ensure ethical, relevant, and brand-aligned interactions. Brands must foster inclusion through thoughtful CX strategies. Key takeaway: Brands that support well-being , inclusion, and individuality will forge stronger connections and resilience in their CX strategies.

2024 195

2024 2025 Download Roadmap 195

eglobalis

JULY 25, 2024

This article explores the reasons behind this disparity, examining factors such as cultural differences, investment levels, regulatory environments, and innovation adoption rates. Digital transformation in the USA is driven by substantial investments in technology, allowing companies to innovate and meet evolving customer demands swiftly.

Customer Experience 499

Customer Experience Innovation Customer Centricity Culture 499

eglobalis

DECEMBER 11, 2024

Asia-Pacific Sony (Japan): Sony experiments with various technological innovations and user interfaces to enhance its electronic products. By testing different system configurations and customer support models, the company improves its product performance and customer satisfaction.

Insights 370

Insights Customer Journey Mapping Omnichannel Effort Score 370

InMoment XI

NOVEMBER 30, 2023

That’s why maintaining a positive brand reputation is crucial for business success. Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. What is Brand Reputation Management? These tools are essential for understanding how your customers are talking about your brand.

Brands 284

Brands Management Multi-Channel Social Media 284

eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features. Let me know your thoughts and experiences.

Feedback 520

Feedback ROI Innovation B2B 520

eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management.

Banking 334

Banking NPS B2B Social Media 334

eglobalis

JANUARY 13, 2025

A European luxury brand used AI-driven personalization to recommend complementary products during online shopping experiences, increasing average order values by 22%. Competitors such as Microsoft Dynamics and Zendesk also offer innovative tools, ensuring businesses have multiple options for integrating AI into their operations.

Marketing 422

Marketing E-support E Commerce Social Media 422

Joe Rawlinson

NOVEMBER 3, 2024

Maintaining a consistent brand image is also crucial, as it guarantees that buyers feel appreciated and understood. Take the Next Step In Your Business As your business continues to navigate a complex environment, implementing innovative tech is crucial for staying ahead.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

InMoment XI

MAY 17, 2024

In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX) were discussed. Ready to explore the full discussion on securing brand loyalty in the third wave of CX?

Loyalty 195

Loyalty Brands Net Promoter Score Omnichannel 195

C3Centricity

FEBRUARY 8, 2025

The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. By tapping into this human desire, Spotifys campaign led to over 30 billion streams , showcasing the power of customer insights in driving engagement and brand loyalty. The result?

Innovation 62

Innovation Leadership Insights 2025 62

InMoment XI

DECEMBER 6, 2024

Focus on Core Operations : By outsourcing customer experience tasks, your internal team can dedicate more time to strategic business goals and innovation. This step ensures that the experiences delivered to your customers remain consistent and reflect the essence of your brand.

Customer Experience 195

Customer Experience Reference 2024 Download 195

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. For example, a retail company might map out their customer’s journey from discovering their brand via a digital ad to purchasing in-store.

2020 458

2020 Customer Journey Mapping Culture Innovation 458

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 146

Retail Social Media Technology Brands 146

C3Centricity

NOVEMBER 26, 2024

Many brands today claim to be consumer-first or consumer-led. People expect brands not just to fulfill their immediate needs, but to understand, anticipate, and address their evolving desires. Monzo’s commitment to customer-led innovation sets it apart in a competitive landscape. Radical Consumer Centricity changes that.

Competitive Advantage 116

Competitive Advantage Consumers Banking Loyalty 116

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Data privacy remained top-of-mind, and at times resulted in slow or cancelled CX innovation programs in data-privacy sensitive sectors. Outcome : Mixed accuracy.

2024 109

2024 2025 Omnichannel Social Media 109

C3Centricity

APRIL 19, 2025

As we navigate through 2025, the consumer landscape continues to shift at an unprecedented pace, challenging CPG brands to move beyond reactive strategies and embrace a truly consumer-centric approach. This multisensory approach has driven a 42% increase in brand advocacy among first-time visitors.

Consumers 62

Consumers Loyalty Brands 2025 62

InMoment XI

NOVEMBER 18, 2024

Furthermore, when researching a brand or product, most consumers prefer to do their own research rather than speak to a human. If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

JANUARY 18, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Voice of Customer 370

Voice of Customer Consulting Innovation Technology 370

CSM Magazine

APRIL 10, 2025

LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards. What It Takes to Be a Top Brand Earning the Top 10 Brands honor wasnt an easy feat. Bravo, LuLu Hypermarket!

Brands 52

Brands 2010 2024 Retail 52

CSM Magazine

NOVEMBER 7, 2024

In today’s modern world, where innovations in technology take place, effective customer support is crucial for all businesses, especially for the iGaming sector. The role of the 24/7 support is not only to provide assistance to customers but also to strengthen loyalty to the particular brand.

Brands 52

Brands Return on Investment Financial Customer Retention 52

InMoment XI

MAY 18, 2022

Within that context, friction refers to points in the brand experience that can have a long-term impact on customers’ relationship with a business. Friction may even cause some customers to quit a brand altogether. Brands can achieve this understanding by mapping out a few of their most important customer journeys.

Customer Journey 397

Customer Journey Touchpoint Customer Retention Banking 397

SurveySensum

NOVEMBER 1, 2024

Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand. What is Brand Loyalty? Why Brand Loyalty Matters?

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. Take The Lead!

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

eglobalis

JULY 2, 2024

B2B vs. B2C Perspectives In B2C environments, where transactional interactions are straightforward and brand loyalty is clearer, NPS can serve as a reliable indicator of customer advocacy and satisfaction. I hope this makes sense, and if not, I am interested to hear your thoughts.

NPS 468

NPS Feedback Net Promoter Score B2C 468

InMoment XI

OCTOBER 30, 2024

Customers who feel valued are more inclined to renew policies and become loyal brand advocates. It gives insurance brands a leg-up on the competition. It boosts the insurer’s brand reputation. As a result, good customer experiences enhance an insurer’s brand reputation management efforts. Streamline workflows.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

Optimove

OCTOBER 15, 2024

Bias and Discrimination : AI models trained on biased data can perpetuate these biases in marketing strategies, leading to unfair targeting or exclusion of specific demographic groups and ultimately harming brand reputation. If a brand uses AI to track user behavior too closely, customers may feel their privacy is violated.

Innovation 52

Innovation Marketing 2012 Download 52

TechSee

NOVEMBER 27, 2024

When customers feel heard and valued, they are more likely to develop trust and loyalty toward the brand. When customers have a positive experience with a company, they are more likely to become repeat customers and advocates for the brand. Speedy Service Customers expect their concerns to be addressed promptly and efficiently.

2025 124

2025 Customer Experience Customer Centricity Net Promoter Score 124

eglobalis

JUNE 27, 2024

The discrepancy between what is promised and what is delivered can deeply impact brands negatively. IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Companies like IKEA, Samsung, Software AG, and Toyota exemplify this principle.

Customer Experience 467

Customer Experience Customer Centricity Net Promoter Score Government 467

InMoment XI

NOVEMBER 26, 2024

A customer journey map is a visual representation of the journey a customer has with a company’s brand, products, services, and people. Day-in-the-Life Purpose: The day-in-the-life customer journey map takes a broader view of the customer’s life beyond their interactions with your brand. What is Customer Journey Mapping?

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195