eglobalis
DECEMBER 11, 2024
Testing turns insights into action. Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Lets connect, and share your insights!
InMoment XI
OCTOBER 17, 2024
With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation. For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand.
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InMoment XI
APRIL 22, 2025
They turn unstructured feedback into in-depth, actionable insights, helping you make smarter, faster decisions about what to run tests on next. With these insights from real user conversations, you can fine-tune future A/B tests to focus on what truly resonates. Example: A brand tests two versions of a customer onboarding flow.
eglobalis
NOVEMBER 5, 2024
Over the years, he has established himself as a pioneer, helping leaders, teams, and organizations navigate a rapidly changing world with actionable insights and a profound understanding of technology’s potential. Many of my colleagues have expressed similar admiration for his insightful research and his character.
Advertiser: Vanilla Forums
Will these unprecedented times expedite the rise of branded communities? This year's edition includes: Insight from 21 top community experts. What does 2021 have in store for the community profession? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!
InMoment XI
MARCH 26, 2025
Improved Data Quality and Accuracy One reason brands go for longer surveys is data quantity. In contrast, narrowing your survey to a smaller set of well-crafted questions can improve response rate and accuracy, delivering more meaningful insights and higher-quality survey data.
eglobalis
NOVEMBER 3, 2024
This alignment strengthens client relationships, enhances brand reputation, and reinforces the company’s position as a trusted partner. This structure ensures that insights and data from one department are shared across others, creating a unified view of the client journey.
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. NPS and C-SAT become the keys to the realm, but offer no true insights. 💡 That’s where the Voice of the Customer (VoC) comes in. So how do you reach a place where VoC actually provides clarity?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. They can use insights, advice, and qualitative data about community members to build successful, promising communities. Make sure you don’t miss out on this incredibly insightful webinar!
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Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Now the question is: how to get CX right?
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service.
Advertiser: Vanilla Forums
In short, a well-maintained community will provide immense brand value and elevate the customer experience. Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the industry itself is evolving.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make — or break –– the automated customer experience.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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